1、 troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut2、.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Che3、mical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage4、 to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects c5、rops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemic6、al fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using 7、any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals 8、and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops su9、ch as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put 10、down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food an11、d avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intend12、ed to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener13、 and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crop14、s and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry15、 all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered 16、and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one yea17、r and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of th18、e knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than 19、Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His 20、parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his fathe21、r died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored 22、watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small r23、ound black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entert24、aining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hu25、t on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.26、Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing XXtroubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dre27、am about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so28、 that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop di29、sease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful ba30、cteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies o31、ver time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these d32、iscoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore33、,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often cha34、nge the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also pl35、ant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to becom36、e a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got o37、ld,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is als38、o in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Sure39、ly there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he s40、tudied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from th41、e ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autum42、n ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fis43、h,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hu44、go once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depr45、essed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Su46、ch training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become47、 one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tra48、mp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all di49、fficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many 50、others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks51、 out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing餐饮娱乐管理集团 XX餐饮娱乐管理集团XXXX餐饮娱乐管理集团餐饮娱乐管理集52、团 KTV 店家营运部基层员工职 职职职 前 前前前 训 训训训 练 练练练 手 手手手 册册册册 troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of co53、rn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially fo54、r a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that lo55、ng-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and 56、underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,57、fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming58、.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this m59、akes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat60、 and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the61、 grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farmin62、g methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had63、 always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he l64、ooked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge t65、o find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the66、 best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or t67、urn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested ch68、anging crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Sh69、u,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to70、 now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life w71、as easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family i72、ncome was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doi73、ng ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache74、,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How75、 did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but with76、out success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather77、 top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,h78、owever,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,79、Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many far80、mers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First81、,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals 82、in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually mor83、e water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops