1、Policy Number 序号序号:SEC/PP/050 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Duty of Fire Prevention Responsible Personal L12、 一级防火责任人职责一级防火责任人职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 1 Objective 目标：目标：Fire Prevention Responsible Personal L1 is the hotel General Manger.This policy clarifies the fire safety duty of him in the hotel fire prevention and firefighting.一级防火责任人是酒店总经理。本政策旨在阐明其在洗酒店防3、火及灭火工作中的职责。Procedure 程序：程序：1.Implement thoroughly the fire prevention law;lead the fire prevention work in all departments of the hotel.认真执行消防法规，正确领导酒店各部门的消防安全工作。2.Organize to make the fire prevention rules and firefighting plan.组织制订消防规章制度和灭火方案。3.Implement the fire prevention liability policy,and du4、ty fire prevetion liability policy.组织实施防火责任制和岗位防火责任制。4.Conduct the fire prevention education among hotel staff,lead volunteer fire brigade and organize fire prevetion drill.对员工进行安全防火教育；领导义务消防队，并组织消防演练。5.Arrange,inspect and summarize the fire prevention work.Report to the police bureau regularly.布置、检5、查、总结消防工作，定期向公安机关监督机构报告工作情况。6.Organize the fire prevention inspection,remove the potential fire,and organize to extinguish the fire accident.组织防火安全检查，督促消除火险隐患，组织扑救火灾事故。Policy Number 序号序号:SEC/PP/051 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废6、止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Duty of Fire Prevention Responsible Personal L2 二级防火责任人职责二级防火责任人职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Fire Prevention Responsi7、ble Personal L2 is departmental manager.This policy clarifies their duty and responsibility in the fire prevention and firefighting.二级防火责任人是各部门经理。本政策旨在明确二级防火人在预防和扑灭火灾时的责任。Procedure 程序：程序：1.Implement“Fire Prevention Law of Perples Republic of China”and related laws and statutes.Obey the fire preventi8、on policy in the hotel;implement thoroughly the duty of fire prevention responsible personal.Be responsible for the supervising property and staff.全面贯彻执行中华人民共和国消防法等法律、法规的规定，遵守酒店的消防规章制度，认真履行防火负责人职责，对所经营管理的酒店资产和人员的消防安全承担法律责任。2.Set and complete departmental fire prevention organization,comply the fire 9、prevention responsibility policy and the position fire prevention responsibility policy,assign fire prevention responsible personal in the department.建立、健全本部门的消防组织，实行防火安全责任制和岗位防火责任制，确定本部门各岗位的防火安全责任人。3.Carry out departmental fire prevention policy and firefighting operation procedures.严格落实本部门的防火安全制度和10、消防安全操作规程。4.Combine the fire prevention and the departmental business together.Plan together,arrange together,summarize together,evaluate together and reward and punish together.本部门的消防安全工作与生产经营要做到同计划、同部署、同检查、同总结、同评比和同奖罚。5.Set up departmental fire prevention file,circle departmental key points of fire11、 prevention,set signs and manage it strictly.建立部门防火档案，确定部门防火安全重点部位，设置防火标志，实行严格管理。6.Cooperate with the hotel fire prevention inspection,and conduct self inspection.Remove the potential fire disaster in time;stop any action disobeying the rules.Ensure there is no serious potential fire disaster in the12、 department.积极配合酒店开展的防火安全检查，并经常性开展防火自查，及时消除火灾隐患，制止违章行为，保证本部门不存在重大火灾隐患。7.Inplement daily fire prevention patrol record and monthly inspection report.Set up patrol log book.Policy Number 序号序号:SEC/PP/051 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.13、废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Duty of Fire Prevention Responsible Personal L2 二级防火责任人职责二级防火责任人职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 实行每日防火巡查和每月检查汇报制度，建立巡查记录。8.To newly 14、built,rebuilt,expanding and department internal maintenance projects,inform security department with the coordination of engineering.对新建、改建、扩建及内部维修的项目，协同工程部通知保安部。9.Integrating with the departmental particularity,make the firefighting and emergency evacuation plan,and organize the fire prevention dri15、ll in order to enhance the self-rescue ability.When ther is a fire,organize to evacuate and extinguish according to the plan,and ask for an answer from the related person accoding to the“Run for Responsibility”policy,that means never cover the trouble maker.结合本部门的情况，制订灭火和应急疏散预案，并经常组织员工开展消防演练，提高自防自救能16、力。发生火灾后，应按照预案组织人员疏散和进行火灾扑救，并按“三不放过”的原则追究事故责任者。10.Strengthen the lead to the volunteer fire brigade,cooperate with the hotel to conduct fire prevention training to the staff,take part in the firefighting drill in hotel.加强对本部门义务消防队的领导，配合酒店对员工进行消防知识宣传教育和培训，积极参加酒店组织的消防演练活动。11.Take the advice from the se17、curity department and accept their monitor,assist hotel security department to solve the rule-break cases.自觉接受保安部的指导和监督，协助酒店保安部处理违章行为。12.Manage the fire prevention equipments and facilities in the departmental area,and conduct inspection and maintenance regularly.If there are any problems,inform sec18、urity department to solve,in order to ensure all the equipments are complete and efficient.负责管理本部门所在区域内的消防设施和器材,并经常组织检查、保养，发现问题及时通知保安部处理，以确保消防设施和器材完整、有效。13.Remove the obstacles to keep the evacuation route and exit free.清理相关杂物，保障疏散通道、安全出口畅通。14.When deparment manager is on business trip or vacation,a19、ssistant manager will automatically be the deputy fire prevetion responsible personal.本部门经理出差或休假期间，副经理自动接任部门防火负责人。Policy Number 序号序号:SEC/PP/052 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程20、序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Duty of Fire Prevention Responsible Personal L3 三级防火责任人职责三级防火责任人职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 组织人员及时解决处理火险事故，迅速扑救初起火灾，并报告消防中心。7.Cooperate with the fire prevention center,and keep contact.21、积极配合消防中心的工作，并保持不断的联系。8.When there is a fire,assist the professional firefighting group and PSB firefighting team,evacuate the guests.遇到火灾情况，协助专业消防队及公安消防队，引导客人疏散。Policy Number 序号序号:SEC/PP/037 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Po22、licy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Assign Surveillance Task and Check Surveillance Record Procedure 关 于 下 达 监 控 任 务 和 查 询 监 控 资 料 的 程 序关 于 下 达 监 控 任 务 和 查 询 监 控 资 料 的 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 23、各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy aims to set the standard procedures to assign surveillance task and/or check the surveillance record.本政策旨在设定标准的下达监控任务和查询监控资料的程序。Procedure 程序：程序：一 、Procedures to assign surveillance task:关于下达监控任务的程序:1 .Persons authorized to directly assign surveillan24、ce task are including:hotel senior management,duty manager,security manager,lobby duty manager and CCTV supervisor.(duty supervisor)可 以 直 接 向 监 控 中 心 下 达 监 控 任 务 的 人 员 有 ：酒 店 高 级 行 政 管 理 人 员 、值 班 经 理 、保 安 部 经 理 、大 堂 副 理 和 监 控 中 心 主 管 （值 班 主 管 ）。2 .Others are not authorized to assign surveillance tas25、k directly.If it is necessary for work to surveillant,first contact with the security manager,and the security manager will inform the CCTV room directly.Otherwise CCTV staff will not accept any surveillance task from others.其 他 工 作 人 员 不 能 向 监 控 中 心 直 接 下 达 监 控 任 务 。如 因 工 作 需 要 ，必 须 进 行 监 控 ，须 联 系 26、保 安 部 经 理 ，然 后 由 保 安 部 经 理 直 接 向 监 控 中 心 下 达 监 控 任 务 。否 则 ，监 控 中 心 将 不 接 受 其 他 工 作 人 员 所 要 求 的 监 控 任 务 。3 .All the notified surveillance tasks should under the surveillant range.Surveillancts will conduct surveillance according to the situation.凡 通 知 的 监 控 任 务 ，须 在 监 控 工 作 范 围 之 内 。监 控 员 将 根 据 情 况 做27、 好 相 关 的 监 控 工 作 。4 .When surveillants find some unusual happenings according to the notified surveillance tasks,inform the related person in time.If there is no need to continue the surveillance,please inform CCTV room to dismiss the surveillance task.凡 通 知 的 监 控 任 务 ，监 控 员 发 现 情 况 将 及 时 向 有 关 人 员 28、进 行 汇 报 。如 不 需 要 继 续 监 控 ，请 及 时 通 知 监 控 中 心 解 除 监 控 任 务 。二 、Procedures of inquire the surveillant materials:关 于 查 询 监 控 资 料 的 程 序 :1 .The following member can inquire the CCTV materials:hotel senior management,duty manager,security manager,assistant lobby manager.Policy Number 序号序号:SEC/PP/037 Crowne29、 Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Assign Surveillance Task and Check Surveillance Record Procedure 关 于 下 达 监 控 任 务 和 30、查 询 监 控 资 料 的 程 序关 于 下 达 监 控 任 务 和 查 询 监 控 资 料 的 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 以 下 人 员 可 以 直 接 到 监 控 中 心 查 询 资 料 ：酒 店 高 级 行 政 管 理 人 员 、值 班 经 理 、保 安 部 经 理 、大 堂 副 理 。2 .Others are not authorized to inquire the CCTV materials directly.If it is necessary fo31、r work to check the surveillance information,first contact with the security manager,and the security manager will inform the CCTV room directly.Whats more,except special situation or the proval from the security manager,all the surveillant information are not allowed to bring out of the CCTV room.不32、 允 许 其 他 工 作 人 员 到 监 控 中 心 直 接 要 求 查 询 监 控 资 料 。如 因 工 作 需 要 必 须 查 询 的 ，须 联 系 保 安 部 经 理 ，然 后 由 保 安 部 经 理 通 知 监 控 员 ，方 可 提 供 所 需 查 询 的 监 控 资 料 。并 且 ，非 特 殊 情 况 和 未 经 保 安 部 经 理 同 意 ，监 控 中 心 所 提 供 的 资 料 ，不 允 许 带 走 。3.Only the following members are authorized to enter the CCTV room on normal situation:hot33、el senior management,duty manager,security manager,assistant lobby manager,and supervisor.Others are not allowed to enter and visitor CCTV room by any reason or with any excuse.If it is necessary for the work,ask for the permission from the security manager.Otherwise,the surveillants have the right 34、to refuse any entery.日 常 工 作 中 允 许 进 入 监 控 室 的 人 员 有 ：酒 店 高 级 行 政 管 理 人 员 、值 班 经 理 、保 安 部 经 理 、大 堂 副 理 及 主 管 。其 他 人 员 不 得 以 任 何 理 由 和 形 式 进 入 监 控 室 观 看 ，或 询 问 及 了 解 情 况 。如 因 工 作 需 要 ，必 须 经 保 安 部 经 理 同 意 后 ，方 可 进 入 。否 则 ，监 控 员 有 权 拒 绝 其 入 内 。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Chan35、gsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executiv36、e 各部门总监及部门经理 Page 1 of 15 OBJECTIVE:政策的目的政策的目的:The purpose of this policy is to govern the vital practice of fire training and fire drills in our hotels.This policy regulates the bi-monthly practice of fire drills as well as the corresponding fire training of staff.It also includes additional pertin37、ent information regarding drill documenting and reporting.此政策的目的是管理我们酒店消防培训和消防演习的重要实践。此政策规定了每两个月进行的消防演习和相应的员工消防培训。它还包括附加的演习文件和报告的相关信息。PROCEDURE(S)程序程序:Here we define training through two integral components:在这里我们通过两个有机的组成部分来定义培训：(1)“Classroom”training where the hotel staff is trained on issues like 38、alarm activation,exiting procedures,extinguisher operation,etc.“教室”培训酒店员工，启动报警，撤离程序，灭火器操作等的地点(2)“Field”training or fire practice commonly referred to as fire drill.“领域”根据消防演习的培训或常规的灭火演练 1.0 FIRE TRAINING(NON-DRILL)消防培训（非演习）消防培训（非演习）1.1 The General Manager is responsible to provide for the training o39、f employees in fire safety and for conducting regular fire drills so that such training will be kept current.总经理负责提供员工的消防安全培训并进行定期的消防演习，这样方可保持培训的时效性。1.2 All employees must be trained in the proper method for activating the fire alarm,in the use of fire extinguishers and proper exiting and outside-of40、-building-congregating procedures.要用适当的方式培训员工启动火警报警，使用灭火器和适用的撤退及建筑外集合的程序。1.3 Each new employee is required to observe a practice alarm,receive extinguisher training and if possible,extinguisher training should include the actual extinguishing of fire.要求每位新员工观摩一次报警实践，接受灭火器培训，如可能灭火器培训要包括实际的灭火操作。