1、 南方天合底盘系统有限公司南方天合底盘系统有限公司 供应商供应商质量保证手册质量保证手册 Supplier Quality Assurance Manual -CSG TRW Chassis Systems Co.,Ltd 第三版 Third Version 2014年1月1日 January 1,2014 南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 1 本手册本手册根据根据 GSQM（TRW 汽车集团与其供货厂之间的汽车集团与其供货厂之间的全球供应商质量手册全球供应商质量手册，获取地址获取地址：https:/ GSQM 的要求执行的要求2、执行。南方天合底盘系统有限公司以下简称南方天合南方天合底盘系统有限公司以下简称南方天合。This manual is developed based on general requirements of GSQM(Global supplier Quality Manual signed between TRW Automotive and its supplier which is released on TRW website https:/ manual is applicable to all direct material/service Suppliers.For any case3、 not covered in the manual,all Suppliers to CSG TRW Chassis Systems Co.,Ltd(hereinafter to be referred as CTCS)shall implement as GSQM requirements.1.质量保证、审核、验证和质量管理体系认证的要求 Quality warranty,audit,validation and quality management system certification requirements 1.1 供应商须将其最新的组织机构图、董事长、总经理、相应质量负责人、联4、系方式（邮件、传真、电话）以硬拷贝的方式提供给南方天合质量部。Supplier should provide his latest organization chart,President,General Manager and relevant quality responsible person,contact method(e-mail,fax and telephone)to CTCS Quality Department in hard copy.1.2 双方必须遵循南方天合发布的最新版本产品图和双方签订的技术协议。Both parties should follow the lat5、est product drawing which is issued by CTCS and the technical agreement which is signed by the two parties.1.3 在南方天合事先通知的情况下，供应商应允许南方天合或南方天合与其客户在任何适当的时间参观其生产现场，并对供应商质量管理体系的运行情况、生产过程或产品进行检查、评估和审核。在该期间，供应商应给予充分的合作,并对发现的问题及时整改，以不断提升质量水平，达到南方天合期望。Supplier should allow CTCS and/or its customer to visit h6、is production site at any proper time when request and check,evaluate and audit the quality management system with prior advice of CTCS.In the process of audit,Supplier should adequately co-operate with CTCS and implement improvement on finding issues in such a way to continue promoting quality leve7、l and meet CTCS expectations.1.4 南方天合对供应商的体系要求：Quality System requirements:1.4.1.南方天合要求所有直接材料供应商及过程供应商必须通过 ISO/TS16949:2009 质量体系认证；All direct material suppliers and process suppliers shall pass ISO/TS16949:2009;1.4.2.供应商承诺由具有资质的认证公司对其质量管理体系进行认证。供应商须及时向南方天合提供有效的质量体系认可证书复印件。如果南方天合对供应商的体系运行情况或供应商体系审核结果8、产生疑问，南方天合保留向其认证公司投诉的权利；南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 2 Supplier should timely provide CTCS copy of latest effective quality system certificate which is validated by qualified certification company.Supplier should promise that its quality management system must be certified by an 9、independent and authorized certification company according to the regulation of the standard.If there is any doubt from CTCS on Suppliers quality system operation or quality audit result,CTCS reserves the right to appeal to his certification company;1.4.3.对未通过 ISO/TS16949:2009 质量体系的供应商和质量体系证书逾期没有再进行10、ISO/TS16949:2009 质量体系换证的的供应商，南方天合将保留停止供货、收取风险保证金的权利。For suppliers who dont pass ISO/TS16949:2009 or whose quality system certificate is expired,CTCS has the rights to implement supply stop and ask for risk assurance deposit.2.过程管理要求 Process management requirements 2.1 新品开发阶段，供应商须严格遵守 GSQM 程序并按照南方天合要11、求向南方天合提供各阶段的APQP 文件，准时交付合格的样件及全尺寸（包括性能）检测报告；并在 PPAP 运行后（以南方天合项目节点），认真如实按南方天合 SDE、SQA 与供应商共同签署的 PCM 项目进行检查，每周向 SQA 提交 SLP 报告，直到收到由南方天合 SQA 签署的 SLP 退出函。Supplier should comply with GSQM and provide APQP file,qualified sample and full size test report(including capacity)shall be delivered on time to CTC12、S as required during new product development and conduct relevant check according to PCM which is countersigned among SDE、SQA and supplier after PPAP running.Submit SLP report to SQA weekly till receiving CTCS approved SLP Exit letter.2.2 供应商的 PPAP 运行须严格按照南方天合要求进行，PPAP 文件包的格式需要遵从南方天合管理规定。关键特性的测量系统分析13、需要满足 R&R 10%的要求。在未满足的情况下，针对单向公差尺寸，对过程控制公差进行 3sigma 的收缩，针对双向公差尺寸，对过程公差进行+/-3sigma 收缩，同时需要向南方天合提供 MSA 改善计划并实施。供应商有证据表明对关键特性的测量系统进行了定期的监控。关重工序能力指数（CPK）必须不小于 1.67，如果未达到要求，则必须采取相应的检测手段对所提供的产品进行 100%检验，同时，供应商要努力改进生产过程，使其工序能力指数至少达到这一指标。