1、某星级酒店英语培训手册某星级酒店英语培训手册EnglishEnglish TrainingTraining ManualManual目录目录CONTENTSCONTENTSForeword1前言Part One3第一部分Courtesy English基本礼貌用语Part Two22 第二部分Front Office Service前厅服务Part Three35第三部分Housekeeping Service客房服务Part Four52第四部分Food and Beverage Service餐饮服务Part Five71第五部分Recreation Service康乐服务前言前言Fore2、wordForeword步入全球知识经济时代后，中国饭店业与国际接轨日趋紧密。英语作为一种国际语言，是酒店员工与外宾交流的主要语言工具， 已成为酒店员工需要掌握的一项基本技能。 为进一步提高员工的英语水平， 酒店人力资源部特编写了这本英语培训手册， 以方便员工随时学习。学以致用，是我们学习的最终目标。愿您不断在工作中找到学习的动力，在交流中获得分享知识的乐趣。人力资源部AS the world has already stepped into the era of knowledge economy, Chinashotel industry is closely related to the3、 international market. English, a wordlanguage, functions as a main tool or a basic ability for hotel staff to communicatewith foreign guests. This English Training Manual is compiled by the Human ResourcesDepartment for the staffs study and improvement.Put what we learn into practice. Wish you would obtain motivation of the studyfrom your working, and benefit from the learning.Human Resources Dep