Policy41、 Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制42、制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 15 1.4 Telephone operators must be thoroughly familiar with their duties.They shall receive practice in their emergency duties in conjunction with regular fire drills.电话总机员要完全熟悉他们的职责。他们要练习他们在紧急状况下的职责，连同定期的消防演习。1.5 Management43、 should endeavor to certify staff through local government programs(often known as Fire Brigades)where possible.有可能的话，管理层要尽力依照当地政府程序（常常是消防队的）来验证员工。2.0 FIRE DRILLS 消防演习消防演习 2.1 A staff emergency drill must be conducted once every 2 months.To prevent undue concern on the part of guests,a room-drop let44、ter should be sent in advance and notices should be posted in the elevators and stairways to inform guests that a drill will be held that day.The local Fire Department must be contacted and told exactly what time the drill will be conducted.This call is to prevent them needlessly responding to the a45、larm.Usually,when invited,the Fire Department will send a representative to observe the drill.The presence of the Fire Department representative adds importance to the exercise,and his/her comments may be useful.员工应急演习需每每 2 个月进行个月进行 1 次次。为避免客人方面的过度紧张，要事先递送客信，在电梯和楼梯内放置告示通知客人当天有演习。要联系当地的消防部门并告知进行演习的准确46、时间。这可防止他们对报警产生不必要的回应。通常，收到邀请，消防部门会派代表观摩演习。消防部门代表的出席增加了活动的重要性，他/她的评论会很有用。2.2 Set a pre-arranged time known only to the General Manager,the Fire Department observer,and the Hotel Emergency Director(see appendix I).At that time,the General Manager shall proceed to an unannounced area of the hotel and g47、ive the first employee encountered a practice problem,e.g.,This is a drill,do whatever you would in the event there was a fire in Room 115.设定一个事先安排好的时间，仅总经理，消防部门监督员，酒店应急组长知晓（请见附录 1）。在那时，总经理将进入一个酒店未经宣布的区域并给遇到的第一个员工提个实际的问题，如：“这是演习，115 客房起火，在这种情况下，做你要做的事情。”Policy Number 序号序号:SEC/PP/026 Crowne Plaza Cit48、y Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&H49、otel Executive 各部门总监及部门经理 Page 3 of 15 2.3 The General Manager must note the time required for the Hotel Emergency Organization(see appendix I),and all other employees to respond.Mistakes should also be observed and noted.After the drill has been completed,the Hotel Emergency Director shall publish 50、a report and critique so that improvements can be made in future drills(See Fire Drill Report in appendix II).总经理需记录要求的酒店应急组织时间（请见附录 1），和所有其他要做出反应的员工。要观察错误并做好记录。演习完成后，酒店应急组长要公布一份报告和评论，这样未来的演习会有所改进（请见附录 2的消防演习报告）。2.4 Local fire departments are usually quite willing to help plan fire drills,give advic51、e on equipment,and help with training.Management should seek this service where available.通常当地的消防部门会非常愿意帮助计划消防演习，给予设备方面的意见并帮助进行培训。管理层渴望此类有效的服务。2.5 Hotel Emergency Fire Training and Drills must include practice in the use of alternate exiting routes.These routes are the ones required to detour to in 52、case fire locations prevents through-access.The Hotel Emergency Organization should be prevented in each drill from using certain routes to simulate these routes having been cut off by fire.酒店应急消防培训和演习要包括使用可替换的退场路线。这些路线要避开火灾发生的地点，防止穿过或进入。酒店应急组织要避免每次演习均使用某个特定的路线，要模拟这些路线被火切断。2.6 The Hotel Emergency Or53、ganization must assign trained staff to be posted at each fire exit to assure that as employees and guests exit the buildings,they are directed away from the buildings and into secure assembly areas associated with each exit.The purposes of this are:to not impede exiting flows near the exits,to cong54、regate the evacuated persons in a safe area,and to facilitate the arrival and departure of emergency vehicles to the hotel.This procedure shall be a matter of“classroom”training and fire drill practice.酒店应急组织要安排受过培训的员工在每个消防出口的位置，确保指导员工和客人撤离建筑，并进入与各出口相连的安全集中地区。这样做的目的是不会引起出口附近的人流堵塞，将疏散人群集中在安全区域并协助抵达或离55、开酒店的应急车辆。这一程序是“教室”培训和消防演习实践的结果。2.7 The Hotel Emergency Organization must be given instruction in First Aid,including the treatment of burns,the handling of non-ambulatory persons,CPR(Cardiopulmonary Resuscitation),and in mouth-to-mouth and manual resuscitation.酒店应急组织要进行急救指导，包括烧伤的治疗，处理无法走动的人，心肺复苏和口对口56、的人工呼吸。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火57、火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 4 of 15 2.8 Department heads,supervisors,engineers,security officers and members of the Hotel Emergency Organization and the Safety and Security Committee should be well acquainted with all security and emergency equi58、pment so that they can properly supervise its maintenance and testing.部门经理，督导，工程师，安保主管和酒店应急组织的成员和安全治安委员会成员要彻底认识所有安全和应急设备，只有这样他们才能很好监督其维护保养和测试。Extinguishers,fire doors,exit ways,hose racks,the alarm system,emergency equipment and fire standpipe water pressure must be checked at least monthly.The Hote59、l Emergency Director should maintain a checklist covering all these items(see appendix III attached).灭火器，防火门，出口路线，消防软管架，报警系统，应急设备和消防立管水压至少每月要检查一次。酒店应急组长要持一份含所有项目的检查清单（请见附录3）。Exit ways must be kept clear at all times,and doors and fire doors must be properly maintained.出口路线要始终保持畅通，要保养好门和防火门。Fusible l60、inks and sprinkler heads must be kept clean and free of paint.熔丝连接和喷淋头要保持清洁，无油漆。Alarm boxes and smoke/heat detectors in the hotel must be tested weekly by the Hotel Emergency Director.So as not to upset guests concerning such testing,we should send room-drop letters and place signs in the elevators.61、Be especially sure that if your alarm transmits a signal to the fire department headquarters,which is the case in many cities,the fire department is notified of the date and time of the drill and/test.Whenever an alarm or smoke/heat detector is found defective,it must be repaired immediately.酒店应急组织要62、每周测试酒店的报警盒和烟雾/温度探测器。为了不使客人担心此类测试，我们要在客房放置客信并在电梯内放置标牌。特别要确定的是如果你的报警会将信号传给消防总部（在许多城市都是这样的），就要通知消防部门演习/测试的日期和时间。一旦发现一个警铃或烟雾一旦发现一个警铃或烟雾/温度探测器有损，温度探测器有损，必须必须立即修理。立即修理。2.9 Fire Prevention and Safety in banquet&conference facilities(see appendix IV for additional information on this subject)防火和宴会会议设施的安全（请见63、附录 4，就此主题的附加信息）。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire 64、Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 10 of 15 APPENDIX II 附录附录 2 FIRE DRILL REPORT 消防演习报告消防演习报告 FIRE DRILL NUMBER 消防演习号 DATE 日期 DATE OF LAST DRILL 上次演习的日期 HOTEL 酒店 LOCATION地点 TYPE OF ALARM 报警类型 ALARM GIVEN BY 收到报警的方式 TIME OF HEO ARRIVAL AT SCEN65、E OF ALARM 酒店应急组织抵达报警现场的时间 SEQUENCE OF EVENTS 事件发生的顺序 COMMENTS 备注 1.Preparations:准备：2.Functioning of alarm system,fire doors,paging,elevators,HVAC smoke control 报警系统运作，消防门，群呼，电梯，空调暖通烟雾 控制 3.Extent of drill,pre-signal alarm,general alarm,evacuation 演习范围，报警前信号，全面报警，疏散 4.a)Who arrived?抵达人员？b)Where?抵达地点66、？c)How?如何抵达？5.Fire extinguishing equipment used and/or carried 使用并/或携带的灭火设备 6.Action by:采取的行动 Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人67、制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 11 of 15 a)Hotel Emergency Officer 酒店应急人员 b)Municipal fire brigade 市府消防队 c)Telephone operator 电话总机接线员 d)Each department 各部门 FIRE 68、DRILL REPORT(Continued)消防演习报告（续）消防演习报告（续）SEQUENCE OF EVENTS 事件发生的顺序 COMMENTS 备注 7.Functioning of fire protection equipment 运作防火设备 8.Guest reaction 客人的反应 9.General comments:总体评论：Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Superced69、es No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 14 of 15 APPENDIX IV BANQUET/CONFERENCE FACILI70、TIES FIRE PREVENTION 附录附录 4 宴会宴会/会议设施的防火会议设施的防火 SECURITY AND FIRE PREVENTION 安全和防火安全和防火 Exhibition areas must be secured and locked when exhibitors and viewers are not present,要保持会展区域安全并在会展商和参观者不在时锁上此区域。Hotel can consider,a hold harmless agreement or a certificate of insurance from the exhibitor par71、ticularly where valuables are involved.Additional security can be obtained and paid for by the client.如涉及贵重物品，酒店可考虑保留会展商的无损害协议或保险证书。获得额外的保安并由客户支付款项 Any decorations,banner,posters etc.must be hung and secured properly so as not to cause damage to walls or beams and so as not to present a hazard for g72、uests or employees.如何需悬挂的装饰品，横幅，海报等要固定好，不得损坏墙面或横梁也不得造成对客人或员工的危害。All decoration materials must be flame retardant,minor decoration materials must not be located near any possible ignition source.所有装饰材料要是阻燃的，小的装饰材料不得安置在任何可能有火源的附近。Highly flammable materials and materials releasing toxic gas are not per73、mitted.不允许使用高度易燃的材料和释放有毒气体的材料。The layout and location of stand,booths,projectors,screens,stages etc.must not impede on exits and exit routes,fire alarm boxes,extinguishers,switch boards etc.架子，摊位，投影仪，银幕，舞台等的布局和位置不得妨碍到出口和撤离路线，火警报警盒，灭火器，配电盘等。Use of any open fire or smoke needs prior written permission74、 of the hotel and can require the presence of a fire watch.使用任何动火或需要烟雾之前要得到酒店的书面许可并要求有现场消防监督。Gas and charcoal cooking in public areas are not permitted.不允许在公共区域燃烧煤气和木炭。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号75、废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 火火 灾灾 处处 理理 制制 度度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 15 of 15 Fireworks within function rooms are not permit76、ted.不得在宴会厅内燃放烟火。All function rooms not in use must always be locked and prior to occupation all exits must be opened.所有不使用的宴会厅要保持上锁并在使用前开启所有的出口。The General Manager/Hotel Emergency Director has the final authority to approve or demand modifications to any installations deemed potentially dangerous.总经77、理/酒店应急组长针对任何认为有潜在隐患装置的批准或要求修改有决定性的权利。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure 78、of Dealing with Suspects 可 疑 人 员 的 处 理 程 序可 疑 人 员 的 处 理 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Be alert with any suspects,ensure the safety in the hotel.时刻警惕可疑人员，确保酒店安全。Procedure 程序：程序：1、Walk towards the suspect and show your security status,ask 79、if there is any thing you could do for him/her.走近该人员并表明保安人员身份，询问是否需要帮助；2、Ask if the person is a check-in guest politely;if the answer is positive,ask for his/her name,room number and at the same time check his/her room card;if the person says he/she is a visitor,ask the visited persons name and room80、 number.待人有礼，询问该人员是否是酒店的住宿客人；如该人员声称是酒店客人，询问其姓名、房号，同时查看他的房卡，如该人员声称是来访客人，询问被访客人和房间号码；3、Double check with Front Desk by interphone or telephone line;用对讲机或电话与前台核实；4、After getting the approval,show the way to the person.Bring the one who is not knowing the visited persons room number to the duty managers81、 office or security office;当前台确认姓名和房间号时，放行该名人员，应将不清楚被访人房间号的人员带至大堂经理办公室或保安部办公室；5、If the person could not give a reasonable reason about why he/she is in the hotel,or if FO ensure he/she does not check-in,we could regard the person as break-in person and persuade him/her away.If the person refuses to 82、leave or even makes trouble,inform duty manager or general manager.And deal with the person following the procedures of dealing with break-ins;若该人员不能解释其在酒店的原因，或前台确认其未曾登记，则可视该名人员为非法闯入者，应要求其离开酒店。若该人员拒绝或滋生事端，应通知值班经理或总经理并按酒店处理非法闯入者的程序处理；6、When escorting the person out,do not go in front but follow.护送该人员83、离开酒店时，应在其后跟随，不要在其前方带路。Policy Number 序号序号:SEC/PP/045 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with84、 Suspect Explosive 可 疑 爆 炸 物 品 处 理 制 度可 疑 爆 炸 物 品 处 理 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Detect and remove the explosive as early as possible,to ensure the safe and secure in the hotel.尽早发现并排除爆炸物，确保酒店安全。Procedure 程序：程序：I、Procedures of calling85、 alarm 报警程序报警程序 1、Inform the hotel operator immediately,report clear the time,location and type of the explosive;at the same time tell your own name and personal information.Dont touch the explosive,instead try to protect the place untouched and control the spot.