索菲特酒店人事管理制度（107页）.doc

1、Operations ManualDepartment Policies工作手册与部门制度Human Resources人力资源部DIVISION : HUMAN RESOURCES部门：人力资源部_TABLE OF CONTENTS目录Operations Manual & Department Policies工作手册与部门制度Volume 1第一卷HR.01Hiring员工招聘HR.02Separation退职HR.03Promotion & Transfer提升与调动HR.04Training培训HR.05Wage &Salary Administration工资管理HR.06Staf

2、f Benefits & Welfare员工福利HR.07General Personnel Policies人事制度Operations ManualDepartment Policies工作手册与部门制度HR.01Hiring员工招聘HR.01 Hiring第一章 员工招聘_TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度Volume 1第一卷HR01.01Recruitment / Selection / Placement招聘 / 筛选 / 岗位分配HR01.02Personnel Requisit

3、ion人员需求HR01.03Interview Involvement有关面试HR01.04Employment Contract / Letter Signing劳动合同 / 合同的签订HR01.05Probation Confirmation确认试用期到期HR01.06 Guest Contact Staff Recruitment招聘对客服务员工HR01.07 Confidential Information Access 关于内部机密文件的保密 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECR

4、UITMENT / SELECTION / PLACEMENT (1/8)招聘/筛选/岗位分配(1/8)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1. SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT系统地招聘、筛选和分配岗位 2. HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT饭店对招聘合格员工的要求 The overall qualification of the applicant

5、 shall relate to the job description, job profile and job analysis of the position concerned.申请者的整体条件应从申请职位的岗位职责、岗位要求和岗位分析角度进行评估。 Applicant resources :申请者类型：1. Walk-in applicant上门求职者2. Educational institute学校、学院3. Advertisement广告求职者4. Weekly vacancy list 每周空缺职位列表 An applicant shall complete the appl

6、ication form in her/his own hand writing at the Personnel Department. Application forms shall not be taken outside the Personnel Department.求职者须在人事部亲笔填写申请表。表格不能带出人事部。 Supporting documents :申请所需文件：1. Photograph size 2” not older than 6 months 2寸近期照片(不超过6个月)2. Copy of all education certificate(s)毕业证书复

7、印件3. Copy of resident registration户口本复印件4. Copy of identification card身份证复印件5. Copy of all recommendation letter(s) from the previous employer(s) 以往工作单位的推荐信 6. Other credential(s) required by the hotel饭店要求的其它证书DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION

8、 / PLACEMENT (2/8)招聘/筛选/岗位分配(2/8)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1. SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT系统地招聘、筛选和分配岗位 2. HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT饭店对招聘合格员工的要求 Each applicant shall be screened by the Personnel Manager as

9、follows :人事部须按如下程序筛选求职者:1. The Personnel staff member shall check all the submitted documents and certificate.检查提交的所有文件和证书。2. A pre-interview shall be organised and a subsequent comment shall be issued by the Personnel Department由人事部首先作面试，面试后进行评估。3. In some cases a step skill test shall be performed

10、, i.e., computer literacy, calculator usage, English language, aptitude test, etc.有些情况下，须对求职者进行基本技能测试，包括：电脑的操作，计算器的使用，英语水平，综合能力等。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (3/8)招聘/筛选/岗位分配(3/8)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP R

11、EGARDING :制订程序的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 饭店对招聘合格员工的要求 Any screened candidate shall be interviewed by the Department Head on a weekly basis.各部门经理须每周对经过筛选的候选人进行面试。 Interviewing :面试1. The interviewer

12、 shall have a good understanding of the vacant position needs and have prepared questions that are specifically designed towards the vacant position job profile主持面试者须充分了解空缺岗位职责要求，并仔细根据空缺岗位要求准备问题。2. The main information to be obtained is as follows :如下为提问要点：A. Knowledge and skill relative to the vaca

13、nt position与空缺职位相关的知识和技能B. Work experience 工作经历C. Ability to work in a team 团队协作能力D. Problem solving ability 解决问题的能力E. Self control ability 自控能力F. Constructive and positive work attitude 创造性的、积极的工作态度G. Service minded / guest first oriented 服务意识、客人至上精神H. General behaviour 整体表现I. Planning skill 计划能力 T

14、he evaluation of the applicant shall be performed by using all the above mentioned factors.对求职者的评估必须依据以上所列的全部要点来判断。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (4/8)招聘/筛选/岗位分配(4/8)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序

15、的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 饭店对招聘合格员工的要求 The Personnel Department shall send all supporting documents and evaluation forms of the qualified candidates to the Department Head concerned as soon as th

16、e Personnel Department task has been completed.人事部在完成职责之后，须尽快将合格求职者的全部文件和评估表转交给相关部门经理. The Personnel Department shall arrange an appointment date of interview to select the potential candidate(s) and inform the Department Head concerned if the vacant position is immediately available. If not, all th

17、e successful candidates records shall be filed accordingly in the divisional data bank for future reference.一旦有岗位空缺，人事部负责安排面试合适的候选者并立即通知有关部门经理。如果目前暂无空缺，人事部须归档保存面试合格候选人的文件备用。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (5/8)招聘/筛选/岗位分配(5/8)_PRO

18、CEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 饭店对招聘合格员工的要求 After any interview, the application and interview forms with the related comments, signed by the

19、interviewer, shall be sent back to the Personnel Department for appropriate filing.每次面试后，部门经理须在求职者的申请表和面试表格上注明评语并签字，返还人事部妥善归档。 Interview with the Resident Manager and the GM / DGM has to be organised before final approval. For the Assistant Manager level and above, the approval of the Chairman is ne

20、cessary.申请者必须经驻店经理和总经理、副总经理面试才能最终决定。副经理及其以上职位，须经董事长批准. The Personnel Department shall contact any successful candidate in order to confirm the position, salary benefits, joining date, any other essential condition and the appointment date and time of the contract signing. A format for physical exami

21、nation at a hospital to be designated by the hotel shall also be issued.人事部负责与面试合格的求职者联系通，确认职位，工资福利待遇，开始工作时间，其它相关问题、任命时间和签署合同日期；并且须将在指定医院输健康证的表格准备好。 Where the physical examination has been approved, the employment contract shall display the following signatures :求职者出具健康证后，劳动合同书须有以下签名：1. Approval by

22、Legal Representative or Legal Representative consigner.企业法人代表或法人代表的委托人的批准。2. Acknowledgement by the Department Head concerned and the HR Mgr and Personnel Mgr. 相关部门经理和人力资源部经理和人事经理的批准DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (6/8)招聘/筛选/岗位分配

23、(6/8)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 饭店对招聘合格员工的要求 A certified copy of the original employment contract shall be issued to the successful ap

24、plicant and the original copy shall be filed in the employees personal file which shall be kept at the Personnel Department.受聘者保存副本劳动合同书一份，原件须放入其个人档案由人事部保存归档。 The extra documents that may be required to be filled in and returned to the Personnel Department on the starting date.人事部可能要求员工填入并提交额外的文件归档。

25、DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (7/8)招聘/筛选/岗位分配(7/8)PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STA

26、FF RECRUITMENT 饭店对招聘合格员工的要求 The Personnel Department shall prepare all documents concerning payroll, i.e., payroll action form, and submit them to the Financial Controller.人事部须向财务总监提供所有涉及工资总额的文件，如工资操作单。 The Personnel Department will send a letter of regret to all unsuccessful applicants / candidates

27、.人事部将以道歉信的形式通知未能通过面试的求职者和候选人。 The documents required are as follows :以下为所需文件：1. Application form申请表2. Candidate assessment form候选人评估表3. Physical examination健康证4. Employment contract劳动合同书DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部RECRUITMENT / SELECTION / PLACEMENT (8/8)招聘/筛选/

