1、CARREFOUR SUPPLIER HANDBOOK供应商手册家乐福集团前言 Foreword法国家乐福公司创立于 1959年。总部位于法国巴黎。1963年家乐福公司开创了大卖场这种零售业态，提出“一站式购物”的消费理念，开创了世界零售业发展史上一个里程碑式的变革。大卖场革命性的拓展了商品流通渠道，联接大生产与大消费，极大地方便了居民日常生活。 2007年度家乐福公司全球营业收入990.14亿美元，位居美国财富全球 500强企业第 32位。是欧洲第一，世界第二大零售企业。 1995年 12月 1日，家乐福在中国开设第一家门店北京创益佳商场。经过十三年的发展，今天，家乐福在中国 40个城市拥有2、 110多家门店，每天向超过一百万人次的消费者提供优质商品。今天，家乐福在中国拥有两万多家供应商作为合作伙伴，我们深感荣幸能与您彼此相伴，一起走过十三年中国零售业发展的光荣岁月，衷心感谢您多年来的支持，家乐福将永远秉承植根中国的承诺，与广大供应商真诚合作，继续携手描绘中国零售业的繁荣画卷，共同开创美好未来。 2004年 8月，我们开始发布供应商手册，至今已经过若干次更新。通过这份手册，希望您可以更清淅的了解家乐福公司与供应商合作的整个业务流程。 Carrefour was founded in Paris in 1959. In 1963, a new retail activityhyper3、market was created by Carrefour, and we put forward a new concept“One Stop Shopping”, this is the history of the development of a retail landmark changes. Marts revolutionary expand the circulation channels, connected with the production of large consumption, which greatly reduces the daily life of 4、residents. 2007 global companies operating income reached 99.14 billion U.S. dollars. Carrefour was ranked 32nd on Fortune 500 list of worlds largest companies. It is the first largest retailer in Europe, the second largest retailer in the world. On December 1st 1995, Carrefour in China opened the f5、irst shop in Beijing. After 12 years of development, and Carrefour in Chinas 40 cities have 110 retailing, more than one million daily trips to the provision of high quality goods. Today, Carrefour in China has more than 20,000 supplier partners. We sincerely thank the vast number of suppliers accom6、pany with us in 12 years that developed in glorious period. And also thank you for your tremendous support. Carrefour will always uphold the commitment rooted in China, and your sincere cooperation, continue to work depicts the development of Chinas retail picture of prosperity, and work together to7、 create a better future. From August 2004, we have developed issued Supplier handbook, it has been updated for several times. Through this guidebook we hope you can understand more clearly the Carrefour and the supplier cooperation in the business process 目录 Contents1 Page 4供应商与家乐福公司合作的业务流程 Workflow8、 between supplier & CARREFOUR 2 Page 5商品部 Merchandise Division 2.1合同 Contract 2.2供应商编号 Supplier Code 2.3单品 Item 2.4促销 Promotion 3 Page 7门店 Store 3.1订货 Purchase order 3.2收货 Receiving 3.3退货 Return Goods 4 Page 11财务 Finance 4.1发票 Invoice 4.2付款 Payment 4.3费用结算 Fees settlement 5 Page 19供应商与家乐福的沟通 Communi9、cation between Supplier & CARREFOUR 5.1家乐福供应商网站 CARREFOUR supplier WEB 5.2家乐福供应商呼叫中心 CARREFOUR supplier call center 5.3供应商会议 Supplier meeting 6 Page 26授权委托书 Power of Attorney 7附件 Attachment 7.1家乐福门店清单和增值税开票信息 CARREFOUR store list and VAT information 7.2供应商信息表 Supplier Form 7.3供应商新品单 New item Form 第一10、章：供应商与家乐福合作的业务流程 Supplier workflow 1.1.流程图 Flowchart 商品部供应商区域财务中心北京上海成都广州上海总部付款中心1) 合同3) 发票4) 电脑数据2) 货物5) 付款门店1.2.注释 Notes 1）供应商首先与商品部接触，协商谈判后签定合同。商品部包括位于上海总部的全国商品部和位于各个城市的城市商品部 CCU。全国商品部负责全国供应商，城市商品部负责地区供应商。 Supplier contact, negotiate and sign contract with MD, which includes National MD in SH HO 11、for national supplier and 18 CCU in different cities for regional & local supplier. 2）各门店向供应商订货，供应商送货到各门店仓库，送货同时取得验收单。验收单由家乐福各门店的收货区的电脑系统打印，由系统自动编号。验收单是供应商与家乐福结算货款的重要凭证。 Each store itself order goods from supplier, supplier deliver goods to each store warehouse and get receiving report on site. The 12、receiving report printed by computer with unique series No, which is the only valid proof for delivery. 3）供应商的发票直接送交区域财务中心。家乐福在上海，广州，成都，北京设立四个财务中心，处理对应地区内门店的发票。 Supplier deliver invoice to regional financial center (MIM center). CARREFOUR set up 4 financial centers in SH, GZ, CD, BJ for the stores i13、n each territory. 4）财务中心收到发票，审核无误后录入系统，通过系统传输到上海付款中心。错误发票将退回供应商。 Financial center key in invoice in system match with goods, and transfer to SH HO CPC -payment center, wrong invoice go back supplier. 