迅速用电话通知酒店总机，讲明发现爆炸或爆炸物的时间、地点和情况，同时将自己86、的姓名和身份讲清；不要轻易触动爆炸物；尽可能保护、控制现场；2、After getting the report,operator attendance should log down the reportors name,department,time,address and the information of the explosive.And inform the following persons to the spot:总机值班员接到报警后，详细记录报警人的姓名、部门、时间、地点和发现爆炸或爆炸物品的情况；并立即呼叫下列人员到现场：(1)Security Manager,Engin87、eering Manager,Lobby Duty Manager;保安部经理、工程部经理、大堂经理；(2)General Manager,Resident Manager,duty manager;总经理、驻店经理、值班经理；(3)Related departmental Director/manager,medical team and drivers;发生爆炸部门的总监、经理、医务室、司机班有关人员；Inform clearly the situation,time and location.呼叫时要简明扼要地将发生的情况、时间、地点讲清。II、Responsibility of sta88、ff at the spot 部门人员到场后的职责部门人员到场后的职责 Security Department 保安部：1 Arrange the security force,circle the explosive secure area,control the spot.Close the fireproof door according to the situation in the guests room floor;立即组织警力，划定以爆炸或爆炸物为中心的警戒线，控制现场，楼层客房区可关闭防火门；2 Report to the PSB;同时报告上级公安部门；3 After arri89、val of PSB,follow the instruction of them,coordinate them with the work;Policy Number 序号序号:SEC/PP/045 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Appro90、ved By 批准人批准人:Jim Burton Procedure of Dealing with Suspect Explosive 可 疑 爆 炸 物 品 处 理 制 度可 疑 爆 炸 物 品 处 理 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 公安人员到场后，听从公安人员指挥，配合公安人员做好工作；4 Keep the related management informed about the latest news.随时将现场情况报告酒店有关领导；Policy Number 91、序号序号:SEC/PP/022 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Sprinkle System Management and Maintenance Policy 自 动 喷 水 灭 火92、 系 统 的 管 理 和 保 养 制 度自 动 喷 水 灭 火 系 统 的 管 理 和 保 养 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy aims to standardize the maintenance of sprinkle system.So that to ensure that the sprinkle system works properly at anytime.本政策旨在规范喷水灭火器的保养和管理，从而确保93、自动喷水灭火系统能时刻保持正常工作。Procedure 程序：程序：1.Check if the water mark in the high position storage is full or not every day.If there is leakage or lack of pressure,try to repair at once.自动喷水系统的高位水箱水位是否注满，如有发现漏水、欠压应极积采取补压抢修工作，每日进行检查一次。2.Valves connected with the high position water storage and firefighting tub94、e should be kept open.Ensure the valves are active and no leakage.Maintain the system with oil every three months.高位水箱通向消防管网的阀门应保持全开，保证阀门灵活好用无漏水现象。每三个月进行一次注油检修工作。3.Keep the valves of in and out tube of sewage pump always open.稳压泵水管进、出口端的阀门必须保持全开。4.Keep the front valve of alarm valve,the pressure val95、ve and the water power alarm front valve open.And ensure they can start properly.报警阀前端阀门、压力开关及水力警铃前端阀门应保持全开，并能保证正常启用。5.Check if the pressure indicator in the alarm valve and in the sewage pump work well,make sure the pressure indicator is in good condition.If the pressure is too more or too less,fin96、d out the reason,and figure out the solution to decrease or increase.报警阀上的压力表和稳压泵上的压力表是否正常，保证水压在正常使用中，如压力不够或过压应查明原因，必须及时采取降压或补压。6.The drain-valve of the alarm valve and testing valve should be kept closed,and in good condition,no dusty or leakage.报警阀的排水阀和试验阀应保持关闭状况，并保持阀门灵活好用，无生锈漏水现象。7.The water-in v97、alve of sprinkle net tube should be kept open,while the out valve closed.喷淋管网的进水阀应保持常开，而排水阀必须常闭，并且保持阀门灵活好用。Policy Number 序号序号:SEC/PP/022 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Pr98、epared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Sprinkle System Management and Maintenance Policy 自 动 喷 水 灭 火 系 统 的 管 理 和 保 养 制 度自 动 喷 水 灭 火 系 统 的 管 理 和 保 养 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 8.The sewage starting system should in auto-control si99、tuation,and it should be sensible and in good condition.稳压泵启动系统应保证处于自动控制状态，而且灵敏、完好。9.The total water storage in the hotel should be plenty enough,keep free connection with the governmental water supply system.If the water mark in the storage is not enough,refill in time.酒店总贮水池的水量必须保证充足，与市政供水系统保持畅通。如100、水位不足应及时采取补充措施。10.Check if the sprinkles and its tubes are hanged or wrapped with any thing,or even moved away.检查喷淋头及管道上有无被人垂吊物品及被其它东西包住或移动。11.Check if there is any barrier or some tall stuff to break the sprinkle.If any remove in time.检查喷淋头附近有无障碍物及能碰撞的高架物件，发现后应及时清理。12.Check if the heat detector of t101、he sprinkle is painted or dusty.Conduct the maintenance every year.检查喷淋头感温件上是否涂有涂料及落有灰尘，要求每年进行一次维护检查工作。Remarks备注备注:The operation,management and maintenance schedule or valid time is up to the actually usage situation.Record the maintenance or repair details to the log book.Inform the fire prevention102、 to stand by while the engineering is repairing.自动喷淋系统的运行、管理和保养制度的时间、期限应根据本系统的使用情况来决定，并要求在保养检修时做 好记录。工程部进行维修时必须通知消防中心做好安全防范措施。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 103、保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with Suicide 自 杀 企 图 的 处 理 程 序自 杀 企 图 的 处 理 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Try the best to prevent depressed person committing suicide.To 104、rescue the persons life is the first priority.尽全力阻止企图自杀的客人，挽救生命是首要选择。Procedure 程序：程序：1、After getting the information report to superior immediately and run to the place with medical team and PSB 接到通知后立即请示上级，召集医疗援助及当地执法机构，立即前往该地点；2、If the guest intends to use gun or other weapons to commit suicide an105、d with clear sense,be very careful when persuading.若客人企图以手枪或其他致命武器自杀并且仍然清醒，进行劝阻时一定要非常小心谨慎；3、Dont move any things which could be the evidence except it is necessary such as in the situation of rescuing or ensuring safety.不要弄乱任何可能成为证据的物件，除非有提供援助或确保安全的必要；4、If you know how to do first aid,do it.如你懂急救则实施106、急救；5、Watch the person until assisting group coming.Never leave the person alone,because he/she might commit suicide again.守住此人直至后援赶到，任何时候都不要让此人落单，他们可能再次次图自杀；6、Ensure the safety of the place.Avoid the situation that the audience disturb or block the way for the first aid team.保证该地方的安全，不要让我围观者干扰或者阻碍急救107、人员到出事地点；7、If the management ask you to make a list of the guest belongings,do it with witness around to ensure you list all the things completely,and sign the list with date.如管理人员要求你列出该客人的财物清单，则要列出一张详细清单确保有目击者在场证明你列出的清单，并在清单上签名和日期；8、All the articles should be kept properly.Anyone who wants to bring 108、away must get the approval from management and leave a stuff receipt.Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved109、 By 批准人批准人:Jim Burton Procedure of Dealing with Suicide 自 杀 企 图 的 处 理 程 序自 杀 企 图 的 处 理 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 当地有关机构带走任何物件都得请示上级同意后获得收条方可；9、When authorized person come to get the article,we should get the stuff receipt as well.经管理层授权的客人来领该人的财产时，应110、从此人获得收条；10、Keep the guest personal things in the safety box.将客人的私人财物保存于保险箱中。Policy Number 序号序号:SEC/PP/054 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang A111、pproved By 批准人批准人:Jim Burton Fire Prevention Committee Duty 防火安全委员会职责防火安全委员会职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy aims to describe the duty of fire prevention committee.本政策旨在明确防火安全委员会的职责。Procedure 程序：程序：1.Propagandize and implement na112、tional rules and laws.Monitor the fire prevention and explosion prevention procedure.宣传和贯彻落实国家的各种法律、法规，做好防火、防爆安全工作。2.Be responsible to make the fire prevention policy,and supervise it is conducted.负责制订酒店的各种消防规章制度，监督落实执行情况。3.Supervise the fire prevention activities in each department in the hotel.负责对113、全酒店各部门的防火安全工作进行监督管理。4.Arrange,inspect and summarize the fire prevention activities.Report regularly to the PSB about the fire prevention activities in the hotel.负责布置、检查、总结消防安全工作，定期向公安机关监督机构报告消防工作情况。5.Exam the hotel newly built,expanding and rebuilt.Report to the police for application.负责对酒店新建、扩建、改造工114、程的审核和向消防公安机关的报建工作。6.Monitor and supervise the fire prevention during the engineering construction in hotel.Monitor all construction company to follow the fire and explosion prevention procedures during the work.负责对酒店各种工程的消防安全工作进行监督管理，督促各施工单位做好防火、防爆等消防安全工作。7.Investigate and solve the firefighting rul115、ebreak and lawbreak cases,and general fire cases.负责调查、处理违反有关消防规定的违规、违章行为和一般火灾事故。8.Organize general hotel fire prevention inspection regularly,try to find out the potential fire disaster and give the suggestion according.And ensure the department concerned to improve the situation.定期组织开展对全酒店的消防安全大检查，116、认真查找火灾隐患，及时提出隐患整改方案，并督促相关部门开展整改工作。Policy Number 序号序号:SEC/PP/054 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Preventi117、on Committee Duty 防火安全委员会职责防火安全委员会职责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 9.Make and supervise to implement hotel firefighting and emergency evacuation procedures,and conduct the drill regularly.负责酒店消防应急灭火、抢救疏散预案的制订与组织实施，并且定期组织开展演练工作。10.Hold a monthly fire prevent118、ion summarizing meeting.Assign next month working task and emphasize the key points.Coordinate to deal with the problem existing in the fire prevention actions.每月进行一次防火安全总结工作会议。布置下月的工作任务和重点，协调处理消防工作中存在的相关问题。Policy Number 序号序号:SEC/PP/043 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Da119、te 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with Cases 事 件 处 理 程 序事 件 处 理 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标120、：目标：This policy clarifies the procedures of dealing with cases in the hotel.本政策旨在阐明在处理酒店事件时的一般程序。Procedure 程序：程序：1 .General Cases:一 般 事 件:1 .1 .For general case,staff could solve according to the procedures related.If the case is too tough to deal with,inform the duty supervisor to solve.就 一 般 事 件 的121、 处 理 ，员 工 可 根 据 有 关 规 定 进 行 ，若 遇 有 解 决 困 难 情 况 ，可 即 时 向 当 班 主 管 汇 报 ，由 当 班 主 管 视 情 处 理 。2 .Special cases:特 殊 事 件:2 .1 .When encountering sudden happenings,all the staff should obey the arrangement from the General Hotel Manager or leaders related without any condition.遇 有 突 发 事 件 的 发 生 ，所 有 员 工 必 须 122、无 条 件 服 从 总 经 理 或 有 关 领 导 的 指 挥 调 遣 。2.2.When encountering sudden happening,all security staff should obey the arrangement from security manager without any condition.遇 有 突 发 事 件 发 生 ，所 有 保 安 员 必 须 无 条 件 服 从 保 安 部 经 理 的 指 挥 和 调 遣 。2 .3 .Staff in the hotel should report to the security department(ext123、ension number:11138)as soon as he/she find any suspect or criminal cases or persons.本 酒 店 员 工 一 旦 发 现 可 疑 情 况 、各 类 违 法 犯 罪 分 子 及 活 动 ，有 责 任 立 即 报 告 保 安 部（内 线 电 话11138）。2 .4 .If theft,robbery,murder or other crime happens in the hotel,inform the security department and PSB,at the same time protect th124、e spot,do not let any unconcerned persons into the secure area.本酒店发生偷窃、抢劫、凶杀或其它突发事件后，应在报告保安部和公安机关的同时，及时保护好现场，除紧急抢救外，无关人员不得进入现场。2 .5 .When the PSB security members are investigating the case,others should coordinate and provide informations.Policy Number 序号序号:SEC/PP/043 Crowne Plaza City Center Chang125、sha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with Cases 事 件 处 理 程 序事 件 处 理 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部126、门总监及部门经理 Page 2 of 2 当公安、保安人员进行安全检查和处理案件时，有关员工应积极配合，如实提供情况。2 .6 .When there is a fire,the staff in the place should call the fire prevention center(extension number:6119)and try to take action to extinguish the fire.After the fire is extinguished,protect the spot until the PSB fire prevention depart127、ment finishes investigation.