1、写写字字楼楼客客户户满满意意度度调调查查表表 受受访访者者（签签署署）：Respondent(signature)单单元元号号：Unit Number 公公司司名名称称 NameName ofof CompanyCompany 联联系系电电话话：Contact Number 烦烦请请贵贵司司根根据据大大厦厦物物业业管管理理服服务务情情况况，完完成成下下面面的的表表格格。请请在在选选项项后后打打或或在在注注明明您您的的建建议议，以以便便我我们们更更加加清清晰晰的的了了解解贵贵司司需需求求。PleasePlease reviewreview thethe serviceservice provid
2、edprovided toto youyou in in 20152015 andand finishfinish thesethese followingfollowing tables.Puttables.Put a a ticktick onon thethe optionsoptions andand writewrite youryouradvicesadvices toto helphelp usus toto serveserve youyou better.better.xxxx物物业业服服务务中中心心服服 务务 评评 价价 调调 查查（请请只只在在符符合合的的1 1项项上上打
3、打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryour evalutationevalutation )服服务务项项目目Service ProjectSurvey 服服务务内内容容Service ContentsSurvey很很满满意意Excellent满满意意Satisfactory一一般般BarelySatisfactory不不满满Dissatisfied很很不不满满Se
4、riouslyDissatisfied本本项项中中您您最最关关注注的的服服务务是是（）(Specify your most concen ineach project)1、物业服务团队PropertyManagementStaff服务形象Service image服务态度Service attitude专业性Service skills响应速度Response time2、大堂服务Hall Customersservice服务形象Service image服务态度Service attitude专业性Service skills主动性Service initiative3、投诉处理Compla
5、intshandling处理态度Attitude处理及时性Prompt response专人跟进Responsible personto follow up处理效果Handling results请转至背页继续完成（Turn to the back）服服 务务 评评 价价 调调 查查（请请只只在在符符合合的的1 1项项上上打打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryou
6、r evalutationevalutation )服服务务项项目目Service ProjectSurvey 服服务务内内容容Service ContentsSurvey很很满满意意Excellent满满意意Satisfactory一一般般BarelySatisfactory不不满满Dissatisfied很很不不满满SeriouslyDissatisfied本本项项中中您您最最关关注注的的服服务务是是（）(Specify your most concen ineach project)4、清洁卫生Sanitation洗手间清洁状况Washing roomcleaning洗手间易耗品补给及时
7、性Consumable productsupply其他公共区域清洁状况Other common areacleaning垃圾清运Waste remove5、绿化环境Landscaping外围绿化环境Outdoorlandscaping大堂绿化环境Lobby landscaping楼层绿化环境Office arealandscaping6、装修管理Fitting-outing-outmanagementmanagement装修异味Odors装修噪音Noise装修粉尘Dust施工人员出/入管理Workers entry andexit7、安全管理Securitymanagement人员出/入管理E
8、ntry and exit ofvisitors秩序控制Public ordercontrol物品出/入管理Entry and exit ofgoods消防演练Fire drill服服 务务 评评 价价 调调 查查（请请只只在在符符合合的的1 1项项上上打打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryour evalutationevalutation )服服务务项项目目S
9、ervice ProjectSurvey 服服务务内内容容Service ContentsSurvey很很满满意意Excellent满满意意Satisfactory一一般般BarelySatisfactory不不满满Dissatisfied很很不不满满SeriouslyDissatisfied本本项项中中您您最最关关注注的的服服务务是是（）(Specify your most concen ineach project)8、停车场管理Car parking车辆指引Parking direction业务办理便利性Business handlingconvenience停泊便利性Parkingco
10、nvenience标识标志清晰度Identificationclear9、电梯服务Lift service候梯时间Wating time电梯稳定性及舒适性Stable andcomfortable应急处理及时性Emergency handlingin time10、空调服务Airconditioningsupply温度舒适性Temperaturecomfortable空气质量Aair quality加时空调服务Over-time air-conditioningservice11、公共标识指引Publicidentificationguide标识位置设置Installation指引清晰度Dir
11、ection clear12、公共设施设备Publicfacilities公共设施设备的配备Public facilitiessupply运行的稳定性Stable operation定期保养Regularmaintenancequality维修及时性Maintenance intime13、公共活动Communityactivity联合宣传Joint propaganda节日装饰FestivalDecoration请转至背页继续完成（Turn to the back）物物 业业 管管 理理 服服 务务 总总 体体 评评 价价Total Appraisal很很满满意意ExcellentExcel
12、lent 满满意意SatisfactorySatisfactory 不不满满意意DissatisfiedDissatisfied如如有有其其他他物物业业管管理理服服务务意意见见及及建建议议，请请在在下下面面填填写写：IF you need any additional services or have other suggestions for improvement,please specify：衷心感谢贵司的配合和支持！贵司的宝贵意见将帮助我们不断提升物业管理服务。关于贵司的任何意见、建议或个性化需求，欢迎随时联系我们,。Thank you for your support.Your valuable suggestions will help us to continuously improve our services.All of your advice and additional services requirement can besent to the property management office.租户提供的一切资料保密The survey will be treated in strict confidence.办公地点：服务热线：13、公共活动Communityactivity
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