Supplier shall ensure that PPAP documentation and format are in accorda14、nce with the requirements of CTCS.Measurement system analysis for key characteristics shall meet R&R 10%;if not,for unilateral tolerance size,conduct 3sigma shrinkage in process control tolerance,for bilateral tolerance size,+/-3sigma shrinkage and present and implement MSA improvement plan at the s15、ame time.Supplier has the evidence to show that they have implemented regular monitoring on key characteristics measurement system.Key station CPK shall be more than 1.67,if not reach,100%inspection on supplied product shall be implemented with related test method.Meanwhile,Supplier should make effo16、rts to improve production process and make CPK reach the target.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 3 2.3 未经南方天合同意，供应商不能擅自变更产品设计和变更生产过程，过程变更包括生产厂址、供应商的分供商、零部件生产过程、工装、检测方法、包装等与 PPAP 批准的过程不一致的变动，所有变更都必须遵从南方天合变更管理要求，南方天合保留是否进行确认的权利；供应商未经南方天合书面批准擅自进行变更，除了承担一切相关的质量损失外，根据严重程度不同还将被置于新业务终止，甚至被17、提交至公司资源评估会进行评估。Supplier cannot change product design and production process(consist of manufacturing location,sub-supplier,components production process,tooling,test method and any other not consistent with PPAP approval process)without prior consent of CTCS.All the change shall be consistent with C18、TCS change management requirements and CTCS has the right to identify.Supplier who conduct change without authorization is responsible for all quality lost related and may be resulted to new business end per its severity,even to be assessed by company resources evaluation.2.4 供应商须遵循南方天合对质量记录的管理要求：关重19、参数记录至少保存 15 年，其它记录至少保存 5 年，并确保南方天合可以随时查阅。Supplier should follow the quality documentation requirements of CTCS:Keep the records of key and significant parameters for at least 15 years and other records for at least 5 years and CTCS can check these records at any time.2.5 供应商必须遵守南方天合入厂验收方面的规定和要求。Supp20、lier shall comply with the incoming acceptance specifications and requirements of CTCS.3.包装与运输 Packaging and Transportation 3.1 供应商的包装应确保产品在运输、存储和到南方天合现场过程中产品的质量。Supplier should guarantee the intact of product during transportation,storage or shipping to CTCS.3.2 供应商应遵循与南方天合商定的产品包装系统和运输方式。包装作为 PPAP 21、运行的一部分必须获得批准。Supplier should follow the product packaging system and transportation way agreed with CTCS.Packaging shall be approved as a part of PPAP.3.3 包装必须保证产品批次不能混淆,包装标签应符合南方天合的要求，并保证包装标签上的批次、数量与实物相符。Product batch shall not be mixed up when packaging and packing label must conform to CTCS requi22、rement.Batch number and quantity information on the card shall be consistent with the physical products.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 4 3.4 如南方天合发现供应商包装不能满足南方天合质量要求，将按照质量 B 类问题处理。Any package not meet CTCS quality requirements will be disposed as B concern.4.批次管理：供应商必须实施有效的批次定义和可追23、溯性程序，确保送交的产品可以追溯到原材料。细节须遵从 GSQM 对批次管理的最新要求。Batch management:All Suppliers to CTCS shall have an effective batch definition and traceability procedure to ensure that the delivered product can be traced back to the raw material.Details shall comply with the latest lot management requirements in GSQM.524、.零缺陷战略 Zero defect strategy 5.1 供应商应承诺尽最大努力实现零缺陷战略目标。供应商因产品质量问题应承担相应的质量索赔。由于供应商产品质量问题给用户和南方天合造成损失的，供应商须按南方天合质量索赔管理办法（见附件 1）的规定，承担经济赔偿责任。Supplier makes commitment to achieve the goal of zero defect strategy.Supplier shall undertake related quality claims due to its product quality issue.Any Customers25、 or CTCS economic loss caused by Suppliers product quality issue shall be paid by Supplier per CTCS quality claims management procedure(attachment 1).5.2 对产品质量责任发生争议时，应由甲乙双方协商解决。双方协商无效时，可向国家仲裁机构申请仲裁。If theres any discrepancy about product quality responsibility,it should be negotiated by CTCS and Su26、pplier.If the negotiation cannot solve the problem,the two parties could apply for arbitration from Chinese arbitration organization.5.3 供应商承诺不得将南方天合授权开发的产品销售给南方天合以外的其他任何用户，由此造成的任何后果和损失将由供应商全部承担。Supplier cannot sell the product which is authorized and developed by CTCS to any customer other than CTC27、S.Otherwise,Supplier should take all quality consequence,loss and effect incurred from herein.5.4 供应商必须承诺对产品质量的持续改进，包括售后问题改进支持。Supplier shall make commitment to continuously improve product quality,including warranty issues improvement and support.5.5 当供应商提供的产品出现质量问题时，供应商必须在接到南方天合书面通知的 30 分钟内，采取围堵行动28、，并确保措施的有效性；若供应商不能在规定时间内安排人员抵达现场，供应商可委托第三方或南方天合有权通知第三方人员进行分选，其费用将由供应商支付。