28、岗位分配(8/8)PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP REGARDING :制订程序的目的：制订部门内部制度，包括：1.SYSTEMATIC RECRUITMENT, SELECTION & PLACEMENT 系统地招聘、筛选和分配岗位 2.HOTEL REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 饭店对招聘合格员工的要求 The lines of authority for the Department concerned are the following :如下为各部门经理的权限范围：T

29、ASK任务D.H.部门经理P & T M人事经理RM驻店经理GM，DGM总经理，副总经理Chairman董事长1.PersonnelRequisition 人事需求申请Handle处理权Approve批准权2.Interview Expatriate 面试外籍员工 Handle处理权 L 2 二级员工Handle处理权Handle处理权Handle处理权Handle处理权 L 3 L 6 三六级员工Handle处理权Handle处理权Handle处理权Handle处理权 L 7 L 8 七八级员工Handle处理权Handle处理权Handle处理权Handle处理权3.Decision Ma

30、king : 决策权 Expatriate 外籍员工 Approve批准权Approve批准权 L 2 二级员工Handle处理权Handle处理权Handle处理权Approve批准权Approve批准权 L 3 L 6 三六级员工Handle处理权Handle处理权Handle处理权Approve批准权 L 7 L 8 七八级员工Handle处理权Handle处理权Handle处理权Approve批准权4.Contract Expatriate 外籍员工的劳动合同Sign签字权Sign签字权L 2 L 8 二八级员工Sign签字权Sign签字权Sign签字权5.PayrollAction

31、Form 工资操作单Sign签字权Sign签字权Sign签字权DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部PERSONNEL REQUISITION (1/2)人员需求(1/2)_PROCEDURE PURPOSE :DEPARTMENTAL STANDARD SET-UP :制订程序的目的：制订部门内部制度，包括：1. UNFILLED POSITION PROCESSING STANDARDS空缺职位的确定标准2. RECRUITMENT PLANNING / PERSONNEL REQUISITIO

32、N CONSISTENCY保持招聘计划与人员需求一致3. VACANCY PRIORITIES FOR HOTEL STAFF本饭店员工享有空缺职位的优先选择权The Department Head :致各部门经理：1. Complete the Personnel Requisition form with all the required details of an unfilled position填写人员需求表，注明空缺职位的细节2. Relate the form to the approved recruitment planning procedure将表格与招聘计划对照，检查是

33、否符合规定的程序3. Send the form to the HR & Training Mgr将表格交给人事培训经理 Following a staff resignation :在有员工辞职后：1. Any replacement within the approved Personnel Requisition guide budget shall be processed immediately在人员安排预算内的人事替换须立即办理。2. Any transfer shall get the total agreement from the Department Heads conce

34、rned任何岗位调动必须经过相关部门经理的批准。3. Any promotion shall get the signed approval from the GM / DGM任何职位提升必须经过总经理和副总经理签字批准。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部PERSONNEL REQUISITION (2/2)人员需求(2/2)_PROCEDURE PURPOSE :DEPARTMENTAL STANDARD SET-UP :制订程序的目的：制订部门内部制度，包括：1. UNFILLED POSI

35、TION PROCESSING STANDARDS空缺职位的确定标准2. RECRUITMENT PLANNING / PERSONNEL REQUISITION CONSISTENCY保持招聘计划与人员需求一致3. VACANCY PRIORITIES FOR HOTEL STAFF本饭店员工享有空缺职位的优先选择权 The Personnel Manager shall check all details and decide whether the requisition is feasible and in line with the Personnel Requisition gui

36、de budget.人事培训经理须确认此项人事需求的可行性并保证新的人员需求与人员安排预算一致。 All Personnel requisitions shall be approved by the GM / DGM before entering the next stage.进行下一步之前，一切人员需求申请须经过总经理和副总经理批准。 The documents required are as follows :需提供如下文件：1. Personnel Requisition form人员申请表2. Promotion / Transfer form内部提升、调岗申请单DIVISION

37、: HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部INTERVIEW INVOLVEMENT (1/1)有关面试(1/1)_PROCEDURE PURPOSE :INTERVIEW EFFICIENCY POLICY SET-UP制订程序的目的： 制订高效面试程序，包括：Levels of management involved in the interview process are as follows :如下为不同管理层面试不同级别员工的说明表：LEVEL级别DEPT HEAD部门经理DGM副总经理GM总经理Level 1

38、一级- -Level 2二级Level 3三级Level 4四级Level 5五级Level 6六级Level 7七级Level 8八级 Key :Front-of-house 前台说明Back-of-house 后台 The front-of-house areas are as follows :前台具体指的是：1. Rooms Department房务部2. Food & Beverage Department餐饮部3. Sales & Marketing Department销售部 The back-of-house areas are as follows :后台具体指的是：1. E

39、xecutive Office行政办公室2. Finance & Administration Department财务部3. Engineering Department工程部4. Personnel & Training Department人事培训部 All interviews shall be supported by accurately completed interview forms and signed by the respective interviewers.每次面试均须配全套面试表格和文件，并经面试经理分别签字。DIVISION : HUMAN RESOURCES

40、DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部EMPLOYMENT CONTRACT / LETTER SIGNING (1/1)劳动合同 / 合同的签订（1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP FOR :制订程序的目的：制订部门内部制度，包括：1.NEW EMPLOYEE CONTRACTS 新员工的劳动合同书2.HOTELS REFERENCE DOCUMENTS 饭店参考资料 Management signatures required in a contract / letter of em

41、ployment shall be displayed according to the hiring level of the new employee as follows :如下为不同级别的新员工需不同管理层签字的说明表：CONTRACT/LETTER劳动合同书HR & PM人力资源经理DH部门经理DGM副总经理GM总经理Chairman董事长Expatriate外籍员工Level 1一级Level 2二级Level 3三级Level 4四级Level 5五级Level 6六级Level 7七级Level 8八级Temporary Contract临时合同 The new employe

42、es signature shall also be requested regarding the acceptance of the terms & conditions stated in the contract / letter of employment.新员工也要求在劳动合同书上签字，证明接受合同书所列条款。 Any other corrections / additions that may occur shall be signed by the new employee for acceptance.如有合同书有任何改动或添加，新员工也须在合同书上签字表示接受。DIVISI

43、ON : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部PROBATION CONFIRMATION (1/1)确认试用期到期(1/1)_PROCEDURE PURPOSE :SYSTEMATIC CONFIRMATION APPROACH FOR :制订程序的目的：制订系统方法来确认试用期的到期：1.THE EMPLOYEE ON PROBATION 在试用期内的员工 2.THE RESPONSIBLE SUPERIOR 相关领导The Personnel Department shall inform every Depar

44、tment on a monthly basis regarding :人事部每月须将如下要点通知各部门：1. The name of the employee who is up for confirmation within the month当月需确认试用期到期的员工名单2. The due date of the employee who is up for confirmation within the month当月需确认试用期到期的日期表 One month prior to the completion date of probation, the Personnel Depa

45、rtment shall send the performance appraisal form to the Department Head concerned.人事部须在试用期满一个月前提前将工作表现评估表交给相关部门经理。 The Department Head, Assistant Manager or Supervisor of the employee shall proceed to review the employees performance objectively and constructively, with the employee her/himself.部门经理

46、，部门副经理或员工主管须与员工本人客观地评估其工作表现，并提出建设性意见。 The form shall be signed by the employee concerned, the immediate supervisor and the second immediate supervisor of the employee.评估表须经员工本人、直接主管和间接主管签字。 Ten days prior to the completion date of probation, the Department Head concerned shall return the completed f