gr84、ow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other 85、methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that nee86、d rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the 87、soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.88、He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shand89、ong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a f90、armer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did ex91、periments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the92、 soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the seco93、nd time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each othe94、r in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.U95、nit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He 96、made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he co97、uld speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By 98、his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more p99、opular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for hi100、s optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has j101、ust been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of lea102、ther shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so c103、onvincingAkoo Akoo Akoo employeetraining handbook employeetraining handbook Akoo employeetraining handbookemployeetraining handbook 一、企业文化开幕至今，XXKTV 以其典雅、时尚的装修风格、一流的音响效果、舒适的消费环境、精致的餐饮品质及人性化的服务获得社会各界的赞誉，深受消费群体的喜爱，相信在你我共同的努力下，会使得XX的品牌形象得到各界越来越多的认同！一、我们的服务理念是：我们的微笑来自于顾客的满意！二、我们的企业文化精神是：诚信、专业、勤奋、创新！三、我们104、的目标是：引领时尚娱乐新潮流，倡导高品质休闲生活，打造时尚品牌，丰富休闲文化。四、我们的服务宗旨是：“满意+惊喜”！满意是惊喜的基本感受，惊喜是服务的升华，时时处处为顾客创造满意与惊喜，在顾客的满意与惊喜中享受成功的喜悦。五、我们的质量方针是：“以人为本，追求卓越”！以开拓创新的精神培养一流的人才、追求一流的管理、一流的服务和一流的效益。六、公司实行总经理负责制，运营机制为：层级管理、逐级负责的原则：总经理的工作指令逐级下达给每下级，下级直接接受上司的管XX娱乐管理公司成立于 2006 年，是一家中高档次的量贩式 KTV，第一家店：南京龙江店地处新城市广场南端，营业面积达 2200 平方米，共105、设有宝丽金、华纳、环球、演艺、派对、韩式等 57 个包间；第二家店：南通濠河店共设有迷你、小、中、大、超大、豪华、VIP、PARTY、总统、多功能厅共计 85 间房；另外各店附设便利超市，销售各种中、高档进口酒水、饮料、干果等食品，供顾客自由选购。同时，店内水吧为顾客提供各类精美可口的餐点，满足顾客的不同需求。理指令。监控考核、奖优罚劣的原则：每个部门、每位员工的工作都将纳入公司的监控、绩效考核体系，优秀者将得到表彰或奖励，过失者将受到惩罚。岗位职责明确：每个部门、每位员工按照职责分工，对自己的工作负全面责任，并且有义务向其他部门提供人员协作。遇到紧急、突发事件指挥原则：当公司出现紧急突发事件106、时，在场的每位员工都必须无条件服从现场最高领导的指挥与调度。服务信条：1.2.3.4.员工是企业的主人设想在顾客之前尊重顾客的独特性不要轻易向顾客说“不”禁令禁令禁令 ：禁令：（1（1）1 1）严禁私拿小费 严禁私拿小费）严禁私拿小费严禁私拿小费（2（2）2 2）严禁与顾客）严禁与顾客严禁与顾客严禁与顾客、同事之间发生肢体冲突 同事之间发生肢体冲突、同事之间发生肢体冲突同事之间发生肢体冲突（3（3）3 3）严禁偷吃）严禁偷吃严禁偷吃严禁偷吃、偷拿顾客遗留的食品、偷拿顾客遗留的食品偷拿顾客遗留的食品偷拿顾客遗留的食品、物品 物品、物品物品（4（4）4 4）严禁私自招待 严禁私自招待）严禁私自招待107、严禁私自招待（5（5）5 5）严禁贪污）严禁贪污严禁贪污严禁贪污、舞弊及内盗行为 舞弊及内盗行为、舞弊及内盗行为舞弊及内盗行为（6（6）6 6）严禁评）严禁评严禁评论顾客 论顾客严禁评论顾客论顾客troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sor108、ghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the gl109、boe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recen110、tly,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the har111、mful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals ca112、n lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many cu113、stomers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste f114、rom animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field e115、very few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels o116、f soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the nex117、t years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown t118、o relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through t119、he countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would h120、elp them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and ad121、vised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They122、 could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be d123、eeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.124、He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun t125、hat drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more conte126、nt with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting fa127、milies at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child acto128、rs in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the worl129、d.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who 130、was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his fri131、end have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if 132、they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing troubls.He therefore gives millions of Yuan to equip others for their re133、search in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice t134、hat could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertil135、izers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of t136、he problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crop137、s and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They ma138、y look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A139、 healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free fro140、m chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making i141、t ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops 142、to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pionee143、r Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in144、 the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than145、 others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information146、 from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed147、-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time 148、each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They sho149、uld also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied 150、by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through 151、two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing 152、that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood l153、ooking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went 154、by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This cha155、racter was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush156、.