供应商原则上 南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 5 在一周内完成原因分析和验证，一个月内关闭问题。If supplied product has any quality problem happening at CTCS site or CTCSs customer site,Supplier shall take containment action and ensure the eff29、ectiveness of the actions in 30min once get CTCS written notification.If they cant assign people to the site in the defined time,they can find agent party or CTCS will ask agent people to deal with it,the cost will be paid by the supplier.Supplier shall complete root cause analysis and validation wi30、thin one week in theory,and issues shall be closed within one month.5.6 为了保护南方天合及其客户不会收到不合格品，当出现下列任何情况时，南方天合将强制执行发货控制程序，直到供应商收到南方天合发布的发货控制解除函。南方天合在确定问题责任后，根据保护南方天合及其客户不受到供应商免受质量风险的原则，有权决定发货控制等级。对被纳入二级发货控制的供应商，南方天合保留通知供应商质量认证机构的权利。In order to protect CTCS and its customer from receiving non-conformin31、g product and material,in the case of following happened,Controlled Shipping Procedure should be mandatory until Supplier gets delivery control termination letter.After CTCS confirm problem owner,CTCS is entitled to decide delivery control level according to the principle of protecting CTCS and its 32、customer from suffering any quality risk of supplier.For supplier who has been brought into level II delivery control,CTCS reserves the right to inform suppliers quality certification institution.a)A 类问题；A Concern;b)高的 PPM 值，或对于南方天合和南方天合客户存在高风险；High PPM parts/High risk to CTCS&customer;c)在 6 个月中重复出现33、 B 类问题；Repeated B Concerns within past 6 months;d)缺乏过程控制和过程能力证明。Lack process control and process capability certificate.5.7 供应商或供应商的仓储将已经判定不合格的产品重复送到南方天合现场或南方天合客户，南方天合将对其处以经济处罚；同时南方天合保留对判定不合格的产品的报废处理权利。Suppliers or their warehouse that send adjudged NG parts to CTCS or CTCS customer site,CTCS will i34、mplement economic punishment.And CTCS has the right to scrap those NG parts.5.8 因供应商产品质量问题造成汽车整车召回，或因供应商缺陷产品导致强制性召回，供应商应承担一切损失。Supplier should compensate for all the losses of vehicle recall which is caused by its product quality concerns or supplied defect products.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司35、供应商质量保证手册 第三版第三版 6 6.高风险供应商管理 High risk Supplier management 6.1 高风险供应商纳入条件：Entry conditions:6.1.1.供应商被纳入 SQIP 后 9 个月不能关闭，将升级至高风险供应商管理;Supplier who cant close after 9 months in SQIP will be listed into high risk Supplier management;6.1.2.供应商被纳入 2 级发货控制 6 个月不能关闭，将升级至高风险供应商管理；Supplier who cant close af36、ter 6 months in Tier 2 delivery will be listed into high risk Supplier management;6.1.3.提供虚假报告或私自变更的供应商;Supplier who present false report or conduct change without permission;6.2 高风险供应商管理要求:Requirements:6.2.1.高风险期间将没有资格获得南方天合的任何新业务;The loss of CTCS new business in high risk period 6.2.2.高风险期间南方天合将有权37、通知其质量认证公司重新认证;CTCS has the right to request for re-validation by its quality certification company in high risk period.6.2.3.高风险期间南方天合将保留冻结供应商 30%的货款的权利。CTCS reserves the right to freeze Suppliers 30%payment for goods in high risk period.6.3 高风险供应商的退出条件包括但不限于以下条件：Exit conditions are included,but not38、 limited to:6.3.1.退出 SQIP 后 3 个月申请退出；Application after exit SQIP for 3 months;6.3.2.退出 2 级发货控制后的 3 个月申请退出；Application after exit tier 2 delivery for 3 months;6.3.3.由于 6.1.3 因素纳入高风险供应商的，必须至少 6 个月之后才能申请退出。Supplier who is listed in high risk Supplier due to 6.1.3 can request for exit after 6 months at 39、least.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 7 7.产品年度确认 Product annual validation 7.1 按照GSQM,供应商须每年对其所有的产品进行年度产品确认,并在规定时间内按照南方天合要求提交报告。All components by Supplier have to go through annual re-validations within every 12 months as GSQM requirement.And Supplier shall present reports in requi40、red time as CTCS requirements.7.2 年度产品过程确认最低提交要求和检查点(但不限于)：Minimum product process validation Submission Requirements&Check Points:7.2.1.年度产品过程确认提交保证（PSW/RSW）；Annual product process validation Submission Warrant;7.2.2.变更资料（制造过程变更申请），若有；Change Documents(MPCR)if have;7.2.3.设计记录（产品图、规范）；Design Records(41、Drawings,Specifications);7.2.4.全尺寸报告，不仅限于控制计划中所罗列的尺寸，必须与产品图上的编号所对应；需检测 6件，需要考虑到多模腔的情况；Full Dimension Reports including items not considered by Control Plan,must be numbered in conjunction with drawing&CP.6 samples to be measured and Multi cavity tools to be considered;7.2.5.