当 发 生 火 警 火 灾 时 ，就 近 的 员 工 除 应 立 即 报 告 消 防 中 心（内 线 电 话1 1 9），应 马 上 采 取 有 关 措 施 先 行 扑 救 火 灾 ，扑 救 完 毕 应 保 护 好 现 场 ，待 公 安 消 防 部 门 检 查 后 方 可 清 理 现 场 。Policy Number 序号序号:SEC/PP/035 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes 128、No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Night Club Fire Prevention Policy 夜 总 会 防 火 制 度夜 总 会 防 火 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Night club is a place o129、f high pax.If there is a fire,it could be easily turned into panic,and make big casualties and property lost.According to the situation in the night club,we figure out the Night Club Fire Prevention Policy.夜 总 会 是 一 个 人 员 集 中 的 活 动 场 所 ，一 旦 发 生 火 灾 ，容 易 造 成 混 乱 、拥 挤 酿 成 重 大 伤 亡 事 故 和 财 产 损 失 ，针 对 夜 130、总 会 的 实 际 情 况 ，特 制 定 防 火 制 度 。Procedure 程序：程序：1.There is an assigned place for smoking area.No smoke out of it.设置专门的吸烟室，在吸烟室以外的区域严禁吸烟。2.If there is a need to use some easy burning or explosive thing on the stage,get the permission from the hotel,and be under the supervisor of special assigned person131、.舞 台 上 演 出 时 使 用 易 燃 易 爆 物 作 烟 火 效 果 ，必 须 经 酒 店 批 准 ，并 要 有 专 人 负 责 安 全 监 督 。3.The corridor and exit should always be kept free,no obstacles on the way.安 全 走 道 和 太 平 门 应 时 刻 保 持 畅 通 ，禁 止 堆 放 杂 物 。4.Electrical equipment should be inspected often,and the insulation condition should be checked more than132、 once a year.If there are potential fire or shortcut,report and repair immediately.电 器 设 备 要 经 常 检 查 ，每 年 需 进 行 一 次 以 上 的 绝 缘 检 测 ，发 现 有 可 能 引 起 打 火 、短 路 等 不 良 情 况 时 ，必 须 立 即 维 修 更 换 。5.It is not allowed to use unqualified fuse or other protection equipment.All the electrical equipments or wires are133、 not allowed to overwork.严 禁 使 用 不 合 格 的 保 险 丝 和 保 险 装 置 ，电 器 设 备 和 电 器 线 路 不 准 超 负 荷 运 行 。6.The heat part of the light and bulb could not be near to burning things.The mobile light should be wrapped with rubber cover.The plug and socket should be in good safety condition.配 光 和 照 明 等 灯 具 表 面 高 温 部 位134、 不 准 靠 近 可 燃 物 ，移 动 式 的 灯 具 应 采 用 橡 胶 套 电 缆 ，插 头 和 插 座 应 保 持 接 触 绝 缘 良 好 。7.It is not allowed to bring any easy burning or explosion things into the night club.If you find out some,keep them properly.严 禁 将 易 燃 易 爆 物 品 带 进 夜 总 会 ，如 发 现 应 妥 善 处 理 。Policy Number 序号序号:SEC/PP/035 Crowne Plaza City Center135、 Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Night Club Fire Prevention Policy 夜 总 会 防 火 制 度夜 总 会 防 火 制 度 Distribute to 发放发放:All Dept.Heads&Hotel 136、Executive 各部门总监及部门经理 Page 2 of 2 8 .It is not allowed to use the lead center insulation wire.Ensure three ways power balance,not overload.Control the usage of power under the rating current range.严 禁 在 舞 台 上 使 用 铝 心 绝 缘 导 线 ，做 到 三 相 平 衡 用 电 ，不 得 超 过 负 载 ，必 须 将 用 电 量 控 制 在 额 定 电 流 范 围 内 。9 .Any extra137、 electrical equipment for special usage should get the proof from the security and engineering department before use.各 部 位 需 临 时 增 加 电 器 设 备 ，须 经 保 安 部 和 工 程 部 核 准 后 方 可 使 用 。1 0 .The full pax count is related to the room of the place,so that to ensure the safety.根 据 场 地 大 小 确 定 客 人 的 最 高 容 纳 限 额 ，以138、 确 保 安 全 。1 1 .It is not allowed to sleep in the club sofa or in the club lodge.严 禁 在 夜 总 会 散 座 和 包 厢 内 睡 觉。1 2 .Firefighting equipment should be placed in the obvious and easy reachable place,and assign someone to manage them,maintain them regularly.Keep them clean and in good condition.消 防 器 材 应 放139、 在 明 显 且 便 于 取 用 的 部 位 ，并 要 有 专 人 管 理 ，定 期 检 查 维 修 ，保 持 消 防 器 材 清 洁 完 好 。1 3 .When the dancing hall is open,there must be specific staff to watch out,so that to find out and solve the potential problems in time.After closing,leaders should inspect the place completely,especially to check if there ar140、e any cigarette ends left.Only after ensuring the safety,the leader could cut off the power,and off duty.Night shift security will patrol the dancing hall and lodge at least three times in the next 4 hours after closing.舞 厅 在 营 业 时 ，必 须 要 有 专 人 值 班 ，注 意 巡 视 以 便 及 时 发 现 和 处 理 事 故 隐 患 ，每 天 营 业 结 束 后 ，141、负 责 人 应 按 岗 位 负 责 制 分 工 ，进 行 全 面 检 查 ，特 别 要 注 意 有 无 遗 下 烟 头 等 火 种 ，确 认 安 全 后 ，切 断 电 源 方 可 下 班 。夜 班 保 安 员 在 营 业 结 束 后 四 小 时 内 对 舞 厅 和 包 厢 巡 查 不 少 于 三 次 。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Proc142、edure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Protecting the Homicide Place 命 案 现 场 的 保 护 命 案 现 场 的 保 护 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Protect the homicide place and assist the PSB to143、 investigate.Maintain the brand repute.保护现场，协助公安机关调查。维护公司品牌名声。Procedure 程序：程序：1、As soon as the homicide happening in the hotel,security should inform PSB and General Manager immediately,and design the entrance and exit route in the living place.Check if the parties(including the murderer)dead or not144、.酒店一旦发生命案，保安部应立即报告公安部门和总经理，同时应画出进、出现场的路线，查明当事人（包括凶犯）是否已经死亡。2、If the person is not dead yet,take action to rescue first.如人员尚未死亡，应立刻进行抢救。3、During the rescue,try the best not to destroy the evidence,and draw the gesture and exact location of the Casualty.抢救时，力求避免现场受到破坏，同时画出伤者躺下的姿势及位置。4、If the casualty 145、is seriously hurt but could still speak,try every chance to inquire the key information.如果受伤的人伤势很重，但尚能讲话，应利用一切时机，扼要询问一些关键的问题。5、Besides rescue the casualty,remember to keep watch as well,in order to avoid accident.对受伤者除急救外，还要注意监视，防止发生意外。6、If the security staff find out that the casualty has been dead146、(it should be announced by the medical staff whether a person dead or not),dont move the corpse or anything on the corpse.Let the footprint,the blood marks and other trace untouched.Go back along the way entering.保安部人员如果发现当事人已死亡（受伤人员是否死亡，应由医务人员确定），则不要移动尸体和动尸体上的物品，不要破坏现场的脚印、血迹和其它痕迹，按原先的路线退出现场。7、When 147、entering the place,mark the trace,articles by chalks or white powder.If theres no evidence,dont try to search around,in order to avoid the destroy caused by carelessness.进入现场时如发现痕迹、物品，可用粉笔或白灰画圈作记号，若未发现，则不必进入现场四处寻找，以免因自己的行动使现场常受到破坏。8、Circle the forbidden area,security staff is responsible to protect 148、the place and assist the PSB to investigate.划出现场保护区域，留保安部人员保护现场，配合公安人员调查案情。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Ap149、proved By 批准人批准人:Jim Burton Procedure of Dealing with Theft and cheating to the Guest 客 人 物 品 被 盗、被 骗 的 处 理 客 人 物 品 被 盗、被 骗 的 处 理 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Deal with theft and cheating efficiently and minimize property lost and inconveni150、ence to guest.有效处理物品被盗、被骗事件，最大限度降低财产损失及对客人造成的不便。Procedure 程序：程序：1、When the guest lost report is confirmed as theft or cheated,security manager should be in charge of the case personally.客人报失的事件被确认为被盗或被骗时，保安部经理要立刻亲自处理。2、First record down the course of the theft,the owners name,room number,nationality151、,home address.And write down the lost things name,quality,type,size,new or old and characters as well.首先，详细记录客人物品被盗的经过，失主的姓名、房号、国籍、地址，丢失财物的名称、数量，物品的型号、规格、新旧程度、特征等。3、If the thing is stolen in hotel,and there is obvious spot left,protect the place immediately.如果客人的物品是在酒店内被盗，并留有现场，则应立即保护现场。4、Security m152、anager report immediately the course to general staff and PSB.保安部经理把被盗被骗经过立即向总经理汇报，同时向公安机关报告。5、If the guest is Chinese,report to the PSB;if the guest is s foreigner,report to foreign affairs department.失主是国内客人，向公安机关派出所报告；失主是外国人，应向公安局外管处报告。6、Security department should assist the investigation with PS153、B.其次，保安部要组织调查，并配合公安机关立案侦破。7、If the lost article is got back after the guest departure,contact with the guest according to the address recorded in the log book,and send the article to guest by register mail,keep the return receipt.如在客人离店以后追回被盗的物品，则要按客人留下的地址迅速取得联系，用挂号把物品邮寄给客人，将挂号回执留存。8、If the guest lo154、st his/her passport,report to local travel agency.The travel agency will issue a lost approval.Then the guest will register the lost in PSB with the approval,and PSB will issue a register approval.With this one the guest could apply for a new one in the related embassy or consulate.如果客人被盗的是护照，则要报告当地155、旅行社，由旅行社开具报失证明，让失主持证明向当地公安Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing 156、with Theft and cheating to the Guest 客 人 物 品 被 盗、被 骗 的 处 理 客 人 物 品 被 盗、被 骗 的 处 理 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 部门报失，再由公安部门出具报失证明，然后由失主本人持报失证明到所在国驻我国使、领馆申办重领护照手续。9、After getting the new passport,the owner should apply for Visa again in the PSB.领到新的护照后，失主本人应再157、到当地公安局办理签证手续。10、If the guest lost Chinese passport,the guest should obtain approval from local travel agency,then get a new passport from local PSB or related authorized bureau.如丢失中国护照，则由当地旅行社开具证明到当地公安局（厅）或其授权的公安机关领取新护照，并办理签证手续。11、If guest lost the“Taiwanese Travel Certificate”,register to China Tra158、vel Agency or related immigration department.The certificate could be issued one more time only.客人的台湾同胞旅行证明如果丢失，可向中国旅行社或出入境管理部门报失，经核实后，可发给一次有效的出入境通行证。12、If the guest lost credit card,travel cheque or valuable account,inform related bank,and notify the concerned departments in hotel.客人信用卡、旅行支票等有价单据如果159、被盗，要及时同有关银行取得联系，并通知有关兑换点。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing w160、ith Guest Left Things 客 人 遗 留 物 品 的 处 理 客 人 遗 留 物 品 的 处 理 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Properly deal with the guest left things,ensure our service could reach the brand standard of IHG.正确适当地处理客人遗留物品，确保我们的服务达到洲际品牌标准。Procedure 程序：程序：1、Any sta161、ff who find guests thing should try to return it back to the guest.If the guest has already left hotel,raise it to departmental captain or supervisor,they will send it to housekeeping.任何员工在酒店内发现客人的遗留物品必须设法交还客人，如客人已离开或一时找不到失主，应立即上交本部门领班或主管，由领班或主管交客房中心造册集中管理。2、To the things which are valuable,try to c162、ontact with the owner as soon as possible,and ask for the solution of the thing.If sending the package to guest,normally the fee caused would be paid by guest.对客人遗留的较为贵重的物品，要尽快同客人取得联系，征求客人对所遗留物品的处理意见，并尽快将遗留物品归还给客人，所发生的费用一般由客人承担。3、Housekeeping should make a log book for the guest left things,record c163、learly the name,quality,type,size and model of the things.And also record down the place of found and person who found them.客房中心应对暂时无人认领的客人遗留物品登记造册，详细记录遗留物品的名称、数量、品种、规格、型号以及发现物品的地点、发现人等。4、Valuable stuff should be kept in the safety box or assign specific person to guard.Unclaimed things should be ke164、pt in housekeeping for 3 months;if the stuff is not claimed for more than 6 months should be sent to the related department.贵重物品要存放入保险箱内，或指定专人保管。无人认领的物品在客房中心保管三个月；无人认领的贵重物品保管六个月后上交有关部门。5、The coprological newspapers,magazines and books should be sent to security department.客人遗留的黄色书刊、报纸、杂志应交保安部处理。Poli165、cy Number 序号序号:SEC/PP/047 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Checking the Video Tape Procedure 查 录 像 操 作 程 序查 录 166、像 操 作 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 1 Objective 目标：目标：In order to set a criterion of the surveillants work,let them be clear with the operation procedures,ensure they could follow the required solution procedures in case of special situation;we make this 167、Checking the Video Tape Procedure.为规范监控值班员工作，明确操作规程，确保特殊情况值班员能按照安全要求处理，现制定操作程序:Procedure 程序：程序：1.Get the notice that hotel management would check the surveillance video tape.接到酒店领导查看监控录像通知。2.Log clearly down the content and range of this task(date,time,room number or other identified place)etc.明确记录所168、接到任务的内容、范围(日期、时间、房号或具体部位)等。3.Find the required videotape or digital record hardware quickly and exactly.