47、orm to the Personnel Department for processing and issuance of a letter of confirmation to the employee.有关部门经理须在试用期期满前十天将评估表返还人事部，以便准备确认员工试用期期满的信件。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部GUEST CONTACT STAFF RECRUITMENT (1/2)招聘对客服务员工(1/2)_PROCEDURE PURPOSE :GUEST-CONTACT PO

48、SITION APPLICATION MANAGEMENT POLICY SET-UP 制订程序的目的： 申请对客服务岗位 建立管理制度 All applicants for any Guest Contact position shall meet the appropriate Personnel employee on the date of application.所有对客服务岗位的求职者在申请当天须经人事部目测。 The assigned officer shall recommend the potential applicants to be screened by the HR

49、 & Training Mgr.指定主管须向人力资源培训部经理推荐求职者以便筛选。 The HR & Training Mgr shall classify the applicants into 4 categories regarding the application data bank, as follows :人力资源培训经理须安如下四类划分求职者：1. Grade A一类-Highly recommend大力推荐 2. Grade B二类-Recommend推荐3. Grade C三类-Keep In View待定4. Grade D四类-Reject / File For ref

50、erence回决、文件另作参考 After the opening of the Novotel Peace Beijing, a Interview Committee shall be created as follows :北京诺富特和平宾馆开业后，须安如下要求成立一面试委员会：1. Permanent Committee :面试常设委员会2. HR & Training Mgr 人力资源培训经理3. Rotation Committee :面试轮执委员会4. Representative from the Rooms Department 房务部代表5. Representative

51、from the Food & Beverage Department 餐饮部代表6. Rotating representative from the Sales & Marketing, the Engineering and the Finance & Administration (Level 2 / 3) 营销部，工程部和财务部轮流派代表(二、三级) DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部GUEST CONTACT STAFF RECRUITMENT (2/2)招聘对客服务员工(2/2)_

52、PROCEDURE PURPOSE :GUEST-CONTACT POSITION APPLICATION MANAGEMENT POLICY SET-UP 制订程序的目的： 申请对客服务岗位 建立管理制度 The Rotation Committee shall be constituted by the selected staff members from Level 2 or 3 who are appointed by their respective Department Heads on a monthly basis.面试轮执委员会由每月有关部门经理指派的二级或三级员工组成。

53、The procedure shall only apply when screening applicants from Level 5 downwards.此程序仅限于挑选五级以下的员工。 The successful candidates from the Panel Interview will be sent to the Section / Department concerned for further interview and process.通过面试委员会面试的候选人将转至有关部门，以便安排进一步的面试。DIVISION : HUMAN RESOURCES DEPARTME

54、NT : PERSONNEL 部门： 人力资源部 部门： 人事部CONFIDENTIAL INFORMATION ACCESS 关于内部机密文件的保密_PROCEDURE PURPOSE :CONFIDENTIAL INFORMATION ACCESS MANAGEMENT POLICY SET-UP 制订程序的目的： 建立保密制度 建立管理制度Any employee recruited in an area where he / she will have access to confidential information such as, Hotel Policy and Proced

55、ure, job description, any database, bank account, salary scale etcetera . . . must sign a letter accepting the fact that if he / she is copying any confidential information for usage outside the NOVOTEL Hotel (hard copy or soft copy), he / she will be pursuit as a Thief.任何能接触到饭店内部机密文件的员工(例如：饭店规章制度，饭

56、店工作程序，岗位职责，任何数据库数据，银行帐号，工资水平，等等)，必须与饭店签订保证书，保证绝对不能将内部机密文件作拷贝(无论是书面拷贝或软件拷贝)带出北京诺福特和平宾馆。如有上述情况发生，将按偷窃行为论处。Operations ManualDepartment Policies工作手册与部门制度HR.02Separation退职HR.02 Separation第二章 退职TABLE OF CONTENTS目录Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR02.01Employment Separation退职HR02

57、.02Exit Interview离职面试DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部EMPLOYMENT SEPARATION (1/1)退职(1/1)_PROCEDURE PURPOSE : EMPLOYMENT TERMINATION STANDARD SET-UP 制订程序的目的：制订办理员工离职程序Resignation辞职 In the case of an employee resigning from the hotel on her/his own accord, she/he shal

58、l submit, 30 days in advance, written notice through her/his department head with the acknowledgement of the Department Head.一旦员工自愿辞职，他/她须提前三十天提交经部门经理签字同意的书面通知。 The Department Head shall pass the letter of resignation to the HR & Training Mgr within three days.部门经理须在三天之内将员工辞职信转交人力资源培训部经理。 The Person

59、nel Department shall process the necessary documents within 7 (seven) days.人事部须在七天之内办理必需的文件。Dismissal for misconduct因过失解雇 In the case of an employee having violated the rules and regulations of the hotel, the Assistant Manager shall inform the Department Head at once.一旦有员工违反饭店规章制度，部门副经理须即刻通知部门经理。 Wi

60、thout any delay, the Department Head concerned shall consult the HR & Training Mgr for the appropriate action to be taken.有关部门经理须立即与人力资源培训经理商量应采取的处理办法。 Prior to any dismissal, the approval from the GM / DGM is necessary.采取解雇行为前，须得到总经理和副总经理的批准。 All separation of employment shall be processed through

61、the exit interview which contains the termination check list for the proposal of the last salary payment.全部退职行为之前均须先进行离职面试，讨论解职前应处理问题，提请最后一次工资申请。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部EXIT INTERVIEW (1/1)离职面试(1/1)_PROCEDURE PURPOSE : EXIT INTERVIEW STANDARD SET-UP制订程序的目的：

62、制订离职面试程序 Level 1 staff members shall be interviewed by the GM / DGM 岗位等级为一级的员工辞职前须经总经理和副总经理作离职面试。 Level 2 and Level 3 staff members shall be interviewed by the DGM, the Department Head concerned and the HR & Training Mgr.岗位等级为二级和三级的员工须经副总经理、有关部门经理和人力资源培训部经理作离职面试。 Level 4 to Level 8 staff members sha

63、ll be interviewed by the Department Head concerned, the HR & Training Mgr 岗位等级为四级至八级的员工须经有关部门经理和人力资源培训部经理作离职面试。Operations ManualDepartment Policies工作手册与部门制度HR.03Promotion & Transfer提升与调动HR.03 Promotion & Transfer第三章 提升与调动TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷

64、HR03.01Promotion提升HR03.02Internal Promotion内部提升HR03.03Accor (China) Internal Transfer雅高(中国地区)内部调动HR03.04Internal Transfer内部调动DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部PROMOTION (1/1)提升(1/1)_PROCEDURE PURPOSE : STAFF RECOGNITION POLICY SET-UP制订程序的目的： 制订提升员工制度 The Management T

65、eam (either the GM / DGM, and the HR & Training Mgr) shall sign the letter of announcement for a promotion and present it in person to the promoted staff member.管理层 (总经理/副总经理及人力资源培训经理)需在提升通知书上签字，并亲自交给提升员工本人。 The HR & Training Mgr shall upgrade her/his recent ID card, name tag and uniform, then the G

66、M / DGM shall present her/him with a new ID card, name tag and new uniform set.人力资源培训经理须负责更换得到提升员工的工卡工牌，工服，而后总经理/副总经理将亲自把更换过的工卡工牌和新工服发给员工。 The event may take place during the Staff Party, any appropriate birthday party, any morning briefing meeting or any staff activity whenever and/or wherever appr