材料和性能报告；Material&Performa42、nce Reports;7.2.6.控制计划：对照图纸、规范检查所有相关的特性，确认年度产品过程确认作为控制计划的一部分；Control Plan:Check all relevant characteristics by comparing with Drawings,Specifications,and Confirm annual re-validation requirement is part of the Control plan;7.2.7.PCM（产品特殊特性矩阵）及过程能力概要：供应商需提交所有 PCM 表中定义的 CC/SC 要素的过程能力；若过程能力需得到进一步证明，个别43、要素的控制图需要提交；对于不具备过程能力的过程控制（100%检查）需要提供记录。PCM(Product Characteristics Matrix)with Cpk Summary：Supplier to submit Process Capability Summary for ALL SC/CCs defined on PCM;Alternatively,individual control charts can be provided if capability is demonstrated;Process controls(100%inspection)for non-capabl44、e process to be recorded.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 8 8.安全、健康、环保、法律法规 Health,safety and environmental protection,laws and regulations 供应商需建立确保遵循所有使用的安全、健康和环保法规程序。其中包括对有害物质的搬运、清除和处理。应有相应的证书或信件证明其符合性，大力鼓励获得 ISO14000、OHSAS18000的认证。同时供应商必须遵从最新相关的国家法律法规要求包括国家汽车禁用物质要求，以及南方天合及其客户的特殊要45、求。Supplier should set up and ensure compliance with all applicable safety,health and environmental protection regulations,including handling,cleaning and disposition of toxic materials.Supplier should have related certificates or documents to demonstrate the compliance.ISO14000,OHSAS18000 certificat46、ions are recommended.Supplier should comply with the related latest National laws and regulations including requirement for prohibited substances on automobiles,and special requirement from CTCS and CTCS customer as well.9.供应商与南方天合产生批量供货关系后，南方天合会根据供应商所供产品种类和数量保留相应金额的货款作为质量保证金。质量保证金金额将依据下表确定：After lo47、t supply relationship occurs between Supplier and CTCS,CTCS will reserve some payment for goods as quality deposit,details are as following sheet:南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 9 123456转向节毛坯Knuckle casting600000*(1+(N-1)*0.3)600000780000960000 1140000 1320000 1500000制动钳毛坯Caliper c48、asting300000*(1+(N-1)*0.2)300000360000420000480000540000600000支架毛坯项目Carrier casting300000*(1+(N-1)*0.2)300000360000420000480000540000600000轴承项目Bearing500000*(1+(N-1)*0.5)500000750000 1000000 1250000 1500000 1750000摩擦材料Friction material300000*(1+(N-1)*0.2)300000360000420000480000540000600000制动盘（含毛坯）R49、otor(including casting)500000*(1+(N-1)*0.3)500000650000800000950000 1100000 1250000制动鼓Drum300000*(1+(N-1)*0.2)300000360000420000480000540000600000分泵毛坯及半成品Wheel cylinder casting and semi-finishedproduct150000*(1+(N-1)*0.1)150000165000180000195000210000225000总泵Master cylinder300000*(1+(N-1)*0.1)30000050、330000360000390000420000450000（铸件）涂漆/镀锌(Casting)painting/zincing50000*(1+(N-1)*0.1)500005500060000650007000075000（铸件）涂漆/镀锌（出口）(Casting)painting/zincing(export)500000*(1+(N-1)*0.1)500000550000600000650000700000750000阳极氧化Anodizing30000*(1+(N-1)*0.1)300003300036000390004200045000底板Plate200000*(1+(N-1)*51、0.1)200000220000240000260000280000300000冲压小件Pressing part100000*(1+(N-1)*0.1)100000110000120000130000140000150000转向节机加(不含铸造）Knuckle machining(casting excluded)300000*(1+(N-1)*0.1)300000330000360000390000420000450000轮毂/芯轴机加Hub/spindle machining200000*(1+(N-1)*0.1)200000220000240000260000280000300000小52、件机加Pieces machining100000*(1+(N-1)*0.1)100000110000120000130000140000150000标件/紧固件Standard part/fastening piece200000*(1+(N-1)*0.2)200000240000240000260000280000300000工序外协Work station outsourcing200000*(1+(N-1)*0.1)200000220000240000260000280000300000橡塑件Rubber part50000*(1+(N-1)*0.2)5000060000120000153、30000140000150000备注Note4.供应商的零件各类别供应个数不全部超过6时，超过6的按N=6计算，没超过6的，按实际的N值计算，再求和；In the case that the number of supplied parts categories is not all more than 6,then quality deposit will be calculated as Nequals 6(more than 6);calculated as the actual number(when N is less than 6),then compute the sum.N零54、件类别Part Category套用公式Formula供应商质量保证金执行金额计算表供应商质量保证金执行金额计算表（单位单位：RMB）Supplier Quality Deposit Working Sheet2.供应商的零件质保金应为各种类别个数对应值的总和；Suppliers parts quality deposit shall be the sum of each category quantity.1.N是指供应商所供零件种类及产品种类数量，如XX供应商提供CD345制动钳毛坯和YY5转向节毛坯，则N为2。N:refer to supplied parts category and 55、product quantity;such as XX Supplier provides CD345 caliper casting and YY5 knucklecasting,then N will be 2.3.