及时、准确地找到相应的监控录像带或数字录像的相应硬盘。4.Show the required content according to requirements;provide related trace to the task.按照任务要求准确显示所查找的内容,为具体查找任务提供相关线索。5.After the mission,furbish the facilities to the 169、working situation.任务完成后按照设备要求恢复到正常工作状态。6.Write down the details of the process and result of inquiry for future checks.对查询过程以及查询结果做好详细记录备查。Policy Number 序号序号:SEC/PP/028 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Securit170、y Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Laundry Fire Prevention Policy 洗 衣 房 防 火 制 度洗 衣 房 防 火 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Laundry is one of highlight fire prevention places in hotel.T171、his policy aims to set the fire prevention procedures right for it so that to put an end of the disaster in this place.洗衣房是酒店火情高发区之一。本政策旨在为该特定区域制定消防程序，以此杜绝该区域的火灾险情。Procedure 程序：程序：1.Inspect the electrical equipments in the laundry regularly.Strictly forbid the equipments to work with problem.洗衣房的电器设172、备应定期检查，严禁设备带故障操作。2.Power connecting iron should be put on the unburning material,instead of the cloth covered iron board.通电的电烫斗应放在不燃材料上，严禁直接放置在布面工作台上。3.Staff should stand by when the machine is drying the clothes.在机器运转高速脱水时，工作人员严禁离机。4.Drying clothes should not be kept in the machine.They must be sep173、arated for cooling,in case the self-burning.烘干后的衣物，禁止存放在烘干机内，且要摊开散热，防止自燃引发火灾。5.Rags or mop clothing need to be dealt in time.All the cleaned or dirty rags and mop clothing are not allowed to kept in the laundry overnight.需清洗的抹布和拖布要及时妥善处理，严禁将未清洗或已清洗的抹布和拖布存放在洗衣房内过夜。6.When the machine is out of order o174、r works improperly,shut down the machine at once and cut off the power.Then inform the engineering to repair.机器设备出现故障或异常情况时，要立即停机，切断电源并通知工程部检修。7.It is strictly forbidden to use gasoline or other easy burning liquid as detergent.严禁使用汽油等易燃溶剂做洗涤剂。8.Clean the machine everyday,remove the spots and cotton175、 flannel away.做 好 清 洁 工 作，机 器 上 的 油 污 和 废 绒 必 须 每 天 揩 擦 清 扫。9.Always keep the exit free,in case there is a fire,it is easy for rescue and evacuation.Policy Number 序号序号:SEC/PP/028 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedu176、re Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Laundry Fire Prevention Policy 洗 衣 房 防 火 制 度洗 衣 房 防 火 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 时 刻 保 持 各 出 口 通 道 畅 通 以 免 发 生 意 外 时 不 便 于 紧 急 抢 救 和 疏 散。1 0.Staff s177、hould be assigned to check if there are any left clothes in the machine after duty,and cut off the power.下 班 时 要 指 定 专 人 检 查 机 器 内 是 否 有 遗 留 物，并 负 责 切 断 电 源。1 1.All the laundry staff should be familiar with the location of firefighting equipments,master their characters and operation procedures.And 178、maintain the fire extinguisher.If detect any equipment with problem,inform the fire prevention center in time.所 有 值 班 人 员 都 要 熟 悉 灭 火 器 材 的 存 放 位 置，了 解 其 性 能 和 使 用 方 法，并 保 持 灭 火 器 清 洁 完 好，发 现 消 防 设 备 出 现 问 题 应 及 时 报 消 防 中 心 处 理。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店179、长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with Food Poisonous 食 物 中 毒 的 处 理 食 物 中 毒 的 处 理 Distribute to 发放发放:All Dept.Heads&Hotel Executive 180、各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Food poisonous is a big disaster for hotel.In order to reach our IHG branding standard,we should prevent the case happening.If it is happen,solve the case efficiently to minimize the bad effect to name of our hotel.食物中毒对于酒店是一个大的灾难。为了达到并维护洲际酒店集团的品牌标准，我们一定要避免这类事件181、的发生。如果不幸发生了，一定要有效解决，使影响最小化。Procedure 程序：程序：Food poisonous reflects sick,vomit,bellyache and so on.食物中毒，以恶心、呕吐、腹痛、腹泻等急性肠胃炎症状主。1、If a group of guests have the above symptoms at the same time,inform the related department manager.And the manager should inform doctor to check.如发现客人同时出现上述症状，应立即报告本部门经理。部门182、经理在接到客人可能食物中毒的报告后，应立即通知医生前来诊断。2、After the confirmation of food poisonous,inform security manager,general manager and lobby duty manager.初步确定为食物中毒后，通知保安部经理、大堂副理和总经理。3、Medical staff should take first aid action to the sick guests immediately and send them to the hospital 医务室应立即对中毒客人紧急救护，并将中毒客人送医院抢救治疗。183、4、F&B should keep the sample of all the dishes for investigation,in order to find out the cause,and inform the hygiene department.餐饮部要对客人所用的所有食品取样备检，以确定中毒原因，并通知当地卫生防疫部门。5、F&B should control the suspect food and related dishware,so that for investigation and to prevent others being sick.餐饮部要对可疑食品及有关餐184、具进行控制，以备查证和防止其他人中毒。6、Security should assist F&B department to find out the cause,sick guests and status.由餐饮部负责、保安部协助，对中毒事件进行调查，查明中毒原因、人数、身份等。7、When local hygiene department arrives,assist them to investigate.当地卫生防疫部门到达后，要协助进行调查。Policy Number 序号序号:SEC/PP/003 Crowne Plaza City Center Changsha 长沙皇冠假日酒店185、长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing with Food Poisonous 食 物 中 毒 的 处 理 食 物 中 毒 的 处 理 Distribute to 发放发放:All Dept.Heads&Hotel Executive 186、各部门总监及部门经理 Page 2 of 2 8、FO and S&M should inform the sick guests company and relatives,and explain them the situation,and assist to follow up the case.前厅部和销售部要通知中毒客人的有关单位和家属，并向他们说明情况，协助做好善后工作。9、If the hotel employees are sick,HR should follow up the case.如内部员工食物中毒，人事部负责做好善后工作。Remarks 备注：备注：If it is187、 because of the food provided by hotel,it is the hotels responsibility to afford the compensation.Procedures to prevent VIP food poisonous.由于酒店提供的食品造成客人食物中毒，所以酒店应当负损害赔偿责任。VIP贵宾预防食物中毒措施：(1)Assign specific person to purchase,check and manage;采取专人采购、专人验货、专人管理；(2)Assign specific person to cook;专人进行制作烹制；188、(3)Assign specific person to serve the food;专人进行上桌；(4)All the food sample should be kept for 8 hours.食品检验人员保留样品8小时。Policy Number 序号序号:SEC/PP/019 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和189、程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Hydrant System Management and Maintenance Policy 消 火 栓 系 统 的 管 理 和 保 养 制 度消 火 栓 系 统 的 管 理 和 保 养 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy aims to ensure the managem190、ent and maintenance of the fire hydrant system,so that to keep the hydrant system in good working condition at any time.本政策旨在确保消火栓系统得到维护和管理，从而保证消火栓系统随时处于良好的工作状态。Procedure 程序：程序：一、Inspect and maintenance policy for indoors hydrant:室内消火栓的检查及保养制度具体要求如下：1.Indoors hydrant system should be inspected and t191、ested once a season.室内消火栓系统在每季度进行一次检查和综合性的功能试验。2.The worst point of the indoors hydrant system is the highest floor water gun.The water pressure of this point should be more than 0.2mpa.室内消火栓系统的最不利点，即最高一层消火栓处布置出水枪，测量消火栓系统最不利点的出水压力应大于0.2mpa。3.The highest water pressure point of indoors hydrant system192、 is the lowest floor water gun.The water pressure of this point should be less than 0.8mps.室内消火栓系统压力最大一点，即最低一层消火栓处布置出水枪，测量消火栓系统压力最大一点的出水压力应 小于0.8mpa。4.The hydrant could be startup locally by breaking the alarm.Fire prevention center could get a signal after the alarm button is broken,and the fire pu193、mp would automatically pump water.消火栓处用击碎报警按钮启动消防泵，消防中心应接到击碎报警按钮启动的信号，消防泵必须能自动启动出 水。5.Inspect if the water hose and water gun are complete,or if they are mould and damaged,maintain the water hose,water gun.检查、维护消火栓箱内水带、水枪是否齐全，水带是否霉变、损坏。6.Inspect if the hydrant is leakage,if the joint rubber band is 194、shattered or missing 检查消火栓有无漏水，接口橡胶圈有无损坏及丢失。7.Check if the power of fire pump alarm button is up to snuff,each component is complete.检查水泵击碎报警按钮的电源是否符合要求，各部件是否齐全。Policy Number 序号序号:SEC/PP/019 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Po195、licy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Hydrant System Management and Maintenance Policy 消 火 栓 系 统 的 管 理 和 保 养 制 度消 火 栓 系 统 的 管 理 和 保 养 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 8.Check 196、if the repair valve of the fire hydrant is always open,and active.检查消火栓检修阀门是否常开及灵活好用。二、Inspection and maintenance policy of the hydrant components:消火栓内部设施检查及保养制度：1.The fire hydrant sign should be complete and obvious.Inspect once a year.消火栓标志应完整、醒目，每年进行一次检查。2.Remove any obstacles around the hydrant.197、Inspect once a month.清除消火栓周围的杂物，每一个月进行一次检查。3.Ensure there is no water in the fire pump joint well.Inspect once a month.保证水泵接合器井内无积水，每一个月进行一次检查。4.The hydrant should be easy to startup,let-out water freely.When necessary inject oil to maintain.开启消火栓应灵活、出水流畅，必要时注油处理。5.The paint of hydrant should be red198、 and complete.Inspect every three months.消火栓外表油漆红色要保持鲜艳、完整，每三个月检查一次。6.Check if the airproof parts are in good condition.If there are any shattered parts,replace it in time.Inspect every 3 months.消火栓各密封件是否完好无损，如有损坏应及时更换，每三个月检查一次。7.The protect cover of the water pump joint should be clear.Use grease t199、o ensure it is in good condition.Inspect every three months.水泵结合器接口的保护盖要保持干净，并加黄油，保证灵活好用。每三个月检查一次。备注备注Remarks：The time and valid of the fire hydrant system maintenance,management,and repair are up to the usage of the hydrant system.It is required to record down the maintenance details.When the engin200、eering department conducts the repair,fire prevention center should be informed to stand by.消火栓的运行管理和保养制度时间、期限应根据消火栓的使用情况来决定，并要求在保养检修时做好记录。工程部进行维修时必须通知消防中心做好安全防范措施。Policy Number 序号序号:SEC/PP/053 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:201、-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Prevention Work Evaluation Policy 消防工作考评奖惩制度消防工作考评奖惩制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy is to encourage the go202、od performance in fire prevention and supervise to improve the undesirable action as well.本政策旨在鼓励和表扬消防工作中杰出的表现，督促改进不好的表现。Procedure 程序：程序：一.All those collectivity or individuals whose performance is as good as one of the following will be praised and awarded.凡具备以下条件之一的集体和个人，给予表彰和奖励：1.Always consider 203、the fire prevention as the highest priority,and implement the fire prevention policy thoroughly.对消防工作一贯重视，并认真贯彻执行防火安全制度。2.Conduct the fire prevention inspection frequently,find out and remove the potential danger.经常进行防火安全检查，及时发现和排除火险隐患。3.Actively attend the firefighting training,and raise reasonable204、 suggestions.积极参加消防培训，并提出合理化建议。4.Be brave to stop the actions disobeying the fire prevention policy and safe operation procedures.敢于制止其他人违反防火制度和安全操作规程。5.Be very outstanding in maintaining the firefighting equipments and facilities.维护和保养消防器材、消防设施成绩显著。6.Extinguish the fire in time and prevent fire fro205、m spreading.及时扑救火灾，防止火灾发生。二.All those who conduct one of the followings will be punished:凡有下列情况之一者，给予处罚：1.Break the fire prevention procedure and policy.违反防火安全制度和安全操作规程。Policy Number 序号序号:SEC/PP/053 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止206、号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Prevention Work Evaluation Policy 消防工作考评奖惩制度消防工作考评奖惩制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 2.Do not make any improvement after getting t207、he potential fire notice.对通知的火险隐患不按时整改。3.Get the fire prevention equipment for private use.私自将消防设备挪做它用。4.Smoke in the non-smoking area.在禁止吸烟的场所吸烟。5.Disobey the rules to use open fire.违反规定动用明火。6.The management who does not conduct the safety instructions to the staff.不对员工进行安全教育的管理者。Policy Number 序号序号208、:SEC/PP/014 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Control Center Duty 消 防 中 心 任 务消 防 中 心 任 务 Distribute to 发放发209、放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Watch the daily running of the firefighting facilities,and start the facilities when there is a fire.So that to ensure the safety in the hotel.