67、opriate.选择合适的场合举行仪式，如选择员工聚会，生日会，晨会或其它任何合适的时间和场合。 Photo has to be taken and put in the employee notice board.员工照相后，将相片在员工公告栏内公布。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部INTERNAL PROMOTION (1/2)内部提升(1/2)_PROCEDURE PURPOSE :INTERNAL PROGRESS REVIEW STANDARD SET-UP制订程序的目的： 制订内部

68、提升评估制度 Prior to her/his promotion, any employee to be promoted from Level 8 to Level 7 and upwards to Level 2 shall be required to take the supervisory test at the Training Centre within 3 days of the issuing of the related memo by the Personnel Department.任何从8级升到7级直至到2级的员工得到提升前，须在收到人事部相关备忘录后三天之内，参加

69、培训部主持的管理考试。 Once the supervisor has obtained the test result, the employee shall be appraised as to whether she/he deserves promotion.被提升员工的上级主管在收到考试结果后须对员工作评估，以便考察他(或她)是否有资格得到提升。 If the new position is confirmed, the Personnel Department may adjust the salary as per the minimum scale of the new lev

70、el after the probation period of the new position has been completed.如新职务得到确认，人事部可在新职务试用期满之后根据新职务的最低工资标准调整员工的工资。 There is a mandatory 4 months performance review instead of the traditional 3 months probation period for all internally promoted staff.所有得到内部提升的员工均须经过四个月的工作表现考察，而非原有的3个月的试用期考察。 Once the

71、required 4 months have been completed in the new position, any salary adjustment shall be subject to a satisfactory up-to-standard performance and at the discretion of the Department Head.四个月的工作表现考察期满后，工资调整须参考工作表现是否合格，并听从部门经理的意见. The annual increment of any employee promoted from Level 8 to Level 7

72、and upwards to Level 2 shall be based on the effective date of the new appointment.每年从8级到7级直到2级的提升人数需以新任命的有效期为基础。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部INTERNAL PROMOTION (2/2)内部提升(2/2)_PROCEDURE PURPOSE :INTERNAL PROGRESS REVIEW STANDARD SET-UP制订程序的目的： 制订内部提升评估制度 Any inte

73、rnally promoted employee shall not be exempted from the Minimum Required Training Credit hours during the 4 months in the new position. However, the MRTC program shall be adjusted as per the new level.新近得到提升的员工不能免去在新岗位上为期四个月的受训期。受训期限可根据新岗位的需要调整。 A minimum 6 months internal task performance shall be

74、compulsory for any further promotion at any level.第二次提升前，须要通过至少六个月的工作表现考察。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部ACCOR (CHINA) INTERNAL TRANSFER (1/1)雅高(中国地区)内部调动 (1/1)_PROCEDURE PURPOSE : INTER-PROPERTY STAFF TRANSFER POLICY SET-UP 制订程序的目的： 制订员工内部调动制度ACTUAL HOTELSTAFF ME

75、MBERPOTENTIAL HOTEL饭店员工饭店Letter of Requestto the Dept. Head 至部门经理的申请信Appraisal InterviewInterview Processfrom the Dept. Head 面试程序 部门经理作评估面试 Acceptance 接受TransferOfficiallyapproved by the GMRequested by the GM 经总经理批准同意调动经总经理正式申请 Regret Letter 回绝信EmploymentEmploymentRelease LetterAcceptance Letter 发调函

76、 发接收函Accor Transfer FileThe accepted employee shall officially 雅高调动档案resign from the original property. 员工在调动前须向原单位正式辞职。Personal File 个人档案DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部INTERNAL TRANSFER (1/2)内部调动 (1/2)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP FOR :制订程序的目的： 制

77、订部门内部制度，包括：1. SMOOTH FLOW调动流程2. CAREER ADVANCEMENT SUPPORT 支持事业的进步 Any employee who wants to be transferred to another Department shall accurately complete the transfer form and be interviewed by the assigned Assistant to the Personnel Manager.任何有意调动到其它部门的员工须仔细填写内部调动单，并接收人事部副经理的面试。 The immediate sup

78、erior shall provide any comments relating to whether the employee is ready for the transfer.主管上级须提供所有表明员工是否可以得到调动的证明。 The internal candidate shall be interviewed by the Department Head and the transfer shall finally be approved by the Resident Manager and GM / DGM. The interview form shall be comple

79、ted and returned to the Personnel & Training Department within 3 days.员工须经过部门经理的面试，并得到驻店经理、总经理和副总经理的批准之后才可调动。面试表须在三天之内返还人事培训部。 If the candidate is qualified, her/his immediate superior and the Department Head concerned shall agree upon the effective date, and the immediate superior shall notify the

80、Personnel Department in writing to adjust the employees payroll and status accordingly.如员工有资格受到调动，其主管上级和有关部门经理须协商调动时间。主管上级须书面通知人事部对其工资和职位作相应调整。 Employees cannot be transferred if there is no replacement available, in order not to affect hotel operations unduly.为了避免影响饭店的正常运行，如果没有补缺的员工，就不能给员工做调动。DIVIS

81、ION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部INTERNAL TRANSFER (2/2)内部调动 (2/2)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP FOR :制订程序的目的： 制订部门内部制度，包括：1. SMOOTH FLOW调动流程2. CAREER ADVANCEMENT SUPPORT 支持事业的进步 For any internal transfer within the same Department, the Department Head si

82、mply issues a memo to the Personnel Department informing of the staff movement, so that Personnel Department can adjust the employees payroll and status.对于同一部门内部的职位调动，部门经理只需发备忘录通知人事部，以便人事部调整其工资和职位。Operations ManualDepartment Policies工作手册与部门制度HR.04Training培训HR.04 Training第四章 培训TABLE OF CONTENTS目录_Ope

83、rations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR04.01Trainee实习生HR04.02Cross Exposure Skill Training跨部门培训HR04.03External Language Training外派外语培训HR04.04Buddy System以老带新制度HR04.05External Training外派培训HR04.06Training Item Borrowing & Returning培训资料的借用和返还DIVISION : HUMAN RESOURCES DEPARTMENT : PE

84、RSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部TRAINEE (1/5)实习生(1/5)_PROCEDURE PURPOSE :POLICY SET-UP 制订程序的目的： 制订制度Eligibility资格要求： Any student who is officially and currently registered in any education institute and is studying any course that requires supervised training in the hotel industry.任何需要接受饭店培训的在校

85、正式学生，专业不限。 The trainee(s) shall be recommended by the authorised school administrator(s) to undergo practical training.须得到学校管理人员的正式推荐。 Any other trainee(s) shall be accepted only upon the written approval of the Hotels Management Team.须得到饭店管理层的书面批准。Application申请要求： The letter requesting practical tr

86、aining shall be duly signed by the authorised school administrator(s) and be submitted to the Personnel Department.须将学校管理人员签字的实习推荐书提交人事部。 Any trainee shall complete and submit the trainee application form with the following documents to be enclosed :实习生须填写实习申请表，一并附上以下文件：1.Photocopy of national ID ca

87、rd身份证复印件 2.Photocopy of school ID card学历证明复印件3.Photocopy of resident registration户口簿复印件 4.Medical Certificate健康证5.Recent photographs of size 2”两张两寸照片DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部TRAINEE (2/5)实习生(2/5)_PROCEDURE PURPOSE :POLICY SET-UP 制订程序的目的： 制订制度 The

88、 HR & Training Mgr as well as the Department Head concerned, shall interview all trainees to ensure the hotel standard requirements.为保证饭店水平，人事培训部经理和有关部门经理须对所有的申请者进行面试。 The trainee can only begin the training period upon final approval of the Management Team.只有收到管理层最终确认之后，实习生才能开始接受培训。 The trainee sha