供应商的零件各类别供应个数超过6时，以最高级别类别的N=6的对应金额*1.2系数进行计算In the case that the number of supplied parts category is more than 6,the quality deposit will be calculated upon*1.2 as Nequals to 6(maximum)南方天合56、底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 10 10.本手册涉及到所需要的相关工作表格，请联系南方天合质量部索取。Relevant forms involved in this manual can be found in CTCS Quality Department,please contact them.11.有效期 Valid period 本手册作为采购合同的一部分，经双方商务代表签署采购合同后自动生效，有效期至下次采购合同签署时。若采购合同未正式签署，但供应商和南方天合存在正式供货关系，就须遵守本手册的规定。This manual,57、as a part of Purchasing contract,will be effective after signed by both parties.And the valid period will last until new Purchasing contract signed off.However,if Supplier and CTCS have formal supply relationships,though not sign off the Purchasing contract,both parties shall comply with this manual58、.12.若对英文的理解不一致时，以中文为准；本质量手册的最终解释权归南方天合所有。For this manual,in case of discrepancies between Chinese version and English version,the Chinese version shall prevail.CTCS reserves the right of final interpretation.南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 11 附件附件 1 南方天合南方天合质量索赔管理办法质量索赔管理办法 Appendi59、x 1 Quality Concern Claim Rule of CTCS 第一章 总则 Article One:Generals 为使质量索赔工作按标准、有序、规范的执行，做到公平、公开、合理，特制定本办法。In order to perform quality claim as per standard and regulation,and be fair,open and reasonable,we herby specify this rule.第二章 范围 Article Two:Scope 本办法适用于外购件、工序外协件、三包件等，由于不符合南方天合产品技术条件要求的零（部）件在60、公司内加工、装配过程出现质量问题以及在主机厂和终端用户装配、正常使用过程中出现质量问题的，都在索赔范围内。This rule is applicable for out-sourced part,sub-contract process etc.Quality concerns happening during machining or assembling process of parts(components)due to incompliance with CTCS technical specification and quality concerns happened during 61、assembling and normal use at customer and end user are all included in the claim scope.第三章 质量损失索赔 Article Three:Calculation of Quantity Loss Claims 1.质量损失索赔按下式计算：Quality loss claim is calculated as the following formula:质量损失加工料废数量购入单价加工总数量中间工序价(废品百分比A)装配料废数量（含连带报废零件）单件产品（或总成）单价返修返检损失停产损失南方天合人员处理质量问题62、外出差旅费因质量问题公司向主机厂及终端用户的赔偿（含召回发生的所有赔偿）+控制发货所发生的所有费用 当供应商发生（ABC 类问题）时，供应商除材料费外，会有其他质量损失费用产生，当这些费用不大于最低索赔金额时，按最低索赔金额执行，大于最低索赔金额时，按实际产生的质量损失费用执行索赔。备注：a)废品百分比 每月废品数每月加工总数100，适用于铸造类产品；b)A 铸造类产品可接受的铸造缺陷百分比；c)对于黑色铸铁件，A1.5%；d)对于有色铸件，A2.5%；e)当料废百分比A%0 时，该项为 0；f)A 类问题：由南方天合的客户抱怨；造成南方天合停线 30 分钟；影响规定的安 南方天合底盘系统有限63、公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 12 全特性和重要特性等问题 B 类问题：零部件缺陷且不能用于生产（退货类）C 类问题：零件缺陷需要返工或让步接收后才能用于生产 D 类问题：仅用于收集信息的问题（如铸造正常料废）g)A 类问题最低索赔金额：￥5000.00;B 类问题最低索赔金额：￥1000.00;C 类问题最低索赔金额：￥600.00;Quality loss=Machining scrap quantity Purchase price+Machining quantity Interim operation cost+Assembling 64、scrap quantity(including other associated scrapped part due to the said scrap part)Unit price of the unit part(or assembly)+Rework(re-inspection)loss+Shutdown loss+Travel expenses of CTCS employee dealing the quality concern+Claim against CTCS from customer and end-user due to quality concern(includ65、ing all compensation due to recall)+punitive claim against supplier due to making up+punitive claim against supplier due to product,which operation is not completed,flowing to CTCS or customer+all expense incurred from controlled shipping.When Supplier has A/B/C concerns,other quality loss cost will66、 occur(except Supplier material cost).If these cost is less than minimum claims,then implement per minimum claims;if the cost is more than the minimum,then claims will be implemented per actual quality loss cost.Note:a).Scrap%-monthly scrap quantity/monthly machining quantity*100%(applicable to cast67、ing product)b).A%-for casting product,acceptable casting defect%c).For black casting parts,A1.5%d).For nonferrous casting,A2.5%e).Material scrap%,if A%0,then it will be 0.f).A concern:presented by CTCS Customer,cause CTCS 10min breakdown,affect defined safety and key characteristics and etc.B concer68、n:returned parts,components defect and cant be used for production C concern:components defect,can be used for production after rework or concession D concern:just for information collection issue(normal casting scrap)g).Minimum claims for A concern:￥5000.00;Minimum claims for B concern:￥1000.00;Min69、imum claims for C concern:￥600.00;上式计算时，发生的项目才计算，未发生的不计算。