主要是对酒店消防设施的日常运转情况进行监控和发生火灾时的设备启动，确保酒店的消防安全。Procedure 程序：程序：1.Conduct firefighting tra210、ining to the hotel staff and explain the importance of firefighting in hotel.负责开展对酒店员工进行消防业务知识培训和酒店防火重要性的宣传教育。2.Make all kinds of fire prevention policy;monitor the departments to follow it exactly.Be responsible to investigate the cases disobey the fire prevention policy,and give solution suggestio211、n.And report to the departmental manager and hotel general manager the solutions.制订各种防火安全制度，督促各部门贯彻落实防火安全措施，负责调查了解违反消防规定的事件，并提出处 理的意见，向部门领导、总经理报告处理情况。3.Be in charge of inspecting the fire prevention plan and equipments in the hotel.If there is any potential danger,monitor the related department to i212、mprove.负责检查酒店各部位的防火安全情况以及各类消防设备，灭火器材，发现隐患及时督促有关部门整改。4.Be responsible to allocate and refill the firefighting equipment.And coordinate with the departments regularly to inspect,maintain,repair and remove the problems.负责调配、补充灭火器材，并与有关部门定期进行消防设备检测、保养、维修、及时排除消防设备故障。5.Watch the fire prevention main frame213、 system,the alarm system,and the public address system 24 hours a day.If there are any fire alarm or fire disaster or other emergency,take action and report to the department leader immediately.负责二十四小时监视消防主机控制系统、警报和广播电话信号，发现火警、火灾及其它情况要及时处理，并向部门领导汇报。6.Make firefighting plan for the key point,and orga214、nize the firefighting drills.负责制订重点部位的灭火作战方案，并负责组织消防演练。7.Supervise the safety in open-fire construction area in hotel.Coordinate to complete and supervise the Policy Number 序号序号:SEC/PP/014 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Poli215、cy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Control Center Duty 消 防 中 心 任 务消 防 中 心 任 务 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 procedure of open-fire construction application for hotel newly bui216、lt or rebuilt.(see appendix 1)负责酒店动火部位的安全,监督和协助酒店新建、改造工程之消防设施的呈报审批手续(见附录 1)。8.Monitor the safety during the construction period.Assist to meet with the fire inspectors.监督施工期间的消防安全，协助做好有关消防工作的接待工作。9.Inspect the working condition of fire pump system,all kinds of instrument,wet detector and valve.If th217、ere are any problems,notify the engineering department to repair.负责巡查消防泵给水系统和各类仪表、湿式报警器和闸阀的运行使用情况，发现问题及时通知工程部维修；10.Be responsible to raise the hotel daily fire report to the security office.负责将每天的酒店消防工作情况汇报到保安部办公室。11.Sort and manage the fire files.管理好消防业务档案。Policy Number 序号序号:SEC/PP/012 Crowne Plaza218、 City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Control Center Staff Duty 消 防 中 心 岗 位 职 责消 防 中 心 岗 位 职 责 Distribute to 发放发放:All Dept219、.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Complete the work responsibility,watch and ensure the firefighting facilities are working properly.Ensure the safety in hotel.严守工作制度，监控和维护酒店消防设备的正常运行，确保酒店消防安全。Procedure 程序：程序：1.When on duty,be full of energy and groom properly.It is not a220、llowed to wear casually on the duty time.值班员上班时应仪容整齐，精神振奋，不得穿便装上岗。2.Double check the duty facilities and equipments when exchanging the duty shift,and record down the details.上下班应认真检查值班用品、机器设备是否完好，并仔细做好交接记录。3.When there is any fire prevention facility or wire out of order,report to the related hotel221、 management,and inform the engineering department to repair.发现消防设备和线路出现故障，应立即向酒店有关领导汇报，并通知工程部维修。4.Be familiar with the functions and operations of all sorts of fire prevention equipments.If there is any potential fire disaster,take action and report at once.And record down the details.熟练掌握消防器材的性能及使用222、方法，如发现火险隐患，应立即处理和汇报，并详细做好记录。5.Be familiar with the location of all sorts of alarms.Master the procedures of dealing with the alarm signals.熟悉各报警设备的位置，掌握报警信号的处理与操作程序。6.As getting the alarm,implement the fire alarm procedures or the fire disaster procedures.Inform related department according to the f223、ire location and the damage level.And record down.接到报警时，立即按火警或火灾处理程序处理，并根据报警部位情况的严重性，通知有关部门领导并做好记录。7.Inspect and maintain the firefighting equipment.做好消防器材的检测、维护保养工作.8.Patrol along the fire prevention route(except in emergency).值班巡查应履行消防巡查路线的制度(紧急情况除外）。9.Try to further the knowledge of fire preventi224、on.Maximize the opportunities to take part in professional training.Policy Number 序号序号:SEC/PP/012 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved 225、By 批准人批准人:Jim Burton Fire Control Center Staff Duty 消 防 中 心 岗 位 职 责消 防 中 心 岗 位 职 责 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 努力学习消防专业知识，积极参加业务知识训练。10.Be obedient to any instruction and arrangement from the management.Cooperate with departmental colleagues.值班员应服从领导指挥和临时226、调动，并搞好内部团结。Policy Number 序号序号:SEC/PP/057 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Safety Inspection Policy 消 防 安 227、全 检 查 制 度消 防 安 全 检 查 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 4 .4 .Whether the fire escape way and fire exit are free.各消防通道、安全出口是否保持畅通。4 .5 .Whethe the wire is qualified and whether the electricity usage is illegal.各种电器线路是否符合要求，有无违规违章用电的情况。4 .6 .Whether the depar228、tmental fire prevention policy is completed.Whether the policy is implemented thoroughly.各部位的防火安全规章制度是否健全，是否认真贯彻落实。4 .7 .Whether the departmental staffs have grasped the basic fire prevention,firefighting and fire alarm knowleage.各部位的员工是否掌握了防火、灭火及报警等基本消防知识。4 .8 .Whether the action taken in the const229、ruction spot is under the rule.Whether the fire prevention action is taken properly.Whether the furnishment and installment meet the fire prevention requests.施工现场有无违章施工，有无采取安全防火措施，各种装修和安装工程是否符合消防要求。5 .Raise the potential fire amendment notice to the related department according to the inspection res230、ult.And monitor the advice to be taken.根据检查情况,及时向相关部门发送火灾隐患整改通知，并督促落实整改措施。Policy Number 序号序号:SEC/PP/021 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang App231、roved By 批准人批准人:Jim Burton Fire Pump Testing Procedure 消 防 泵 试 泵 程 序消 防 泵 试 泵 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：This policy aims to ensure the fire pump is in good condition.本政策旨在确保消防泵随时能良好运作。Procedure 程序：程序：1.Before the testing,contact with232、 the switchboard first to check the hotel power supply.Be aware if the power supply is enough for the fire pump testing.试泵前应与配电室联系，了解全酒店的用电情况及是否满足消防泵电机的用电量。2.Before the testing,remotely check the insulation.The safety insulation number should be no less than 10.2.试泵之前必须进行摇测绝缘度，绝缘度值应保持在正常的数字值不低于 10.2233、。3.Check whether the water storage in the reservoir is enough for the pump testing,and record down the number.Normally is the highest storage level.检查水库的储水量是否达到供应量，并把储水数据记录在案,一般是最高水位。4.Check water pressure number showing on the alarm valve,and record it down.检查报警阀水压表现存水数据，并记录在案。5.Check whether all t234、he water-entry valves are open,especially the circle-tube valve.Check if the water-exit valves are open.Testing could only be done after all these checking.检查各部位进水管的闸阀是否全开,尤其是环管的闸阀是否全开；排水阀和出水口是否全开。检查完毕，方可试泵。6.Pump testing should be started from the fire prevention center,test each pump(each one last235、s around 3-5minutes).After the fire prevention center,then the water pump room should also do the test.During the automatic pump testing,we use the remote controller in the fire box to start the testing.试泵应先从消防中心控制柜开始，分别对消防泵(12 号泵)进行测试(时间一般为 35 分钟）。消防中心试泵 完毕后，在水泵房也应分别对（12 号泵）消防泵进行启泵测试，在进行联动测试时,利用消防栓236、内的远程启泵按钮,启动消防泵.7.Highlight items during the pump starting 启泵必须注意事项：7.1.Record the starting time and the electricity auto-starting time;record the water-coming time and the number Policy Number 序号序号:SEC/PP/021 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Superc237、edes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Pump Testing Procedure 消 防 泵 试 泵 程 序消 防 泵 试 泵 程 序 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 on the water pressure indicator.Watch th238、e couple turning direction of the electrical motor when the motor is on.消防泵按钮启动开始计时；电机联动启动计时；上水时间的计时；水压表的数据记录；电机启动时必须注意 观察电机联动轴转动方向是否正确。7.2.When testing Pump 1,check if it could auto-cooperate with Pump 2 to start related function from Pump 2 if there is any problem.试 1 号泵时，应检验与 2 号泵是否能够故障自动切换运行。7.3239、.When conducting the decrease pressure testing,test the highest water pressure water gun.As start the testing,be careful of the accident caused by the sudden high water pressure.试泵的减压工作，通常是在水压最强的部位布置出水枪；开启消防栓进行减压工作，防止因水压增加引起的 意外事故。7.4.At the same time of conducting the highest water pressure point t240、esting,start the lowest water pressure hydrant.So that to test whether the water flow in enough in the hotel or not.在水压最强的部位进行布置出水枪及开启消火栓减压工作的同时，也应对最弱的部位开启消火栓，在酒店最 高层和最低层进行水枪充实水流测试测验水压。Policy Number 序号序号:SEC/PP/020 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 241、Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Pump Maintenance and Management Policy 消 防 泵 运 行 管 理 维 护 制 度消 防 泵 运 行 管 理 维 护 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 3 Ob242、jective 目标：目标：This policy aims to ensure the management and maintenance of the fire pump,so that to keep the fire pump in good working condition at any time.本政策旨在确保消防泵得到维护和管理，从而保证消防泵随时处于良好的工作状态。Procedure 程序：程序：一.Fire Pump maintenance Level 1:First level maintenance should be conducted once a week.Th243、e details are as following:消防水泵的一级保养制度:消防水泵的一级保养一般每周进行一次，具体要求如下：1.Pump Stand:消防泵体：1.1.Brush the stand till to dustless and spotless.擦拭泵体外表，达到无灰尘、无油污。1.2.Replenish and fasten the blots,especially fasten the blot connected with the earth.配齐并紧固泵体各部位的螺栓，紧固地脚螺栓。1.3.Keep the place around the pump dry,no w244、ater.保持消防泵体四周干燥、无积水。2.Couple:联轴器：2.1.Check the joint of the couple,replace the rubber band,and ensure it runs safely.检查联轴器接口、更换损坏的橡胶圈，确保安全运行。2.2.Make sure the couple can work long terms,and be clean.保证联轴器长期正常运转、干净卫生。3.Filling-in stuff and cover:填料、压盖：3.1.Adjust the cover,ensure it is in good best co245、ndition.调节压盖，使之松紧适度。3.2.Check if the filling-in stuff becomes harden,when necessary exchange it.检查填料是否发硬，必要时更换。4.Grease:Policy Number 序号序号:SEC/PP/020 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保246、安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Pump Maintenance and Management Policy 消 防 泵 运 行 管 理 维 护 制 度消 防 泵 运 行 管 理 维 护 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 3 润滑：4.1.Check if the grease is no more and no less,and the grease is247、 in good quantity.检查润滑油是否适量，保持油质良好。5.Valve:阀门：5.1.Refill or exchange the filling-in stuff,adjust the cover and ensure it is up to the desirable condition.补充或更换填料、调整填料压盖，使之松紧适当。5.2.Check if the handle is turning easily.检查手轮转动是否灵活。5.3.Get rid of all the abnormal situation of the touch buttons.排除接触点的异常248、影响。6.Electrical equipment:电器：6.1.Brush the electrical motor,make it dustless and spotless.擦拭电动机外表，达到无灰尘、无油垢。6.2.Check the electrical motor wire net and ground lead.Ensure the safe.检查电机接线、接地线，确保安全可靠。6.3.Check the insulation resistance of the electrical motor,keep it is in good insulation state.检查电机绝缘249、电阻，保持绝缘良好。6.4.Check if the Electronic Horn is perfect,each switch is on-working,and the still-touch point is in good condition.检查控制回路器是否完好可靠，各开关动、静态接触点是否良好。6.5.Fasten the ground blot and other blots.紧固地脚及各部位螺栓。6.6.Fire pump should be tested every month.消防泵必须每月试泵一次。