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They a157、re so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each 158、mouthful with great enjoyment.The acting is so convincing（7 7 7 7）严禁不服从或侮骂公司及领导严禁不服从或侮骂公司及领导严禁不服从或侮骂公司及领导严禁不服从或侮骂公司及领导 （8 8 8 8）严禁欺骗公司和领导严禁欺骗公司和领导严禁欺骗公司和领导严禁欺骗公司和领导 五声：1.顾客来时有迎声 2.遇到顾客时有称呼声 3.受到帮助有致谢声 4.工作失误时有致歉声 5.顾客走时有送声 十一字：您、您好、请、谢谢、对不起、再见 五心：热心、耐心、细心、贴心、诚心 应有的服务理念：1.团队合作 2.重复确认 3.随手清洁 4.不可空手进出工159、作区域 服务方式：热情、自信、微笑、亲切、有礼、主动、全员 正负激励：正激励：优点、嘉奖、小功、大功、升迁 负激励：申诫、警告、小过、大过、降级、劝退、开除 二、营运流程的培训 一.各岗位主要职责：调度：安排、掌控房间，了解房间使用情况，做好营运现场信息传递工作。预约：接受顾客对房间进行的预定，申领前台所需易耗物品，查预约，发放等位牌，传递信息和对房间及预约客的掌控，并负责预约顾客及派房。副接：负责卖房及派送的调配，做好房间的掌控，并负责散客的安排 派送：迎客、带客、查询、大厅服务、大厅安抚顾客、促销 楼层：开房、巡房、包房服务、公共区域服务 保洁：初清包、总清、公共区域卫生 1.仪容仪表的标160、准 男生：头发短寸或毛寸，打上嗜喱水，不许留胡须，白衬衫一天一洗一换，注意配戴实习证的位置（左胸掖下平行处），不允许留指甲，必须戴手表，穿黑色西裤，黑色袜子，黑色亚光皮带，黑色光面虎鞋，皮鞋四周不允许有灰尘，每天打亮 女生：头发用蝴蝶网状盘起，不许有碎发、留海，口红颜色必须区别于本色，可画淡妆，不允许戴手饰，穿黑色西裤，黑色皮带，黑色丝袜 2.班前准备工作及营运人员随身携带五种物品 troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming161、 for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many162、 years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in far163、ming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fert164、ilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.The165、se chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there i166、s usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and h167、elps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also us168、e many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or 169、corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carry170、ing away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was171、 a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in 172、Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.W173、hat could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied 174、it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how t175、o improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply176、,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next177、 to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of 178、agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years i179、n between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as 180、soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and hi181、s brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew mo182、re and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was183、 loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century a184、nd gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling 185、a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The a186、cting is so convincing troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice w187、as as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and ca188、res for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertil189、izers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lon190、og time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other 191、food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply 192、farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fiel193、ds richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year pea194、s or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed b195、y vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goa196、l:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in 197、agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Som198、e of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways fo199、r farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told th200、em to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that t201、he weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field e202、very year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an i203、mportant summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able t204、o do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a po205、or family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.U206、nfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.207、No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-o208、ut shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make 209、a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they ar210、e hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it 211、were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing 班前准备工作：a)整理自己的仪容仪表；b)开班前会并做记录 c)注意领导提出今天的工作重点 d)调整自己的心情 e)随身五带：小本子、笔、酒起子、打火机、店卡 1.店内各项优惠活动介绍 2.店内相关物品的介绍 物品介绍：a)等位卡：满包时发放给散客的卡片，卡片上有号码，使顾客有个先后顺序排队等212、位。b)预约号：满包时发放给预定顾客，也起到一个排队等位的作用。c)六合一：笔、打火机、餐巾纸、店卡、意见卡、字幕单。d)交接本：交接本上记录一天的工作情况，突发事件，顾客消费情况等在交接班时查阅该本。e)工作日志本：记录当班时间内所发生的事件，以备查询及存档。f)各类记录本：客遗物品交接本；杯具器皿破损记录本。g)服务基础 服务基础：a)礼仪站姿：抬头挺胸、收腹、略收下颚，两眼平视前方，上身保持正直，两肩向后略张并向下振压，两手虎口交叉，右手在上，左手在下，握住后自然放于小腹前。男生双脚分开站立，两脚平行，与肩同宽，虎口交叉时露出左手手指。女生双脚立正站立，前脚掌分开60 度，脚后跟并拢，虎213、口交叉时，女生不露左手手指，用右手遮住。b)服务蹲姿：在身体保持立正姿势的基础上，左脚后撤一步，上身保持正直不动，两眼平视前方，左腿弯曲，右腿小腿与大腿的夹角为 90 度，两腿间并拢，分开间隙不能过大，双手顺势平放在大腿上面，五指并拢伸直，上身腰和脊要挺直，肩膀不能歪，背略往后靠，全身要有紧绷的感觉。c)招呼语：01.您好，欢迎光临。02.谢谢光临请慢走，欢迎下次光临。03.祝您欢唱愉快。注意：在打招呼语，礼仪站姿鞠躬时，以跨为轴转动，跨部用力，躬身角度为 30 度，背部不弯曲，头不要下沉，背要用力绷紧，头略抬与背成一条直线，眼睛不要上挑，脸上表情自然微笑，招呼证要亲切，有力度。