89、ll sign the practical training contract before the date of commencement.实习生在开始培训前须签订实习合同。 Any trainee shall be allowed to move to any other department only upon the satisfactory completion of a one month training period in a specific department.实习生只有在一个部门实习期满一年后才能转到其它部门实习。DIVISION : HUMAN RESOURCES

90、DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部TRAINEE (3/5)实习生(3/5)_PROCEDURE PURPOSE :POLICY SET-UP 制订程序的目的： 制订制度Regulation制度 The Personnel & Training Department shall orientated the trainee prior to the training session.人事培训部门在培训开始前须向员工作入店介绍。 The responsible Department Head / Trainer shall p

91、ermanently oversee and evaluate the trainees performance during the training period, and return the duly completed evaluation form to the Personnel & Training Department on the last training day.负责部门经理和培训员须监督实习生在实习期内的工作表现，在培训最后一天将评估表返还人事部。 The HR & Training Mgr shall submit the final report concerni

92、ng the supervised trainee to the education institute.人事培训部负责将最终培训报告提交给学校。 The training program shall be conducted, whenever possible, both in Chinese and English.培训计划须尽可能地用中、英文两种语言实施。 The final appraisal of the trainee can be in Chinese or in English.实习生的最终评估可用中文或英文进行。 The trainee is required to wor

93、k in a manner identical to any other staff member and shall strictly follow the hotels internal rules and regulations.实习生需严格遵守饭店内部规章制度，与其它员工一视同仁。 Consequently, the violation of any of those rules implicates the immediate termination of the training contract.实习生在实习期间违反饭店制度，实习合同随即终止。 The trainee shall

94、 permanently wear the official hotel uniform as prescribed by the hotel standard and their name tag when on hotel premises.实习生在饭店内须按饭店要求穿着饭店制服、佩戴名牌。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部TRAINEE (4/5)实习生(4/5)_PROCEDURE PURPOSE :POLICY SET-UP 制订程序的目的： 制订制度 The

95、trainee shall clock in/out at the timekeepers office and record the in/out time on the appropriate sheet to be found at the timekeepers office.实习生须在考勤室按时打卡。The hotel shall provide 2 duty meal / day at the staff canteen and authorised access to the clinic only during training hours according to the c

96、ontract.饭店须在实习期根据合同规定向实习生提供每天两餐和到医务室看病的权力。 The trainee shall undergo the provided training session 5 days / week as scheduled by the Department Head / Trainer.实习生须按照部门经理和培训员的要求每周五天接受培训。 The training period duration shall be a minimum of one month.实习期至少需要一个月。DIVISION : HUMAN RESOURCES DEPARTMENT : PE

97、RSONNEL & TRAINING部门：人力资源部 部门：人事培训部 _TRAINEE (5/5)实习生(5/5)_PROCEDURE PURPOSE :POLICY SET-UP 制订程序的目的： 制订制度 The trainee cannot be absent more than 3 times during the whole training period. Any absence from work without a satisfactory reason may lead to the cancellation of the training contract.整个实习期间，

98、实习生最多不能缺席三次。无正当理由缺席有可能导致取消实习合同. The trainee shall not be entitled to any compensation from the hotel unless agreed in Trainee. The trainee shall systematically report to the Personnel & Training Department the day following the completion of training in a specific department.实习生不能从饭店得到实习生的实习费。在一个部门完

99、成培训后，实习生须即刻向人事培训部汇报。 The number of trainees shall be defined by the Department concerned.实习生的数量须由部门经理决定。Remark补充说明Anything that has not been covered in this policy shall be subject to the consideration and approval of the Management Team of the hotel.其它任何未包括到此项制度的内容须经过管理层重新批准。DIVISION : HUMAN RESOUR

100、CES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部_CROSS EXPOSURE SKILL TRAINING (1/4)跨部门培训(1/4)_PROCEDURE PURPOSE : INTER-DEPARTMENTAL EXTENSIVE TRAINING 制订程序的目的：跨部门培训制度的建立 Eligibility资格要求：1. Any staff member of any level处于任何职位的任何员工2. Any staff member who has passed the probationary period任何通

101、过试用期的员工Application申请要求： The trainee shall fill out the cross exposure skill training application and contract.跨部门接受培训的员工须填写跨部门技术培训申请表和合同。 The trainee shall obtain the approval from her/his Department Head in advance.跨部门接受培训的员工须事先得到部门经理的批准。 The application form shall be submitted by the trainee to th

102、e Personnel & Training Department which is responsible for the co-ordination with the recipient Department.接受培训员工须将申请表提交给人事培训部，由人事部负责与进行培训的部门协调。 The trainee shall be notified by the Personnel & Training Department about all arrangements made with the recipient Department.人事培训部须通知接受培训员工进行培训的部门的要求。 Th

103、e trainee shall begin the training as per advice given by the Personnel & Training Department and upon the approval of the HR & Training Mgr and the approval of the recipient Departments Manager.接受培训的员工须按照人事培训经理的通知开始进行培训，并得到人事培训经理和进行培训部门经理的批准。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAIN

104、ING部门： 人力资源部 部门： 人事培训部_CROSS EXPOSURE SKILL TRAINING (2/4)跨部门培训(2/4)_PROCEDURE PURPOSE : INTER-DEPARTMENTAL EXTENSIVE TRAINING 制订程序的目的： 跨部门培训制度的建立 The recipient Department Head / Trainer shall check the trainees attendance at every session and issue comments according to the trainees performance, on

105、ce the training period has been completed.进行培训的部门经理或培训员须定期检查接受培训员工的考勤；在培训期结束后，须提供工作表现评估。Regulation培训制度 The trainee shall only be allowed to undergo one training session in one area at a time.接受培训员工一次只能接受一次培训项目。 The trainee may apply to train in any area, except the following Departments which are co

106、nsidered confidential :接受培训员工可以在任何部门的区域接受培训，以下应属保密的部门除外：1. Finance 财务部2. Credit / Accounts Receivable信用、应收帐务部门3. Purchasing / Accounts Payable 采购、应付帐务部门4. Cashier & Front Cashier 出纳和前台收银职位5. Sales 销售部6. Personnel 人事部 The maximum duration of training shall be clearly and wisely defined within a perio

107、d of one month and scheduled at the convenience of both the recipient Department and the trainee.培训期最长期限为一个月，并应根据组织培训的部门和接受培训员工协商后的时间进行安排.DIVISION : HUMAN RESOURCESDEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部_CROSS EXPOSURE SKILL TRAINING (3/4)跨部门培训(3/4)_PROCEDURE PURPOSE : INTER-DEPARTMENTA

108、L EXTENSIVE TRAINING 制订程序的目的： 跨部门培训制度的建立 The training session shall be provided during off duty hours, hence the trainee shall clock out before attending the training session unless agreed by DH.员工接受培训须在下班后进行，因此接受培训员工除非得到部门经理的批准，否则须先打卡下班，然后再参加培训。 The trainee shall be under the direct supervision of

109、the Department Trainer.接受培训员工须直接服从部门培训员的管理。 The trainee shall scrupulously follow the Departments rules & regulations.接受培训员工须严格遵守部门的规章制度。 The trainees total absence count shall not exceed 20% of the required training hours.接受培训员工缺勤最多不能超过整个培训时间的百分之二十。 The recipient Department Head may cancel and post

110、pone the training session to an appropriate later date through the Personnel & Training Department in case of busy hours in the recipient Department.如组织培训的部门因事务繁忙无法安排培训，可通过人事部通知参加培训的员工取消或推迟培训。 The trainee shall not neglect her/his present duties and shall always maintain a good work performance in h

111、er/his original Department.接受培训的员工不能忽视本职工作，仍须出色完成在原岗位的工作。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部_CROSS EXPOSURE SKILL TRAINING (4/4)跨部门培训(4/4)_PROCEDURE PURPOSE : INTER-DEPARTMENTAL EXTENSIVE TRAINING 制订程序的目的： 跨部门培训制度的建立 The training may be terminated with the