When calculation of above formula,only those items arisen will be included and those not arisen will not be included.1.1 加工料废数量：由于供应商的责任，其提供的产品零件在加工过程或加工后发现的废品数量。Machining scrap quantity:The supplied part is scraped during machining or after 南70、方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 13 machining due to Suppliers liability.1.2 购入单价：按南方天合与供应商签订的合同价执行。Purchase price:The contract price between CTCS and Supplier.1.3 中间工序价：按南方天合财务部门制定的价格执行。Interim operation cost:The price stipulated by financial department of CTCS.1.4 装配料废数量：由于供应商提供的产品71、零件在装配或装配后发生的废品数量以及连带其它产品报废的数量，引起质量问题的责任在于供应商。Assembling scrap quantity:The quantity of scraped parts found during assembling or after assembling,which are supplied by Supplier,and other associated scrapped parts caused by the said scraped parts.Supplier should be liable for all losses resulted from 72、quality concern.1.5 单件产品（或总成）单价：由于供应商提供的产品零件在装配时或装配后发生报废，按报废的零（部）件单价（零件按签定的合同价执行，部件按南方天合财务部制订）执行。Unit price of the unit part(or assembly):If the parts are scrapped during assembling or after assembling due to Suppliers liability,claim based upon unit price of scrapped parts(unit price of part shall 73、be the contract price,unit price of component shall be specified by financial department of CTCS).1.6 返修返检损失：由于供应商提供的产品零件质量问题，造成需南方天合返检返修所发的费用。全数返检费用按该批产品总价的 5%计算；返修费用=返修工时工时单价与设备与动力消耗的总合（南方天合财务部制订）所消耗的材料费。Rework(re-inspection)cost：The cost incurred from re-inspection or rework by CTCS due to qualit74、y concern of parts of Supplier.Rework expense will be calculated as 5%of the total value of the batch of parts to be re-inspected.Rework expense=rework hour (unit price of working hour(specified by financial department of CTCS)+equipment and power consumption)+price of materials consumed.1.7 停产损失：由于75、供应商提供的产品零件质量问题，造成停产，其损失计算如下：正常单班产品生产量停产时间8h停产产品的单件损失（该产品公司销售价产品零件购入价中间工序价）停产员工日人均收入（按 200 元/人计算）停产时间8h停产员工总人数+因延迟向南方天合客户交付而受到客户的索赔。Production stop(shutdown)loss:The production stops due to quality concern of parts supplied by Supplier.The loss is calculated as follows:product output per shift x down76、time 8h loss cost per part due to production stop(sale price of the part purchase price of the part interim operation cost)+average payment of employee during production stops(200 yuan/person)shutdown time 8h total employee numbers related with production stop+CTCS customer claim due to delayed deli77、very.1.8 南方天合人员处理质量问题外出差旅费：由于供应商提供的产品零件质量问题，南方天合派出人员外出处理所发生的差旅费总和。南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 14 Travel expenses of employee due to dealing the quality concern:The total travel expense occurred when CTCS has to send people out to deal with the quality concern caused by the part78、s of faulty Supplier.1.9 因质量问题南方天合向主机厂及终端用户的赔偿：由于供应商提供的产品零件质量问题，南方天合向主机厂及终端用户的赔偿，由产品零件质量问题责任单位承担。Claim against CTCS from customer and end-user due to quality concern(including all compensation due to recall):All the compensation CTCS paid to customer or end-user due to quality concern of Supplier s 79、part will be paid by the faulty supplier.1.10 当执行控制发货程序后所发生的所有费用。All expenses incurred after implementation of Controlled shipping procedure.2.一批零件中不良品大于 10 件即定义为批量问题，批量问题供应商除承担一切损失外，南方天合还将保留对其处罚 2000 元50000 元的权利。Its defined as serial production concern when the quantity of nonconforming parts is mo80、re than 10 pcs per batch.All loss incurred from that shall be born by the supplier s，and CTCS will retain the decision of the extra penalty of 2000-50000 RMB.3.任何设计变更或过程变更须得到南方天合的书面批准方可实施。一经发现供应商擅自变更，供应商承担一切损失外，南方天合还将对其处罚 10 万30 万。Any design change or process change shall be approved by CTCS in writ81、ten prior to implementation,or suppliers should undertake all the loss and be fined 100,000 to 300,000 yuan by CTCS.4.供应商或供应商的仓储将南方天合已经判定不合格的产品重复送到南方天合现场或南方天合客户，除该供应商承担所有的质量损失外，南方天合还将对其处以 1 万10 万的罚款。Suppliers or their warehouse that send adjudged NG parts to CTCS or CTCS customer site shall undertak82、e all the quality loss and be fined 10,000 to 100,000 yuan.5.供应商需要针对发生的质量问题识别根本原因，采取永久措施解决。CTCS 有权对供应商重复发生的质量问题进行考核 1000 元-5000 元。