1、FACILITY MANAGER WORK LEVEL 2购物中心物业经理-工作级别 2My manager is: Mall Manager我的经理是：购物中心总经理My job is我的工作是:In charge of the equipment facilities sub-contractor management and administration support for the work of the mall manager. To provide: Tenant Services equipment operation and maintenance of cleaning 2、car park management. Responsible for the overall work of the property service and plays the role of nexus and seriously to achieve full-service.为总经理提供分管的设备设施分包商的管理和行政工作的支持，着重于协助提供:租户服务设备运行维护保洁停车场的管理。负责物业职能的全面工作，起到承上启下的作用，认真做到全方位服务。 I spend我的时间分配:15% To set up and implement: the supervision and manag3、ement of cleaning program, landscaping and plants decoration management program, equipment inspection, maintenance system, shift relief management system, tenant service management.15% 制定并执行：保洁监督管理方案、绿化管理方案、设备巡视、检修制度、交接班管理制度、租户服务管理。35% To set up and implement: the hand over of facilities and equipme4、nt management systems, facilities and equipment operation specifications, equipment defect management system, transformation and distribution room duty system, the fuel tank regulations, elevator management system, elevator machine room management regulations, water management, and air-conditioning 5、management, and drainage management procedures, water management procedures and so on. HL voltage transformer management, engineering consumables management system, air-conditioning system and maintenance procedures, energy saving management system, equipment management systems, daily construction m6、anagement system, fit out management system. To lead the team to provide support to the Mall35% 建立并执行：设施设备交接管理制度、设施设备运行规范、设备缺陷管理制度、变配电室值班制度、油箱管理规定、电梯管理制度、电梯机房管理规定、供水管理规程、空调管理规程、排水管理规程、停水管理规程等。弱电机房管理规程、工程部耗材管理制度、空调系统维护保养规程、能耗计量工作管理制度、设备管理制度、零星工程建设管理制度、装修现场监管制度等。向购物中心团队提供支持40% of the shopping center i7、nfrastructure, database, asset management database, engineering and technical information database (construction, decoration, fit out, HL voltage electricity, water supply and drainage, gas, fire fighting, air conditioning, elevators and other basic data), staff rules. Deal with the team in this are8、a for General Service40% 购物中心基础设施数据库、资产管理数据库、工程技术资料数据库（建筑、装饰、装修、强弱电、给排水、燃气、消防、空调、电梯等各项基础数据）、员工守则。处理本区团队的一般事务10% set up the fit outrenovation Manual tenant fit outrenovation management10% 装修管理手册商户装修管理I know Ive done a great job if:我知道我做的很好如果: I provide great support to Mall Manager to carry out his j9、ob well 我向购物中心总经理提供支持确保其工作很好的开展 I offer administrative support to ensure teams everyday work carried out smoothly 我向团队提供行政支持，确保他们的日常工作顺利进行 I answer all queries promptly, accurately and deliver a great service 我快速高效优质的完成所有的要求 I send out communication that is simple and easily understood 我所开展的沟通简洁易懂Th10、e people I need to work with are:我需要和这些人合作:Inside my function在我的职能内Outside my function在我的职能外Mall Manager购物中心总经理Mall Team 购物中心团队Regional PS Team区本部工程团队Regional IT/HR/Legal/Finance Team区IT/人资/法务/财务团队Supplier and Contract Companies供应商和第三方公司The skills I need are:我需要以下技能:General skills 综合技能Operating skil11、ls 营运技能Experience required要求的经验什么whatCustomer Focus以客户为本Personal Integrity Drive自我驱策的动力Team Working团队合作Communication Skills沟通技巧Developing Self/Others不断自我发展/协助他人发展Managing Performance执行力管理Managing Change灵活应对变动Gaining Commitment承担义务Managing data Producing reports管理数据和制作报告 Experience of using Microsoft12、 word and Powerpoint applications to produce reports 使用微软办公软件制作报告 Experience of team working in a fast paced environment 在快节奏的团队内开展工作 Experience of being a team player among different functions 与其他部门保持良好关系怎么做HowGeneral Training at Tesco Tesco一般培训Core skills核心技能Operating Model training solutions营运模型-13、培训解决方案Options Development Programme选项发展项目This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ensure clear and consistent reporting linesThis captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expecte14、d to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. KPI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of time spent on different elements of the job; this could also include time spent in Stores or Internationally. This15、 captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. KPI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of 16、time spent on different elements of the job; this could also include time spent in Stores or Internationally. This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ensure clear and consistent reporting linesWhat I have to do我必须做什么Activities行动People To cons17、istently deliver Every Little Helps for our People人员-对人员始终如一地进行每一个细小的帮助An opportunity to get onAn interesting jobA manager who helps meTo be treated with Respect我有机会取得进展我有一份有趣的工作我的主管为我能够做好工作给予支持我们互相信赖并彼此尊重 Listen to my managers and colleagues advice 询问并听取经理和同事的意见反馈 Celebrate success in my team 我认可进展18、并和我的团队及个人一起庆祝成功 I have a Personal Development Plan based on 360 degree feedback that addresses my behavioral and technical needs 基于360全方位行为调查报告制定个人发展计划 Support my team to carry out their work actively 支持团队积极参与工作 Find out and develop my capabilities, be ready to meet new challenges 找出并发展自身才能，时刻准备接受新的19、进展和任命Customer To consistently deliver Every Little Helps for our customers顾客-对我们的顾客始终如一地进行每一个细小的帮助Earn lifetime loyalty The aisles are clearI can get what I wantThe prices are goodThe staff are great 获得终身忠诚走道畅通我能得到我想要的价格公道员工很棒 I assist my team to offer first class service to customers 我协助我的团队向顾客提供一级20、服务 I help track incident data and highlight trends that affect customers 我协助追踪购物中心事件数据，并将可能对顾客产生影响的因素标注出来Operations To consistently deliver Every Little Helps for operations营运-对营运始终如一地进行每一个细小的帮助-We try to get it right first timeWe deliver consistently everydayWe make our jobs easier to doWe know how21、 vital our jobs are We always save time and money第一次我们就尽量让它正确我们每天始终如一地执行我让工作变得更简单我们知道我们的工作有多重要我们一直坚持节省时间和金钱 I assist in the production of mall profiles so that all historical data is up to date 我协助购物中心将文件归档，保持所有的历史数据得到及时更新 I produce summary reports on progress as required 我根据要求写各类总结报告 I arrange meet22、ings as required and circulate next steps if requested 我根据要求安排会议，如有必要，发送出下一步计划 I communicate with other functions to handle common problems 我与其他职能部门沟通处理常见问题 I liaise with suppliers and external companies as directed 我按照指示与供应商及第三方公司保持联系 I order office supplies with relatively low price 我为团队预定相对低价的办公用23、品 I help team to process certificates or documents 我为团队办理各类证件或文件Finance To consistently deliver Every Little Helps for finance财务-对财务始终如一地进行每一个细小的帮助Grow salesMaximise profitManage our investment业绩增长管理我们的投资利润最大化 I assist my manager in collating department Capital Revenue budgetary management informati24、on 我协助经理收集各部门的资本收入预算管理信息 I reduce possible cost to achieve budget 我尽可能减少花费以达到预算Community To consistently deliver Every Little Helps for the community社区-对我们的社区始终如一地进行每一个细小的帮助I am a good neighborI am responsible and fair有责任心，公正，诚实做一个好邻居 I help the mall become a good neighbor in local community 帮助我的部门融入社区 I lead the mall to protect environment and be a good example for recycling renewable resources in the community 致力环保，废物利用和循环利用不可再生资源