112、 approval of the HR & Training Mgr if any violation of the hotels rules by the trainee occurs.一旦接受培训的员工违反了饭店的规章制度，人事培训经理有权终止培训合同。 In case the training contract is terminated because of any violation of the hotels rules, the trainee shall be suspended from training privileges for one full year. The s

113、uspension shall be effective from the contract termination date.一旦因员工违规而导致培训合同终止，此员工从培训合同终止时算起一年内不能再参加任何培训项目。 Thereafter, an application form for a new training contract shall be completed and the suspension form shall be filed in the relevant staff members personal file.因此，接受培训的员工须填写培训申请表；对于一年内不能参加

114、培训的员工，应将其相关记录妥善归档。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_EXTERNAL LANGUAGE TRAINING (1/2)外派外语培训（1/2)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 部门内部制度的建立 The four languages which are acceptable for the programme are English, French, German and Japanese.外语培训计划规定

115、英语，法语，德语和日语四种外语为培训计划内的语种。 The recommended language institutes for the employees to apply to study shall be displayed on a list attached to the external language training application form.外派外语培训申请表须附有推荐的外语语言学校清单。 The regulations, application form and tuition fee of these institutes shall be submitted

116、 to the Training Department prior to application for approval by the HR & Training Mgr.在人力资源培训经理对外派培训申请作审批之前，培训部须收到这些语言学校的培训申请表,学校的规章制度和培训所需费用。 All applicants shall complete the external language training application form and obtain the final approval from the Training Mgr and HR & Training Mgr.所有申请

117、外派培训的申请人须事先填写外派外语培训申请表，并得到培训经理和人力资源培训经理的批准。 The related fees shall be reimbursed to the applicants under the following conditions :在如下情况下，饭店将负责报销相关费用：1. The applicants shall have completed the course with full attendance record申请人须全勤完成培训课程。2. The applicants shall have received the certificate refere

118、nce letter申请人须获得学位证明信。3. The applicants shall have passed the Training Departments language test and the Department Heads interview to ensure that the newly acquired knowledge is useful for performing their actual professional tasks申请人须通过培训部的语言考试;并经部门经理面试后能证明新学知识有助与日常工作。DIVISION : HUMAN RESOURCES DE

119、PARTMENT :TRAINING部门： 人力资源部 部门： 培训部_EXTERNAL LANGUAGE TRAINING (2/2)外派外语培训（2/2)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 部门内部制度的建立 The applicants shall submit to the Training Department the original course certificate and the original receipt of tuition fee at the end of each course on

120、ly.申请人在每次培训结束后须向培训部提交学位证书原件和学费收据。 The course attendance shall be during the applicants off duty hours.语言培训须在员工业余时间进行。 The program applies exclusively to applicants currently holding an employment contract with the hotel. If any contract termination occurs, the program shall be immediately cancelled

121、and thus non reimbursed.语言培训计划仅限于与饭店签有有效合同的员工。如发生终止合同的情况，培训计划随即取消，饭店因此不负责报销相关费用。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_BUDDY SYSTEM (1/2)以老带新制度(1/2)_PROCEDURE PURPOSE :NEW STAFF WELCOMING, ORIENTATION & ASSISTANCE STRUCTURE POLICY SET-UP 制订程序的目的：欢迎新员工，新员工入店介绍与协助饭店制度的建立Elig

122、ibility资格要求： The buddy qualification shall be as follows :以下为优秀员工的要求资格：1. At least 6 (six) months of service 至少有六(6)个月的服务经验2. Positive attitude towards the hotel 对饭店态度积极3. Good performance 工作表现出色 All buddies have to first pass the course “How to be a good buddy” before receiving the buddy badge.所有优秀

123、员工在授予优秀员工名牌之前，须先通过“怎样成为一个优秀员工”的测试.Assignment任务要求： The Department Head concerned shall assign an exemplar staff member within the Department with similar responsibility, to work together with the newly hired staff.员工部门经理须在部门内指定一优秀员工作为其它新员工学习的榜样。 Each Department Head shall submit the selected name lis

124、t of buddies to the Training Department before the new staff join.各部门经理需在新员工到岗之前向培训部提交优秀员工名单。 The Training Department shall inform the selected buddy to pick up the newly joining staff, once the mini orientation has been completed, and also distribute the buddy check list form to all buddies concern

125、ed as guidance.新员工入店介绍结束后，培训部负责向新入店员工介绍优秀员工；并向所有优秀员工分发优秀员工名单。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_BUDDY SYSTEM (2/2)以老带新制度(2/2)_PROCEDURE PURPOSE :NEW STAFF WELCOMING, ORIENTATION & ASSISTANCE STRUCTURE POLICY SET-UP 制订程序的目的：欢迎新员工，新员工入店介绍与协助饭店制度的建立 The buddy shall provid

126、e the newly joining staff member with the appropriate information and assist her/him in order for her/him to learn more about the hotel working rules and what is expected from her/him.优秀员工须向新入店员工介绍情况，帮助新员工了解饭店制度和岗位要求。l After a 2 weeks period, the HR & Training Mgr shall meet with both the buddy and

127、the newly joining staff member to sum up all relevant hotel information, policies, rules & regulations and collect the buddys checklist for reference.两周后，人事培训经理将召集优秀员工和新入店员工，总结饭店的规章制度和有关信息，并收集优秀员工对新入店员工所作的评价表作参考。 The buddy system shall be applied to all newly hired staff during the first 2 weeks of

128、their employment.以老带新制度适用于刚入店不满两周的所有新入店的员工。 Any buddy who performs her/his function in a highly satisfactory way and has been assigned to be a buddy more than 10 times in one year shall receive a letter of recognition from the GM / DGM.凡是出色完成以老带新工作的优秀员工，在一年内完成超过十次以上任务之后，总经理将专门以书面形式对其出色的工作给予肯定。DIVISI

129、ON : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_EXTERNAL TRAINING (1/2)外派培训(1/2)_PROCEDURE PURPOSE : INTERDIVISIONAL POLICY SET-UPCAREER EXTENSION OPPORTUNITY 制订程序的目的：建立跨部门制度、增进事业发展机会All training invitations received by any Department shall be sent immediately to the Training Department

130、for consideration.各部门收到所有饭店外的培训邀请均需立刻转交培训部以便考虑决定。 The Training Department shall issue training availability to any Department where the training is applicable and set a deadline for application submission.培训部负责通知相关部门培训事宜，并指定递交申请的最后期限。 The applicant shall complete the external training application fo

131、rm and obtain written approval from Department heads.申请人须填写外派培训申请表，并得到部门经理的批准。 Application forms shall be sent back to the Training Department not later than the defined date. All applications shall be submitted to the HR & Training Mgr for preliminary approval and to the GM / DGM / Resident Manager

132、 for final approval.申请表须在要求的期限内递交到培训部，先经过人事培训经理批准，然后须经过总经理、副总经理和驻店经理的批准。 The applicant shall submit to the Training Department a written report in English or Chinese about her/his training and all related documents within 5 days of the training sessions end.培训结束后五天内，申请人须向培训部提交书面的培训报告(中、英文均可)，以及其它有关文

133、件。 Applicants shall co-ordinate with the HR & Training Mgr to set up class(es) in order for her/him to impart to her/his colleagues the knowledge gained from training if the need arises.如有必要，申请人须协同人事培训部开设培训课，以便将所学的知识传授给同事。 Applicants shall submit to the Training Department on the first day reporting