5）付款中心位于上海，统一向供应商支付货款，并在供应商网站上公布财务数据，以便供应商对帐。 SH HO CPC pays supplier and shares all the financial d14、ata with supplier through supplier web.家乐福供应商手册 5/33 第二章：商品部 Merchandise 家乐福商品部包括位于上海总部的全国商品部和位于各个城市的城市商品部 CCU。 National MD inHO, and LocalCCU. 全国商品部负责全国供应商，城市商品部负责地区供应商。 NationalMDin charge national supplier,CCUincharge local suppliers. 表 1：全国及区域 CCU的分布一览表 2.1.合同 Contract供应商首先与家乐福公司商品部接触，通过协商谈判，达成合15、作意向后，签订合同约定各自的权利义务，作为合作的基础。 After negotiating and reaching agreement, supplier and Carrefour sign contract to define right and obligation. Contract is the legal base of the cooperation. 一般供应商与家乐福签定两份合同商品合同和促销服务协议。特殊业务类型如代销需签定代销合同。 Generally, supplier sign 2 contract with CARREFOUR, Merchandise contr16、act&Service agreement ,Specially supplier as consignment supplier need sign Consignment contract合同每年度签订一次，有效期从每年 1月 1日到 12月 31日。当年年度合同，不论在哪一天签定，其有效期均追溯到当年 1月 1日。未签定当年合同的，暂时沿用上一年度合同。 Contract sign by year, each contract is valid from Jan 1st to Dec 31st. During the year, no matter which date the cont17、ract signed, its valid period will go back to Jan 1st. the last year contract will be temporarily used if it hasnt signed by this year. 2.2.供应商编号 Supplier code新供应商填写供应商信息表交给采购。家乐福供应商手册 6/33 签订合同以后，商品部采购人员把供应商的信息输入家乐福电脑系统，这些信息包括供应商的公司名称、税号、地址、联系人、联系方式等。信息录入系统后，产生一个四位数的供应商编号，如 4313、0031、E630等。供应商编号非常重18、要，家乐福以编号为基本单位对供应商进行管理，如订货、送货、结款、对帐等。当您联系家乐福时，请报出您的供应商编号。 After contract, buyer put suppliers data into Carrefour system such as company name, Tax ID, address, contact person, contact Phone, and system generate a 4-digit supplier code like 4313, 0031, E630. the supplier code is very important to supp19、lier. This code is the basic unit for suppliers business as Order, Delivery, Payment, and Reconciliation. Please present your supplier code when contact Carrefour. （供应商信息表见附件 2,用于新供应商或供应商信息修改 Supplier information if refer to attachment 2 for new supplier or supplier information modification.） 2.2.1.20、 供应商编号规则 Supplier code rule:一家公司法人一个编号,一个编号用于一家公司法人 1 supplier 1 code, 1 code for 1 company. 2.2.1.1. 当供应商的公司发生关停并转时，如果新成立的公司与原公司在法律上是同一法律实体，判断的标准为：税务登记号不变，组织机构代码不变，营业执照编号不变。此时，该编号可沿用给新的公司。 When supplier transform, if new company is the same legal entity as the old one, that means still using same T21、ax ID, Organization code & license No, in this case, new company could use same supplier code. 2.2.1.2. 如果新成立的公司与原公司在法律上是完全不同的法律实体，必须重新注册新的供应商编号。 If new company is another legal entity, must register a new supplier code. 2.2.1.3. 同一公司只允许注册一个供应商编号。一个公司，尽管与家乐福公司有若干份合同，供应若干种不同类型产品，只允许注册一个供应商编号。由于不同业务类型22、，如除正常产品之外，还作棒产品、定牌产品、代销等，经采购申请允许使用多个编号，但多编号会增加管理上的工作量，如订单、开票、结款、对帐的工作量都会增加。建议您保持尽可能少的编号。 One supplier 1 code. For supplier reason as one company may have different business type, like Bang item, private label, consignment, supplier may apply for several new codes. But more code will multiply workloa23、d. We strongly recommend you use less supplier codes, as less as possible. 2.2.1.4. 一家公司与家乐福终止合作之后，其编号停止使用，不得转让给其它供应商。 The supplier code will be stopped if the supplier stop business with CARREFOUR, the code is forbidden to transfer to other supplier. 2.3.单品 Item 2.3.1.1.2.3.1.2.供应商获得编号后，商品部采购人员将其产品24、信息输入系统，产品信息包括单品号码、名称、条码、规格、价格等。在产品进入系统以后，门店可以开始订货。 After supplier get code, buyer put its item information into system such as item code, Item name, barcode, package, price, after that, the item is available for store to order. 只有商品部有权限增加新的单品。Only MD is authorized to add new item 任何一项单品信息的变动必须事先与家乐福25、公司商品部采购人员协商一致。 Any item change must be aligned with Carrefour buyer. 2.4.促销 Promotion家乐福公司提供多种促销方式以提升产品销量，请咨询您的采购以选择适当的促销方式。 Carrefour provide many promotion to improve sales performance, Please consult your buyer. 2.4.1.海报 DM 2.4.2.堆头 Podium 家乐福供应商手册 7/33 2.4.3.货架端和立柱陈列 TG & Pillar 2.4.4.货架中间促销陈列 Chinmery 2.4.5.特别陈列 Special display