二.Fire Pump maintenance Level 2:Sec250、ond level maintenance should be conducted once a year.The details are as following:消防水泵的二级保养制度 消防水泵的二级保养一般每年进行一次，具体要求如下：1.Pump stand:dismantle the stand,replace the damaged parts.消防泵体：拆除泵体，更换损坏件。2.Couple:inspect the couple,adjust the improper parts.联轴器：检修联轴器，调好损坏零件。Policy Number 序号序号:SEC/PP/020 Crow251、ne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fire Pump Maintenance and Management Policy 消 防 泵 运 行 管 理 维 护 制 度消 防 泵 运 行 管 理 维 252、护 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 3 of 3 3.Filling-in stuff and cover:exchange the filling-in stuff,adjust the cover to good condition.填料、压盖:更换填料、调节压盖使之松紧适当。4.Asbestos band:adjust the gap of the 石棉环：调整磨水环间隙。5.Grease:wash the couple,replace the grease.润滑：清洗轴承，更换润253、滑油。6.Electrical equipment:电器：6.1.Dismantle the electrical motor,wash the couple,replace the grease.拆除电动机，清洗轴承，更换润滑油。6.2.Check each switch point and joint point,ensure they are in good condition.检修各开关接点、接头，使之接触良好。备注备注Remarks：The time and valid of the fire pump maintenance,management,and repair are up254、 to the usage of the pump.It is required to record down the maintenance details.When the engineering department conducts the repair,fire prevention center should be informed to stand by.消防泵的运行管理和保养制度的时间、期限应根据消防泵的使用情况来决定，并要求在保养检修时做好记录。工程部进行维修时必须通知消防中心做好安全防范措施。Policy Number 序号序号:SEC/PP/015 Crowne Plaz255、a City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fireman Daily Patrol Policy 消 防 员 巡 查 制 度消 防 员 巡 查 制 度 Distribute to 发放发放:All Dept.Heads256、&Hotel Executive 各部门总监及部门经理 Page 1 of 2 Objective 目标：目标：Complete the position responsibility,make sure the fire prevention facilities are all working properly.履行岗位职责，维护酒店各项消防设备的正常运行。Procedure 程序：程序：1.Learn the record of the last shift and solve the cases left from it.了解上一班值班情况，解决上一班没有处理完的工作。2.Unders257、tand clearly the fire prevention key points(laundry/boiler/gas room/switch board/telephone room/air condition control room/kitchen/guest room/storage etc).当班时要清楚消防重点部位(洗衣房/锅炉房/煤气存放点/配电房/电脑房/电话机房/空调房/厨房/客房/仓库等）。3.Check along the patrol route thoroughly,solve the problem and report as soon as you find258、 out it,record down clearly.Conduct thoroughly inspection to the key points on every Wednesday.按照消防巡查路线检查各部位的安全情况，发现问题立即处理和汇报，并做好记录，每周星期三中班着重检 查各消防重点部位。4.Check if the fire prevention equipment/facility works well.检查各部位消防设施设备和器材的性能是否正常。5.Ensure all departments implement the firefighting policy and ob259、ey the open-fire operation policy.监督各部门落实消防规定及遵守动火作业制度。6.Keep contact with the security guard and CCTV.So that it is possible to deal with the unusual happenings as soon as you detect it.巡查时与警卫班、监控中心保持联系，遇有特殊情况及时通知以便处理。7.Keep calm as you face any problem and take action to solve it at the first minu260、te.Report to the management and record the details.如发现意外要迅速冷静地处理，及时向上级汇报并作好相关记录。8.Patrol around the hotel no less than 4 times a day.Patrol more to the key points.对酒店各部位的巡查每班次不少于四次，重点部位相应增加巡查次数。Policy Number 序号序号:SEC/PP/015 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:0261、1-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度保安部制度和程序和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Fireman Daily Patrol Policy 消 防 员 巡 查 制 度消 防 员 巡 查 制 度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 2 9.Record down the details262、 during the duty time.详细记录值班情况。10.Explain the cases happened during your shift clearly to the next shift.认真向下一班交接本班遗留的问题。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度263、和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 1 of 15 OBJECTIVE:政策的目的政策的目的:The purpose of this policy is to govern the vital practice of fire trainin264、g and fire drills in our hotels.This policy regulates the year after year practice of fire drills as well as the corresponding fire training of staff.It also includes additional pertinent information regarding drill documenting and reporting.此政策的目的是管理我们酒店消防培训和消防演习的重要实践。此政策规定了每年进行的消防演习和相应的员工消防培训。它还包括265、附加的演习文件和报告的相关信息。PROCEDURE(S)程序程序:we define training through two integral components:我们通过两个有机的组成部分来定义培训：(1)“Classroom”training where the hotel staff is trained on issues like alarm activation,exiting procedures,extinguisher operation,etc.“教室”培训酒店员工，启动报警，撤离程序，灭火器操作等的地点(2)“Field”training or fire practi266、ce commonly referred to as fire drill.“领域”根据消防演习的培训或常规的灭火演练 1.0 FIRE TRAINING(NON-DRILL)消防培训（非演习）消防培训（非演习）1.1 The Security Manager is responsible to provide for the training of employees in fire safety and for conducting regular fire drills so that such training will be kept current.保安部经理负责提供员工的消防安全267、培训并进行定期的消防演习，这样方可保持培训的时效性。1.2 All employees must be trained in the proper method for activating the fire alarm,in the use of fire extinguishers and proper exiting and outside-of-building-congregating procedures.要用适当的方式培训员工启动火警报警，使用灭火器和适用的撤退及建筑外集合的程序。1.3 Each new employee is required to observe a pra268、ctice alarm,receive extinguisher training and if possible,extinguisher training should include the actual extinguishing of fire.要求每位新员工观摩一次报警实践，接受灭火器培训，如可能灭火器培训要包括实际的灭火操作。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.269、废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 2 of 15 1.4 Telephone operators must be thoroughly fa270、miliar with their duties.They shall receive practice in their emergency duties in conjunction with regular fire drills.电话总机员要完全熟悉他们的职责。他们要练习他们在紧急状况下的职责，连同定期的消防演习。1.5 Management should endeavor to certify staff through local government programs(often known as Fire Brigades)where possible.有可能的话，管理层要尽力271、依照当地政府程序（常常是公安消防队的）来验证员工。2.0 FIRE DRILLS 消防演习消防演习 2.1 A staff emergency drill must be conducted once every 2 months.To prevent undue concern on the part of guests,a room-drop letter should be sent in advance and notices should be posted in the elevators and stairways to inform guests that a drill wi272、ll be held that day.The local Fire Department must be contacted and told exactly what time the drill will be conducted.This call is to prevent them needlessly responding to the alarm.Usually,when invited,the Fire Department will send a representative to observe the drill.The presence of the Fire Dep273、artment representative adds importance to the exercise,and his/her comments may be useful.员工应急演习需每每 2 个月进行个月进行 1 次次。为避免客人方面的过度紧张，要事先递送客信，在电梯和楼梯内放置告示通知客人当天有演习。要联系当地的消防部门并告知进行演习的准确时间。这可防止他们对报警产生不必要的回应。通常，收到邀请，消防部门会派代表观摩演习。消防部门代表的出席增加了活动的重要性，他/她的评论会很有用。2.2 Set a pre-arranged time known only to the Gene274、ral Manager,the Fire Department observer,and the Hotel Emergency Director(see appendix I).At that time,the General Manager shall proceed to an unannounced area of the hotel and give the first employee encountered a practice problem,e.g.,This is a drill,do whatever you would in the event there was a 275、fire in Room 115.设定一个事先安排好的时间，仅总经理，消防部门监督员，酒店应急组长知晓（请见附录 1）。在那时，总经理将进入一个酒店未经宣布的区域并给遇到的第一个员工提个实际的问题，如：“这是演习，115 客房起火，在这种情况下，做你要做的事情。”Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Depar276、tment 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 3 of 15 2.3 The General Manager must note the time required for the Hotel Emergency Organiza277、tion(see appendix I),and all other employees to respond.Mistakes should also be observed and noted.After the drill has been completed,the Hotel Emergency Director shall publish a report and critique so that improvements can be made in future drills(See Fire Drill Report in appendix II).总经理需记录要求的酒店应急278、组织时间（请见附录 1），和所有其他要做出反应的员工。要观察错误并做好记录。演习完成后，酒店应急组长要公布一份报告和评论，这样未来的演习会有所改进（请见附录 2的消防演习报告）。2.4 Local fire departments are usually quite willing to help plan fire drills,give advice on equipment,and help with training.Management should seek this service where available.通常当地的消防部门会非常愿意帮助计划消防演习，给予设备方面的意见并279、帮助进行培训。管理层渴望此类有效的服务。2.5 Hotel Emergency Fire Training and Drills must include practice in the use of alternate exiting routes.These routes are the ones required to detour to in case fire locations prevents through-access.The Hotel Emergency Organization should be prevented in each drill from using c280、ertain routes to simulate these routes having been cut off by fire.酒店应急消防培训和演习要包括使用可替换的退场路线。这些路线要避开火灾发生的地点，防止穿过或进入。酒店应急组织要避免每次演习均使用某个特定的路线，要模拟这些路线被火切断。2.6 The Hotel Emergency Organization must assign trained staff to be posted at each fire exit to assure that as employees and guests exit the buildin281、gs,they are directed away from the buildings and into secure assembly areas associated with each exit.The purposes of this are:to not impede exiting flows near the exits,to congregate the evacuated persons in a safe area,and to facilitate the arrival and departure of emergency vehicles to the hotel.282、This procedure shall be a matter of“classroom”training and fire drill practice.酒店应急组织要安排受过培训的员工在每个消防出口的位置，确保指导员工和客人撤离建筑，并进入与各出口相连的安全集中地区。这样做的目的是不会引起出口附近的人流堵塞，将疏散人群集中在安全区域并协助抵达或离开酒店的应急车辆。这一程序是“教室”培训和消防演习实践的结果。2.7 The Hotel Emergency Organization must be given instruction in First Aid,including the tr283、eatment of burns,the handling of non-ambulatory persons,CPR(Cardiopulmonary Resuscitation),and in mouth-to-mouth and manual resuscitation.酒店应急组织要进行急救指导，包括烧伤的治疗，处理无法走动的人，心肺复苏和口对口的人工呼吸。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Su284、percedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 4 of 15 2.8 Department heads,supervisors,285、engineers,security officers and members of the Hotel Emergency Organization and the Safety and Security Committee should be well acquainted with all security and emergency equipment so that they can properly supervise its maintenance and testing.部门经理，督导，工程师，保安主管和酒店应急组织的成员和安全委员会成员要彻底认识所有安全和应急设备，只有这样他286、们才能很好监督其维护保养和测试。Extinguishers,fire doors,exit ways,hose racks,the alarm system,emergency equipment and fire standpipe water pressure must be checked at least monthly.The Hotel Emergency Director should maintain a checklist covering all these items(see appendix III attached).灭火器，防火门，出口路线，消防软管架，报警系统，应287、急设备和消防立管水压至少每月要检查一次。酒店应急组长要持一份含所有项目的检查清单（请见附录3）。Exit ways must be kept clear at all times,and doors and fire doors must be properly maintained.出口路线要始终保持畅通，要保养好门和防火门。Fusible links and sprinkler heads must be kept clean and free of paint.熔丝连接和喷淋头要保持清洁，无油漆。Alarm boxes and smoke/heat detectors in the ho288、tel must be tested weekly by the Hotel Emergency Director.So as not to upset guests concerning such testing,we should send room-drop letters and place signs in the elevators.Be especially sure that if your alarm transmits a signal to the fire department headquarters,which is the case in many cities,289、the fire department is notified of the date and time of the drill and/test.Whenever an alarm or smoke/heat detector is found defective,it must be repaired immediately.酒店应急组织要每周测试酒店的报警盒和烟雾/温度探测器。为了不使客人担心此类测试，我们要在客房放置客信并在电梯内放置标牌。特别要确定的是如果你的报警会将信号传给消防局总部（在许多城市都是这样的），就要通知消防部门演习/测试的日期和时间。一旦发现一个警铃或烟雾一旦发现一290、个警铃或烟雾/温度探测器有损，温度探测器有损，必须必须立即修理。立即修理。2.9 Fire Prevention and Safety in banquet&conference facilities(see appendix IV for additional information on this subject)防火和宴会会议设施的安全（请见附录 4，就此主题的附加信息）。