d)基本手势 214、01.这边请 眼光先看顾客，有一个侧身动作，小臂自然摆出五指伸直并拢，手指指向所指方向，小臂与地面平行，大臂与身体夹角为 30 度，手心面略倾斜，头随小臂摆出转动，眼睛顺势看所指方向。02.请看 先看顾客，作出请看手势后，眼睛顺势看手所指方向，身体保持正直，五指并拢，手臂高于头顶，手心朝里略倾斜，大臂上抬与地面夹角 30 度，小臂与大臂夹角为 135 度 03.请坐 troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for thi215、ngs,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years l216、ater,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Man217、y farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?218、First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemi219、cals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usuall220、y more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps cro221、ps grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many o222、ther methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn tha223、t need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away224、 the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky225、 man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in 226、Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What coul227、d a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and d228、id experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improv229、e the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the230、 second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each231、 other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agricult232、ure.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in betwee233、n.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as 234、he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brothe235、r.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and m236、ore popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved f237、or his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold 238、has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair o239、f leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is240、 so convincing troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as hu241、ge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for 242、his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers ca243、n cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.244、This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food gro245、wn with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming 246、without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields riche247、r in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soy248、beans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegeta249、bles that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to gro250、w good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agricult251、ure and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of the252、m were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmer253、s to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to ha254、ng them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds255、 were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every yea256、r:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important257、 summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do thi258、s better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor famil259、y in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortuna260、tely his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one w261、as ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes262、 and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad si263、tuation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding264、 in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the265、 finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing 作请坐手势时，右手臂顺势先滑到裤缝边，然后再自然前伸，手指向顾客所要坐位置，眼睛看着手指，五指并拢伸直，手腕不要弯曲，臂肘略微自然弯曲，身体保持正直 04.里面请 小臂前伸，五指并拢伸直，小臂与地面平行，大臂与小臂夹角为 135 度 2、派送带客流程 带客流程：迎接 询问 落座 查询 带客 介绍店内活动 注意266、细节：a)迎接：礼仪站姿，饱满的精神面貌，亲切的微笑，热情的招呼，迎接顾客，指引顾客。b)询问：询问顾客几位，是否有预定。c)落座：带领顾客到等位区坐下，帮顾客拉椅，注意拉椅的动作，双手扶住椅背，左脚后撤一步，同时拉出椅，顾客准备坐下时，再要有个回椅的动作。d)查询：01.无预定的顾客 （1）未满包时 视顾客人数和其所需房型，帮他安排房间或建议性的帮其安排房间。（2）满包时 发放等位卡，将等位卡号、台号、顾客人数及所需房型告诉副接，安抚顾客稍等。02.有预定的顾客（1）未满包时 查询顾客的预约姓名、电话、预约号、预约何时的何种房间，帮其安排房间。（2）满包时 发放预约号，将预约号、等位台号、顾267、客人数及所需房型告诉副接，安抚顾客稍等。e)带客：注意带客姿势，在顾客右前方约一米处，在转弯处要稍微停留，作出手势指引顾客，带客途中再报一遍房型房价。f)介绍店内活动：建议性促销 【范例】晚上好，欢迎光临！先生，这边请，请问您几位？（四位）您有预定吗？（有）您先这边请，请坐！先生请问您预约的是几点的何种房型？（六点的小房）您的预约号是几号？（1号）方便告诉我您预约时留下的姓名和电话号码后四位吗？（XX 先生/小姐，号码 XXXX）请您稍等，马上帮您查询一下，并尽快帮您安排房间。前台，预约号为 X 号的 XX 先生/小姐预约六点的小房，电话 XXXX，四位（小房 XXX可以使用）。先生/小姐，您268、久等了，现在有一间 XXX 房，原价每小时 XXX 元，现在为您打 X 折，折扣价为每小时 XX 元，房间已经为您准备好了，您的朋友到齐了吗？（齐了）现在是否需要进房？（可以）您这边请，请带好您的随身物品。（XXX 开房打单）先生，现在带您去的是一间小房 XXX 号，原价每小时 XXX 元，现在这个时段为您打 X折，折扣价每小时 XX 元，您消费不满一小时按一小时计算，超过一小时按分钟计算。您这边请，这是我们的超市，现在超市的百威啤酒买三瓶送一瓶，里面品种齐全，价格优惠，您可自行选购。您的 XXX 房间到了，请进，祝您欢唱愉快！一般性顾客带客流程：迎接、查询、带客。