134、 all the official receipts of all training related expenses.申请人须在回店工作的第一天，将培训所产生费用的所有正式发票提交给培训部。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_EXTERNAL TRAINING (2/2)外派培训(2/2)_PROCEDURE PURPOSE : INTERDIVISIONAL POLICY SET-UPCAREER EXTENSION OPPORTUNITY 制订程序的目的：建立跨部门制度、增进事业发展机会 Fo

135、r any training course which is not related to the applicants job and is not arranged by the hotels Training Department, applicants who incur a total training expense of more than the limit amount (to be defined) per course must sign a training contract outlining the aforementioned conditions.对于与申请者工

136、作无关或不是由饭店培训部安排的培训，而且每次课的培训费用超出饭店的规定的金额（待定）,申请人须与饭店签署包括上述要点的培训合同。Applicants who sign a training contract shall not be allowed to resign and must render at least one calendar year of service to the hotel after the completion of the training date, subject to what is outlined in the contract.申请人在与饭店签署培训

137、合同后，根据合同所列条款，在一年之内不能辞职，即在培训结束后算起须在饭店服务满一年。 Where an employee resigns before one calendar year, she/he shall be billed accordingly as indicated in the training contract.如员工不满一年内辞职，按照合同要求，员工须向饭店付款。Remark补充说明 Any exceptional cases not covered in this regulation is subject to the consideration and appro

138、val of the Management Team.其它任何未在本制度中包括的情况须有待管理层的最后决定。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_TRAINING ITEM BORROWING & RETURNING (1/1)培训资料的借用和返还 (1/1)_PROCEDURE PURPOSE :ORGANISATION STANDARD SET-UP 制订程序的目的： 建立标准制度 The training library provides text books, video tapes, cas

139、settes and slides for all regular employees.培训资料室向饭店正式员工提供培训所需课本，录像带，磁带和幻灯片。 Borrowers shall ask for an individual borrowing record card which is available at the Training Department. Prior to using the service, she/he shall present the card to the Training Department.需要借资料的员工须先到培训部领取个人资料借用记录卡；借用资料前

140、先出示记录卡. Any training item may be borrowed within the following limits & periods :借用期限见下表所列：ITEM目录BORROWING LIMITS 借用期限1. Text book课本:2 pieces per 2 weeks两本可借两周2. Video tape录像带:1 piece per week一盘可借一周3. Cassette磁带:3 pieces per week三盘可借三周 Borrowers are required to register the reference of the training

141、 items borrowed on her/his individual borrowing record card together with her/his name, ID number and section / Department.借资料时，须在借用记录卡上登记培训资料的名称，借用人姓名，身份证号和工作部门。 The borrower shall have her/his ID card kept at the Training Department until all borrowed items have been returned.员工借出资料须将身份证暂时压在培训部。 T

142、he duration of borrowing is usually 14 days. If not returned on time, the borrower shall be fined a predefined amount per additional day.借用期最长不超过14天。如未能按时归还，须按事先规定的金额按超时天数罚款。 The borrower shall take full responsibility for all items borrowed and consequently, any damage or loss of each item shall be

143、 charged accordingly at the purchase price to the borrowers account.员工应爱护培训资料。如有损坏或丢失，须按原价赔偿。Operations ManualDepartment Policies工作手册与部门制度HR.05Wage & Salary Administration工资管理HR.05 Wage & Salary Administration第五章 工资管理_TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR0

144、5.01Wage Policy Evaluation Committee工资制度评定委员会HR05.02Annual Increments每年度的加薪HR05.03Overtime Administration对加班的管理HR05.04Casual Staff Payment临时工工资HR05.05Annual Performance Appraisal年度工作表现评估HR05.06English Allowance英语津贴DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_WAGE POLICY EVALUAT

145、ION COMMITTEE (1/1)工资制度评定委员会(1/1)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度 The members of the Wage Policy Evaluation Committee are as follows :工资制度评定委员会由如下成员组成：1. GM / DGM总经理 / 副总经理2. Resident Manager驻店经理3. HR & Training Mgr人事培训经理4. Financial Controller财务总监 5. RDM客务总监6. FBD餐饮总

146、监7. Director of Sales & Marketing销售总监8. Chief Engineering工程部经理 The HR & Training Mgr shall call a meeting within 7 days after any governmental announcement of new minimum wages in order to evaluate and set up the new minimum wage scale for the rank & file staff.人事培训部经理在政府出台新的最低工资制度和社会平均工资水平后一周之内，须召集

147、会议重新制定一般级别员工的最低工资。 Every year, in the last week of September, the Committee shall evaluate and review the salary increment policy of the rank & file staff for the following year in accordance with the upcoming budget.工资制定评定委员会须在每年九月的最后一周，根据下一年工资预算讨论增长一般级别员工工资的制度。DIVISION : HUMAN RESOURCES DEPARTMENT

148、 : PERSONNEL部门： 人力资源部 部门： 人事部_ANNUAL INCREMENTS (1/1)每年度的加薪(1/1)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度 The annual increment shall be regarded as a privilege and not an obligation. If the employees performance is not up to standard, the immediate superior has full authority

149、to delay the increment until the required standard is achieved.每年度的加薪是饭店根据员工的表现而给予员工的奖励，而不能当作饭店对员工的义务。如果员工的工作表现不符合要求，其直接主管有权推迟给其加薪直至能达到工作要求。 The annual increment of any employee promoted to a new position shall be based on the effective date of the new appointment.员工如得到提升，加薪需按照在新职位开始工作时间计算。 Any prom

150、oted staff shall be appraised by her / his immediate superior. After the confirmation, the employees salary may or may not be increased subject to her/his performance.员工得到升职之前须事先经过其直接主管的评估。升职得到确认之后，员工是否可以加薪视其工作表现而定。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_OVERTIME ADMINISTR

151、ATION (1/1)对加班的管理(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP 制订程序的目的： 建立部门内部制度 Only Level 8 to Level 4 staff are eligible for overtime pay.只有八级到四级的员工有资格获得加班费。 Request for working overtime shall be submitted by the Department Head concerned and approved by the Financial Controller, RM and GM

152、/ DGM 24 (twenty four) hours in advance.部门经理须提前二十四小时向财务总监提交加班申请，并提请驻店经理和总经理或副总经理批准。 Emergency overtime shall be approved by phone and a written request shall be submitted within twenty four hours.临时加班须打电话请示，并在二十四小时之内提交书面申请。 Employees approved for overtime work must clock in and out. No exception wil

153、l be tolerated.员工按要求加班须正常打卡。 Unauthorised overtime work will not be eligible for overtime pay.未经批准进行加班无权获得加班费。 The rate of overtime pay shall be computed according to the rules and regulations of the hotel.加班费须按照饭店的规定计算。Remark补充说明It is not normal group policy to pay overtime work. Instead, a compens

154、ation day off policy shall be applied （except for legal holiday）. The special condition shall be approval by GM / DGM.正常情况下，对加班采取补偿调休的方式，一般不采取付加班费的方式 (法定节假日除外)。特殊情况须经总经理或副总经理批准。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_CASUAL STAFF PAYMENT (1/1)临时工工资 (1/1)_PROCEDURE PURPOSE

155、: DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度 Each casual employee shall swipe in/out her/his timecard at the timekeepers office.每位临时工也须在考勤室刷卡。 Any casual employee who forgets to swipe in/out her/his timecard shall not be entitled to receive any payment for that day.如果忘记刷卡，则当日工资不计算在工资内。 In addition

156、to timecard swiping, casual employees shall sign in/out their attendance on the weekly time sheet.除了刷卡之外，临时工须在每周出勤表上登记。 Employees shall complete the regular eight working hours. However, any banquet casual employee shall complete a minimum of six working hours per function.雇员需每天照常工作八小时。宴会临时工每班最少须工作六