Supplier shall find root cause for quality issues and take permanent actions.CTCS is entitled to claim 1000 yuan to 5000 yuan from supplier for repeating quality issues.683、.未按时提交 SLP 周报的供应商，每次罚款 500 元；未按要求执行 SLP 的，一经发现，每次处罚 1000 元。Fine suppliers who not submit SLP weekly report 500 yuan,fine 1,000 yuan to those who not implement SLP as required.7.南方天合根据月度料废和质量问题统计，以邮件或传真的方式向供应商开出 质量赔偿通知单。供应商必须在规定时间内（10 天）确认返回；以下情况，南方天合将直接在货款 南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 84、第三版第三版 15 内扣除索赔金额。CTCS will issue Quality Concern Claim Notification to Supplier in Email or fax per monthly scrap and quantity issues statistics;Supplier shall identify and feedback within 10 days.For any of the case as follows,CTCS will take claims from the payment for goods.7.1 供应商在收到质量赔偿通知单25 天内85、没有确认返回的，将被视为默认索赔。Supplier has not identified and given feedback within 25 days after receiving Quality Concern Claim Notification,then it will be regarded as default claims.7.2 供应商在收到质量赔偿通知单后有异议，但未在 25 日内书面反馈的，将被视为默认索赔。Supplier has oppositions towards Quality Concern Claim Notification,but not prese86、nt documented feedback which will be regarded as default claims.7.3 供应商在收到质量赔偿通知单后有异议，并在 25 日内做出了书面回复，但理由不充分，在 60 天内不能与南方天合达成一致的。Supplier has oppositions towards Quality Concern Claim Notification,and present documented feedback with insufficient reasons,however,cant reach an agreement with CTCS in 87、60 days.8.废品确认 Scrap validation 8.1 南方天合开出质量赔偿通知单后，供应商须在每月的 12 日至 20 日（节假日除外）派人确认并退件。Supplier shall assign persons to confirm and remove the returned parts from 12th to 20th of each month(except holidays)after Quality Concern Claim Notification released by CTCS.8.2 如供应商未在规定时间内到南方天合废品库确认并退件，将被视为委托南方天88、合全权处理。南方天合将对废品库进行清场处理，不再保留废品。If the supplier hasnt confirmed and removed the returned parts from CTCS scrap storehouse within specified time,this action will be construed as supplier consigning to CTCS to deal with this material scrap.CTCS will remove these scrap from storehouse.第四章 三包索赔 Article Fou89、r Warranty Claim 1.三包索赔 Warranty Claim 1.1 三包索赔费用计算公式：南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 16 Calculation equation of warranty claim cost 三包索赔费用三包索赔费用材料费材料费+管理费管理费+修理工时费修理工时费+运输费运输费+辅料费辅料费+其它费等其它费等。Warranty claims cost=materials+management+maintenance hour+transportation+auxiliary mater90、ial+others a)材料费=供应商确认的三包件数量主机客户索赔单价；b)修理工时费=供应商确认的三包件数量主机客户索赔单件工时费；c)运输费=供应商确认的三包件数量（主机客户索赔单件运输费用+南方天合单件运输费 4 元/件）；d)辅料费=发生辅料的不良数量实际发生的单件辅料费；e)其它费=检测费（以实际发生的为准）+急救费（以实际发生的为准）+连带报废零件数量单件产品或总成单价（客户索赔单价）+南方天合处理三包质量问题外出差旅费因三包问题南方天合向客户及终端用户的赔偿费（含召回发生的所有赔偿、质量罚款等）；f)管理费=供应商确认的三包件数量主机客户索赔单价（客户管理系数+南方天合管理系数91、）。a)Materials cost=supplier confirmed warranty qty OEM customer claims unit price b)Maintenance hour cost=supplier confirmed warranty qty OEM customer claims hour cost per piece c)Transportation cost=supplier confirmed warranty qty (OEM customer claims transportation cost per piece+CTCS transportati92、on 4 yuan/PCS)d)Auxiliary material=occurred NG qty actual auxiliary cost/PCS e)Others=test fee(actually happens)+emergency cost(actually happens)+scrap parts qty one piece or assy unit price(customer claims)+CTCS travel fee due to warranty issue+CTCS compensation due to warranty issue(all recall com93、pensation,quality fine and etc)f)Management cost=supplier confirmed warranty qty OEM customer claims unit price(customer management coefficient+CTCS management coefficient)1.2 上述公式中只有当费用发生后才计算，未发生的费用不计算。In above equation,the cost is calculated only when it happens and vice versa.1.3 部分客户对三包 PPM 值或 R94、/1000 有特殊要求，当某零部件的三包 PPM 或 R/1000 值超越时客户对此产品质量罚款，南方天合将直接向该零部件供应商转移索赔。Some customers have special requirements for warranty PPM or R/1000.If warranty PPM or R/1000 of certain part is over,CTCS will pay the penalty for quality issue to the customer,and CTCS will directly transfer the penalty to the su95、pplier related.1.4 南方天合管理费用系数为 0.30.5。CTCS management cost coefficient is 0.30.5.1.5 南方天合的管理费用包括人工费、南方天合库房管理费等费用在内。南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 17 Management cost of CTCS includes labor cost，CTCS warehouse management cost.2.每月 10 日至 15 日和 25 日至 30 日供应商到南方天合清理三包退件两次，其余时间不予退件（退件时间96、如遇节假日或周末则认领时间顺延至节假日及周末后正常上班的第一天），供应商到派业务代表或委托相关人员到南方天合清理认领三包件，并在三包件认领表上写明品种及数量，最后签字认领走实物。