语言尽量简洁、明了、报清房型269、房价 troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a pean270、ut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.C271、hemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause dama272、ge to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects273、 crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chem274、ical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without usin275、g any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in mineral276、s and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops 277、such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that pu278、t down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to become a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food 279、and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and inte280、nded to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were green281、er and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Surely there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow cr282、ops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he studied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to d283、ry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from the ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covere284、d and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autumn ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one y285、ear and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fish,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of 286、the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hugo once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better tha287、n Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depressed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.Hi288、s parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Such training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his fat289、her died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bore290、d watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tramp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small291、 round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all difficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation ente292、rtaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small 293、hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest stea294、k.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a dre295、am about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his rice so296、 that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop crop di297、sease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpful ba298、cteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodies o299、ver time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With these d300、iscoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,therefore301、,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often cha302、nge the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers also pl303、ant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to becom304、e a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he got o305、ld,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is als306、o in Shangdong.As he rode through the countryside on his journeys for his work he looked out at the fields.Some of them were greener and had more crops than others.Some cows and sheep looked healthier than others too.He was lost in though.What could a farmer do to get good crops from his fields?Sure307、ly there must be rules that would help them.He thought he could use his knowledge to find out the best ways for farmers to grow crops and then write a book to help them.In doing so he collected information from farmers who did well,studied it and did experiments to find the best way.For example,he s308、tudied ways of keeping seeds and advised farmers to choose seed-heads which had the best color.Then he told them to hang them to dry all winter.The next spring the seeds should be knocked out of their seed-heads and planted.He studied how to improve the soil.He advised farmers to clear weeds from th309、e ground before planting crops.They could either let the animals eat the weeds or turn the soil over so that the weeds were covered and would rot.Then he gave advice on Turing over the soil.The first time each year,farmers should dig deeply,but the second time should be less deep.Therefore the autum310、n ploughing of the soil should be deeper thant the spring ploughing.He suggested changing crops in the field every year:rive one year and wheat the next so that they would always get good harvests.They should also grow different plants next to each other in the field.He also gave adive on how to fis311、h,keep a garden and even make wine.He wrote down his in a book called Qi Min Yao Shu,which was considered an important summary of the knowledge of farming.For centuries after Jia Sixie died,it was studied by Chinese farmers and students of agriculture.Unit 3 A MASTER OF NONVERBAL HUMOUR As Victor Hu312、go once said,“Laughter is the sun that drives winter from the human face”,and up to now nobody has been able to do this better than Charlie Chaplin.He brightened the lives of Americans and British through two world wars and the hard years in between.He made people laugh at a time when they felt depr313、essed,so they could feel more content with their lives.Not that Charlies own life was easy!He was born in a poor family in 1889.His parents were both poor music hall performers.You may find it astonishing that Charlie was taught to sing as soon as he could speak and dance as soon as he could walk.Su314、ch training was common in acting families at that time,especially when the family income was often uncertain.Unfortunately his father died,leaving the family even worse off,so Charlie spent his childhood looking after his sick mother and his brother.By his teens,Charlie had,through his humour,become315、 one of the most popular child actors in England.He could mime and act the fool doing ordinary everyday tasks.No one was ever bored watching him-his subtle acting made everything entertaining.As time went by,he began making films.He grew more and more popular as his charming character,the little tra316、mp,became known throughout the world.The