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-O291、ct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 6 of 15 HEO STAFFING 酒店应急组织的人员指挥酒292、店应急组织的人员指挥 In its simplest form,the HEO consists of the General Manager,assisted during the day by the Chief Engineer and at all other times by the engineer on duty.用最简单的表格，酒店应急组织由总经理，白天由总工程师协助，其他时间由当班工程师协助而组成。The number of employees assigned to the HEO on a part time or full time basis will depend 293、on local conditions,including the availability and response time of the municipality.分配到酒店应急组织中的兼职或全职的员工数将视当地情况，包括市政府府当局的有效性和响应时间而定。The HEO will not be successful unless suitable equipment is provided,time allotted for training,and management support is demonstrated.除非提供适当的设备，分配时间进行培训和管理层的支持，否则酒店应急组294、织无法成功。DEPARTMENT ASSISTANCE TO HEO 部门对酒店应急组织的协助部门对酒店应急组织的协助 In every department all employees or a selected group of employees must be trained to use first aid,fire appliances and instructed on what to do in case of an emergency.The assignments of these employees are primarily in a single department295、 or building which is desirable to ensure effective action,not only in attacking fire prior to the arrival of the HEO,but in shutting down equipment and taking other appropriate steps to minimize losses.In some hotels,these specially assigned persons may be considered part of the HEO,but in general 296、the employees selected for the HEO should be picked with the idea of forming teams within various departments of the hotel which may respond to an emergency at anytime,anywhere in the hotel.It is desirable to have one team made up of persons from engineering to include millwrights,plumbers,electrici297、ans and HVAC mechanics.The Chief Engineer or his assistant must be a member of the HEO.每个部门的所有员工或选择一组员工进行急救，消防器械的培训和遇到紧急事件如何处理的指示。这些员工的分配主要是在单个部门或建筑中确保采取有效的行动，不仅在酒店应急组织到达前进行灭火，而且要关闭设备并采取其他适当的步骤将损失减至最低。在一些酒店中，这些特派的人员是酒店应急组织的一部分，但大体为酒店应急组织而选出来的员工来自酒店的不同部门组成的小组，对酒店任何时间和地点的紧急事件作出反应。也可由工程部来的员工，包括机械安装工，水管298、工，电工和空调工组成一个小组。总工程师或他的助手需是酒店应急组织的成员。ENLISTING HEO PERSONNEL 召募酒店应急组织的人员召募酒店应急组织的人员 Every person who is a member is expected to perform physical duties,i.e.fight a fire,lifting,climbing,hauling,etc.,must be able bodied.Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 E299、ffective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 7 of 1300、5 每位成员要履行的职责有人体灭火，吊升，攀爬，拖拉等。All members must be available for duty at all times,or in accordance with a prearranged schedule.所有成员要始终在可履行职责的状态，或与事先安排的时间表相一致。All members must have the ability and willingness to learn.所有成员要具备较强的学习能力和好学的心。Hotels operate 24 hours a day and the selection of HEO personnel 301、must take into account the availability of employees during the hours of 2400 to 0800.It is important to select persons from all shifts to provide adequate coverage at all hours,and that periodic checks are conducted to be sure that the rotation of personnel or changes in assignments have not deplet302、ed the HEO on any one shift.酒店一天运作 24 小时，选择酒店应急组织的人员要考虑到员工在 24 点和 8 点之间的有效性。从所有排班中选择员工很重要，这样可以充分覆盖所有的时间，并进行定期的检查，以确保分配人员的交替或变更不会在任何排班中损耗酒店应急组织。SELECTING A HEO DIRECTOR 选择选择 1 位酒店应急组织的组长位酒店应急组织的组长 The General Manager must designate an HEO Director.The HEO Director must be given full support from mana303、gement.Responsibilities of the HEO Director must be clearly defined and understood by the hotel staff.总经理要委派 1 位酒店应急组织的组长。管理层要全力支持应急组长。酒店员工要清楚明确并理解酒店应急组长的职责。The director must be given the opportunity to advise on security requirements and should be consulted prior to all building modifications and e304、quipment changes.组长有权在安全要求方面提出意见并在建筑修建及设备更换前参与讨论。The HEO Director must meet the following criteria:酒店应急组长要符合以下标准：Technical competency in the fields of fire protection,the hotel life safety and security systems,fire fighting and emergency planning.在防卫，酒店生命安全和治安系统，消防和应急计划制订的领域有足够的专业资格。Proficiency as a305、 trainer.是位熟练的培训员。Ability to direct the activities of others.有指导其他人行动的能力。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Appr306、oved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 8 of 15 Ability to command respect at all levels in the organization.有能力指挥组织中各方面的阶层 DUTIES OF THE HEO DIRECTOR 酒店应急组织组长的职责酒店应急组织组长的职责 Organize the HEO,307、maintain a full roster of personnel,and provide plans of action to meet emergency situations in the hotel.成立酒店应急组织，保持全面人员的排班，提供行动计划以迎合酒店应急状况。Determine the number of persons to be placed on the various teams of the HEO on all shifts.决定组员人数并安排应急组织中不同小组的各个排班。Conduct regular scheduled meetings with the 308、HEO in order to provide special information and discuss problems with regard to the hotels loss prevention program.为提供特别信息并就预防酒店损失计划的相关问题进行讨论，将与酒店应急组织进行预定的常规会议。Attend the hotels Safety and Security Committee meetings.参加酒店安全治安委员会的会议。Arrange for actual fire,bomb threat and evacuation drills at least t309、wo(2)times per year designed to train the HEO members under varying conditions,including the placing of obstacles so that alternate plans will be available when the usual plan of action cannot be employed.要在不同的条件下有计划的培训酒店应急组织成员，每年至少安排 2 次进行实际消防，炸弹威胁和疏散演习，包括设置障碍物，当无法采用常规行动计划时要有可替换的其他计划。Periodically i310、nspect all of the hotels life safety and security systems to assure proper maintenance and supervise the testing of these systems.定期对酒店所有的生命安全和治安系统进行检查以确保得到良好的维护保养并监督这些系统的测试。Make monthly inspections of the entire hotel with the General Manager in conjunction with the security program.Copies of the i311、nspection report should be filed with the Secretary of the Safety and Security Committee.联合治安计划与总经理一起制订整个酒店的月度检查。检查报告的复印件要由安全委员会秘书归档。Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Depa312、rtment 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 9 of 15 NOTE:The HEO Director,at the direction of the General Manager or designee,must have313、 full charge during an emergency in which the HEO is activated and must be in charge of maintenance of the hotels security systems.However,when municipal departments arrive,complete cooperation must be given to the municipal authorities having jurisdiction.注意：由总经理指定或委派的酒店应急组织组长，要在紧急事件中全面负责酒店应急组织的活动并314、要负责维护酒店治安系统。在市政府部门到达时，要完全配合市府当局进行管辖。OTHER HEO SUPERVISORS 其他酒店应急组织的主管其他酒店应急组织的主管 ASSISTANT HEO DIRECTOR.An Assistant HEO Director must be appointed by the General Manager to assist the HEO Director and to act as director during the HEO Directors absence.The Assistant HEO Director must have similar q315、ualifications and duties as the HEO Director.The HEO Director and the Assistant HEO Director should not all be absent from the property at the same time.酒店应急组织的副组长 为协助酒店应急组长，总经理要任命一位副组长，在酒店应急 组长不在的情况下担任组长一职。副组长要具备与组长类似的资格与职责。组长和副组长不得同时离开酒店。HEO TEAM CAPTAINS.The HEO Director should appoint captains o316、f various teams within the HEO and they will possess the ability to handle the individuals in the team.They should be capable of taking charge during an emergency in the absence of a senior supervisor.酒店应急小组的领班 由酒店应急组长任命应急组织内各小组的领班，他们要有支配各 独立小组的能力。在高级主管不在的紧急事件中有负责的能力。Policy Number 序号序号:SEC/PP/026 Cr317、owne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All318、 Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 10 of 15 APPENDIX II 附录附录 2 FIRE DRILL REPORT 消防演习报告消防演习报告 FIRE DRILL NUMBER 消防演习号 DATE 日期 DATE OF LAST DRILL 上次演习的日期 HOTEL 酒店 LOCATION地点 TYPE OF ALARM 报警类型 ALARM GIVEN BY 收到报警的方式 TIME OF HEO ARRIVAL AT SCENE OF ALARM 酒店应急组织抵达报警现场的时间 SEQUENCE OF EVENTS 事件发319、生的顺序 COMMENTS 备注 1.Preparations:准备：2.Functioning of alarm system,fire doors,paging,elevators,HVAC smoke control 报警系统运作，消防门，群呼，电梯，空调暖通烟雾 控制 3.Extent of drill,pre-signal alarm,general alarm,evacuation 演习范围，报警前信号，全面报警，疏散 4.a)Who arrived?抵达人员？b)Where?抵达地点？c)How?如何抵达？5.Fire extinguishing equipment used a320、nd/or carried 使用并/或携带的灭火设备 6.Action by:采取的行动 Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Pr321、ocedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 11 of 15 a)Hotel Emergency Officer 酒店应急人员 b)Municipal fire brigade 市府消防队 c)Telephone operator 电话总机接线员 d)Each department 各部门 FIRE DRILL REPORT(Continued)消防演习报告（续）消防演习报告（续）SEQUENCE 322、OF EVENTS 事件发生的顺序 COMMENTS 备注 7.Functioning of fire protection equipment 运作防火设备 8.Guest reaction 客人的反应 9.General comments:总体评论：Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department323、 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 12 of 15 APPENDIX III 附录附录 3 FIRE PLANT TESTING SCHEDULE 消防设备测试时间表消防设备测试时间表 FIRE PLANT TEST SCHED324、ULE FOR MONTH OF:-测试消防设备时间表的月份测试消防设备时间表的月份 200Item No.Description of Test 测试说明 Freq.频率 Wk.周 1Wk.周 2Wk.周 3Wk.周 4Wk.周 5 Supervisor Name 督导 Signature签名 1 Smoke and heat detector zones烟雾和温度探测器地带 weekly每周 2 Breakglass points 破玻璃报警器 weekly每周 3 Smoke extract fans 排烟扇 monthly每月 4 Stair pressurisation fans 楼325、梯压力输送扇 monthly每月 5 AHUs shut down by detectors 通过探测器关闭空调系统 monthly每月 6 Hydrant pumps 消防拴泵 monthly每月 7 Sprinkler pumps 喷淋泵 monthly每月 8 Lift intercom system 电梯的内部通话系统 monthly每月 9 Lift recall system 电梯的记忆系统 weekly每周 10 Fire lift phone/security office 消防电梯电话/安保办公室 weekly每周 11 P.A.system 应急广播系统 monthly每月326、 12 Gas alarm system 煤气报警系统 monthly每月 13 Emergency generator(on load)应急发电机（负载）weekly每周 14 Panic bolt/security alarm 恐慌门拴/安全报警 monthly每月 15 Fire extinguisher checks 查看灭火器 monthly每月 16 Fire hoses and reels checks 查看消防软管和卷轴 monthly每月 17 Emergency tools checks monthly Policy Number 序号序号:SEC/PP/026 Crown327、e Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All De328、pt.Heads&Hotel Executive 各部门总监及部门经理 Page 13 of 15 查看应急工具 每月 18 Fire carts equipment check 查看消防推车设备 weekly每周 19 Oil tank high level switch 油箱高位开关 monthly每月 20 UPS system 不间断电源系统 monthly每月 21 Kitchen hood Aqualoy system 厨房排油烟系统 yearly每年 22 BTM system 大楼终端监控系统 yearly每年 23 Emerg.phone system/panel PTS应急329、电话系统/火警报警显示 monthly每月 24 Smoke exhaust fans/dampers 烟雾排气扇/减震器 monthly每月 25 Emergency paging system 应急呼叫系统 weekly每周 26 Fire damper inspection 消防减震器检查 yearly每年 27 Kitchen hood cleaning 厨房油烟机清洁 yearly每年 28 H.E.O.meeting 酒店应急组织会议 monthly每月 29 H.E.O.training 酒店应急组织培训 monthly每月 30 Fire drill 消防演习 monthly每330、月 31 Evacuation drill 疏散演习 monthly每月 Signature 签名:_ Chief Engineer(H.E.O.Director)总工程师（酒店应急组长）Title:头衔 _ Date:日期 _ Policy Number 序号序号:SEC/PP/026 Crowne Plaza City Center Changsha 长沙皇冠假日酒店长沙皇冠假日酒店 Effective Date 生效日期生效日期:01-Oct-06 Supercedes No.废止号废止号:-Policy&Procedure Security Department 保安部制度和程序保安部331、制度和程序 Prepared By 制定人制定人:Norman Huang Approved By 批准人批准人:Jim Burton Procedure of Dealing With Fire Disaster 消防应急处理制度消防应急处理制度 Distribute to 发放发放:All Dept.Heads&Hotel Executive 各部门总监及部门经理 Page 14 of 15 APPENDIX IV BANQUET/CONFERENCE FACILITIES FIRE PREVENTION 附录附录 4 宴会宴会/会议设施的防火会议设施的防火 SECURITY AND FI332、RE PREVENTION 安全和防火安全和防火 Exhibition areas must be secured and locked when exhibitors and viewers are not present,要保持会展区域安全并在会展商和参观者不在时锁上此区域。Hotel can consider,a hold harmless agreement or a certificate of insurance from the exhibitor particularly where valuables are involved.Additional security can 333、be obtained and paid for by the client.如涉及贵重物品，酒店可考虑保留会展商的无损害协议或保险证书。获得额外的保安并由客户支付款项 Any decorations,banner,posters etc.must be hung and secured properly so as not to cause damage to walls or beams and so as not to present a hazard for guests or employees.如何需悬挂的装饰品，横幅，海报等要固定好，不得损坏墙面或横梁也不得造成对客人或员工的危害。All decoration materials must be flame retardant,minor decoration materials must not be located nea