Supplier shall sent business representative or relative person(postpone to the first work day after holiday or weekend)to sort out the warranty reject parts twice a month(first:10th to 15th,second:25th to 30th o97、f each month)and record the product and quantity in record sheet and take the parts away after signing.3.供应商超过规定时间没来南方天合清理认领或对三包件认领表不签字，南方天合将视为供应商已经默认其所有三包件实物，南方天合将对供应商三包件实物进行销毁，随后向供应商开具三包索赔通知单并通知南方天合财务部直接扣取供应商货款。If supplier doesnt check and fetch the warranty reject parts or give signature for conf98、irmation at the specified time,supplier will be deemed to agree it.CTCS will destroy the reject parts,and issue claim notification and notify CTCS Financial Department to deduct from the goods payment.4.供应商每月在南方天合底盘系统有限公司三包库房已经清理认领完三包件并在“供应商“三包”质量问题零部件出库单”上签字确认后，供应商需立即将三包零件实物运出库房，供应商三包零件一旦运出三包库房，发生任99、何问题（包括零件丢失等），南方天合底盘系统有限公司不负任何责任。After supplier claimed rejected warranty parts in CTCS warranty warehouse and sign on Supplier“Warranty parts outbound note”,Supplier shall take away these parts immediately.CTCS assumes no responsibility to any problems(such as parts missing)happening on these warran100、ty parts after being taken out from CTCS warranty warehouse.5.如供应商对三包件判定有异议，可以从认领之日起在三周内根据实际分析检测结果向南方天合质量部提出书面申诉，并如实提供分析报告，南方天合根据分析结果确定供应商承担索赔的金额。If supplier has objection to judgment for warranty part,he can make an appeal in writing to Quality Department of CTCS within 3 weeks from the date fetchi101、ng the parts according to the actual analysis and test result,and provide analysis report.Quality Department will determine claim from the supplier according to discussion results.6.供应商分析报告不真实，南方天合一经发现将取消本年度申诉机会，其所有三包退件实物100%直接向供应商索赔。南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 18 If the suppli102、er makes unreal analysis report,he will be refused to make appeal in the year.And he will be 100%charged a claim for all actual parts.7.由于我国汽车售后维修技术水平比较低下，供应商应允许并自动承担三包件有不超过20的误判率（包含不可复现故障模式的三包件）。Since vehicle maintenance skill level in China is lower,suppliers shall agree no more than 20%misjudgmen103、t for warranty part(including unrepeatable failure mode)and bear the expense incurred therefore.8.对于供应商产品标识、质量不符合南方天合产品图要求的三包件，如确认是供应商生产的产品供应商应承担全部责任。Supplier shall be liable for all responsibilities for the warranty parts whose identification and quality dont match the requirements of CTCS product 104、drawing.9.鉴于南方天合三包件大部分都是金属物品而且重量不轻，因此南方天合在客户处退件转运过程中，以及客户从售后市场退件转运过程中难免会造成故障卡脱落或故障卡字迹污染，因此供应商应无条件允许约 30的产品存在上述问题。如供应商不同意可在南方天合客户规定退件时间内同南方天合退件人员一起直接到主机厂认领三包退件。Since most of warranty parts in CTCS are metal parts and heavy,it is hard to avoid label falling off for failure part or illegible label duri105、ng transportation(from customer site and customer to aftermarket).Thus the supplier shall agree unconditionally to be presence of above phenomena for 30%products.If Supplier disagrees with this,they can come to the plant for returned warranty parts confirmation in defined date together with CTCS rel106、evant operator.10.若因供应商产品存在缺陷或不符合要求（图纸、法规等要求）而造成重大事故，即使发生在最终用户的保修期之外，供应商也应承担相应费用。The supplier shall be liable for relative expense arising from serious accident caused by defect in product or non-conforming to the requirement(in drawing and regulations)even if it took place out of warranty period of107、 end user.11.通常情况下，海外三包索赔只有客户复印过来维修服务卡或三包退件信息清单，没有实物。如供应商需要海外三包实物退件，需预先向南方天合提出要求，否则南方天合将按客户索赔维修服务卡或三包退件信息清单对海外客户三包索赔向供应商进行转移索赔；供应商如需要海外三包件实物，将承担海外运费及其它费用。In general,oversea warranty claim is based upon the copy of customer maintenance service card or returned parts list,no physical part.Therefore,if108、 the supplier needs warranty physical part,formal request is needed in advance,Otherwise,CTCS will transfer overseas warranty claims to Supplier per Customer Maintenance Service Card;南方天合底盘系统有限公司供应商质量保证手册南方天合底盘系统有限公司供应商质量保证手册 第三版第三版 19 If the supplier requests for physical part of oversea warranty claim,oversea freight and other related fees will be covered by the supplier.12.三包条件按国家汽车新三包法相关条款或客户的三包要求执行。两者按就高原则执行。Warranty terms shall be made per the articles under New Warranty Law and customers requirements.Higher standard shall prevail.-结束-