tramp,a poor,homeless man with a moustache,wore large trousers,worn-out shoes and a small round black hat.He walked around stiffly carrying a walking stick.This character was a social failure but was loved for his optimism and determination to overcome all di317、fficulties.He was the underdog who was kind even when others were unkind to him.How did the little tramp make a sad situation entertaining?Here is an example from one of his most famous films,The Gold Rush.It is the mid-nineteenth century and gold has just been discovered in California.Like so many 318、others,the little tramp and his friend have rushed there in search of gold,but without success.Instead they are hiding in a small hut on the edge of a mountain during a snowstorm with nothing to eat.They are so hungry that they try boiling a pair of leather shoes for their dinner.Charlie first picks319、 out the laces and eats them as if they were spaghetti.Then he cuts off the leather top of the shoes as if it were the finest steak.Finally he tries cutting and chewing the bottom of the shoe.He eats each mouthful with great enjoyment.The acting is so convincing 熟客带客流程：迎接、查询、带客 a)了解其消费水平和消费方式；b)注意对顾320、客的称呼；c)报清房型房价。3、楼层开房准备 当在等位区的顾客同意进房后，调度通知楼层预约号 X 楼 XXX 房开房，这时楼层要去做开房前的准备工作。a)进房打开电脑、电视、灯、空调；b)把麦克放在茶几桌子；c)点一首歌曲，检查音控面板，把话筒和音乐音量适中；d)试麦克音，试完后关掉麦克开关；e)出门在门口迎客。开房准备细节：a)麦克放在烟缸与六合一的中间，麦克头超出水平线，多余的麦克线放在茶几桌下；b)把电脑画面恢复到主页面；c)迎客时站位要面向顾客，采用礼仪站姿；4、楼层的开房流程 开房流程：a)向顾客问好，请顾客落座；b)介绍房型房价；c)介绍六合一、餐单、沙铃沙锤、店内活动；d)介绍点321、歌系统；e)介绍灯、空调开关、消费须知；f)预祝顾客；开房的重点及细节 a)报清房型房价；b)三遍服务铃的介绍；c)消费须知的介绍；d)进房后随手关门，采用蹲姿；e)单手介绍，双手接递；f)出房门时要面向顾客，步伐要平稳；g)双手不允许搭在茶几上；h)表情目视顾客自然微笑。【范例】您好，欢乐光临，先生，里面坐，您所在的房间是一间小房 XXX 号，原价每小时 XXX元，现在为您打 X 折，折扣价每小时 XX 元，您消费不满一小时按一小时计算，超过一小时按分钟计算。麻烦您，确认一下您的进场时间和房内设备的正常使用。您结帐单的副联帮您放在六合一内，如需开发票，请买完单后拿此副联到前台开取。六合一里的322、笔、打火机、餐巾纸是为您提供使用的，在您消费过程中如有意见或建议请填写意见卡，如有不清楚的请参看店卡。这是我们为您准备的餐牌和酒水牌，如果需要请按服务铃，我们会有专业人员为您点餐（建议性促销）。接下来我为您介绍一下点歌系统，我们的点歌方式分两种，一种触摸屏式，一种小键盘式，troubls.He therefore gives millions of Yuan to equip others for their research in agriculture.Just dreaming for things,however,costs nothing.Long ago Dr Yuan had a323、 dream about rice plants as tall as sorghum.Each ear of rice was as big as an ear of corn and each grain of rice was as huge as a peanut.Dr Yuan awoke from his dream with the hope of producing a kind of rice that could feed more people.Now,many years later,Dr Yuan has another dream:to export his ric324、e so that it can be grown around the glboe.One dream is not always enough,especially for a person who loves and cares for his people.Chemical or organic farming?Over the past half century,using chemical fertilizers has vecome very common in farming.Many farmers welcomed them as great way to stop cro325、p disease and increase production.Recently,however,scientists have been finding that long-term use of these fertilizers can cause damage to the land and,even more dangerous,to peoples health.What are some of the problems caused by chemical fertilizers?First,they damage the land by killing the helpfu326、l bacteria and pests as well as the harmful ones.Chemicals also stay in the ground and underground water for a lonog time.This affects crops and,therefore,animals and humans,since chemicals get inside the crops and cannot just be washed off.These chemicals in the food supply build up in peoples bodi327、es over time.Many of these chemicals can lead to cancer or other illnesses.In addition,fruit,vegetables and other food grown with chemical fertilizers usually grow too fast to be full of much nutrition.They may look beautiful,but inside there is usually more water than vitamins and minerals.With the328、se discoveries,some farmers and many customers are beginning to turn to organic farming.Organic farming is simply farming without using any chemicals.They focus on keeping their soil rich and free of disease.A healthy soil reduces disease and helps crops grow strong and healthy.Organic farmers,there329、fore,often prefer using natural waste from animals as fertiliz er.They feel that this makes the soil in their fields richer in minerals and so more fertile.This also keeps the air,soil,water and crops free from chemicals.Organic farmers also use many other methods to keep the soil fertile.They often330、 change the knd of crop in each field every few years,for example,growing corn or wheat and then the next year peas or soybeans.Crops such as peas or soybeans put important minerals back into the soil,making it ready for crops such as wheat or corn that need rich and fertile soil.Organic farmers als331、o plant crops to use different levels of soil,for example,planting peanuts that use the grounds surface followed by vegetables that put down deep roots.Some organic farmers prefer planting grass between crops to prevent wind or water from carrying away the soil,and then leaving it in the ground to b332、ecome a natural fertiliz er for the next years crop.These many different organic farming methods have the same goal:to grow good food and avoid damaging the environment or peoples health.An early farmer pioneer Some people thought Jia Sixie was a lucky man.He had worked for the emperor and when he g333、ot old,he was able to go his hometown to relax.Jia Sixie,however,had other plans.He had always been interested in agriculture and intended to do something to make Chinese farming even better.Jia Sixie lived in the six century AD.He was born in Yidu in Shandong province and worked in Gaoyang,which is also in Shangdong.As he rode through the countryside on his journeys for his work he looked out at