157、个小时。 Temporary banquet employees shall not be entitled to casual payment. They shall accumulate the extra hours and ask for compensation days off later.宴会临时工超时工作不能要求加班费。他们可以累计超时工作的时间，请求调休。 Casual employees shall sign their name upon receipt of pay.临时工领工资时须在工资单上签字。 Any request for additional manpower

158、 concerning banquet functions shall be planned one week in advance for the staffs acknowledgement and subject to the approval of Food & Beverage Manager, Resident Manager and/or GM / DGM.因宴会而需临时增加人手须提前一周通知员工，并提请餐饮部经理，驻店经理或总经理或副总经理批准。 Any hotel staff who may want to work on a casual basis shall obtai

159、n the approval from her / his immediate superior prior to any further action.如饭店员工有意为饭店打临时工，事先须得到主管上级的批准。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部ANNUAL PERFORMANCE APPRAISAL (1/5)年度工作表现评估(1/5)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度 The Management of

160、 the hotel recognises the fact that it is through the people that the hotel can achieve its target of excellence.饭店管理层认为只有通过员工的共同努力才能实现不断完善饭店的服务的目标。 The Management firmly advocates that it is through constant and objective appraisal that an employee can be motivated, groomed and developed into the r

161、anks of the organisation.饭店管理层坚持提倡通过持续、客观地作评估来调动员工的工作积极性，包括提高员工仪容仪表和增进员工组织能力等方面。 Consequently, the following system subscribes to identifying training needs with a view to improving attitudes, skill and knowledge of hotel employees (and not solely for reward) for the purpose of salary administration

162、.综上所述，以下年度工作表现评估致力于不断找出培训需求，如在改善员工工作态度，提高工作技能等方面。进行工作表现评估以实现更好的管理工资为目的，但要注意避免纯粹为得到奖励的目的。 Every employee shall be required to undergo a performance interview at least once a year in accordance with the employment of service or promotion anniversary. The purpose of this is to :每位员工根据年度工作提升需要或员工工作表现，每年

163、至少须作一次评估。评估目的如下：1. Facilitate feedback regarding the employees performance有助于向员工反馈工作表现2. Identify the employees potential for further advancement and development发现有助于员工发展的潜能。3. Increase motivation through tangible recognition of good performance通过明确认可员工的良好表现，从而进一步调动员工的工作积极性。4. Increase efficiency an

164、d productivity提高员工的工作效率和工作成绩。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部ANNUAL PERFORMANCE APPRAISAL (2/5)年度工作表现评估(2/5)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度5. Identify training and development needs发现员工进行培训和提高的需要。6. Build and strengthen the superviso

165、r/subordinate relationship建立和加强上下级的协作关系。 There are primarily three (3) different types of form to be used, each catering for a selected classification of employees :对于不同级别的员工，共有三种不同的评估表格：Performance InterviewTo be used for all Expatriate 适用于全体外籍员工工作表现面试表Level 1 and level 2 members 一级和二级Performance A

166、ppraisalTo be used for all Level 3 & 4 Members工作表现评估表适用于三级和四级员工Appraisal FormTo be used for all Level 5, 6 , 7 & 8 Members评估表适用于所有五，六，七和八级员工DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_ANNUAL PERFORMANCE APPRAISAL (3/5)年度工作表现评估(3/5)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-U

167、P制订程序的目的： 建立部门内部制度 The overall performance rating of an employee shall be classified as follows :如下为员工工作表现评估统一标准：1. Below standard不合格 The staff members performance is below the minimum accepted standard and it is quite obvious that their overall ability cannot meet the job requirements.员工工作表现低于最低标准，

168、并且综合能力明显不符合工作要求。2. Average合格 The staff member achieves the minimum standards established in the related job description.员工达到了相关岗位职责的最低要求。 The performance of most duties is adequate but, however, some improvements may be necessary.大部分的工作表现达到了要求，但仍有亟待提高的地方。 Occasionally, the staff member may fail to c

169、omplete some assignments on time and/or comprehensively.员工有时可能不能准确理解任务，不能按时完成上级所部置的任务。 Consequently, the staff member requires direction and review on major parts of the assignments.员工需要领导对任务某些主要方面给予方向性指示。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_ANNUAL PERFORMANCE APPRAISAL

170、 (4/5)年度工作表现评估(4/5)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP制订程序的目的： 建立部门内部制度3. Good良好 The staff member performs all duties and responsibilities in an efficient and comprehensive manner.员工能准确理解并能有效完成上级部置的所有任务。 Generally, she/he works independently and requires little guidance and always seeks

171、out work in related areas.通常情况下，员工独立工作，几乎不需要再进行指导，并且总能去做一些与本职工作相关的其他工作。 She / he makes numerous contributions to the overall effectiveness of her / his department.员工能够不断地通过自己的工作增进所在部门的整体工作效率。4.Outstanding非常好 The staff member performs all assigned duties and responsibilities in a thorough and compreh

172、ensive manner with no need for direction, resulting in outstanding contributions on a continued basis.员工可以独立彻底地完成工作，无需上级指引；并能不断地为促进本部门的工作做出贡献。 She/he is considered as highly knowledgeable in skills and knowledge of her/his job and often aggressively seeks to expand her/his scope of activity and assu

173、mes additional responsibility.员工对本职工作有充分的了解，并能经常主动扩大工作范围，寻求更多的工作。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_ANNUAL PERFORMANCE APPRAISAL (5/5)年度工作表现评估(5/5)_PROCEDURE PURPOSE : DEPARTMENTAL POLICY SET-UP 制订程序的目的： 建立部门内部制度Every employee shall first be appraised by the immediate

174、 supervisor and then the performance appraisal interview shall be authoritatively approved by :每位员工首先经过直接上级主管评估，然后经过如下经理审批评估结果：1. The GM / DGM for L1 and L2 members一级、二级员工表现评估须经过总经理、副总经理审核2. The DGM / Resident Manager for L3 and L4 members三级、四级员工表现评估须经过副总经理、驻店经理审核3. The Department Head for L5 to L8

175、members五级到八级员工表现评估须经过部门经理审核 Attached to each Performance Appraisal interview are the various factors relevant to the job.每次对员工作表现评估须附带考察与工作有关的各种问题。 In evaluating an employee, the appraiser shall not only tick the appropriate boxes but provide remarks, incidents or comments which warrant such an asse

176、ssment. This provides the employee with an objective overview and enables her/him to identify her/his training needs.在对员工作评估时，评估经理不仅须在相关空格中打记号，还须注明评语和补充说明。这有助于帮助员工了解自己还需通过培训提高的方面。 The performance appraisal interview shall be an instrument to recommend her/his merit salary increment or promotional sa

177、lary adjustment.工作表现评估可作为建议给员工加薪的依据。 Every employee is required to be appraised annually, except those whose salaries have been adjusted within 6 (six) months of the due date of their anniversary.每位员工须每年作一次评估，在满一年后六个月之内得到加薪的员工除外。Operations ManualDepartment policies工作手册与部门制度HR.06Staff Benefits & Welf

178、are员工福利HR.06 Staff Benefits & Welfare第六章 员工福利_TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR06.01Welfare Committee员工福利委员会HR06.02Staff Canteen员工餐厅HR06.03Vacations休假HR06.04Staff Lockers员工更衣室HR06.05Staff Uniform员工工服DIVISION : HUMAN RESOURCES DEPARTMENT : STAFF AFFAIRS

179、部门： 人力资源部 部门： 生活部_WELFARE COMMITTEE (1/2)员工福利委员会(1/2)_PROCEDURE PURPOSE : INTER-DIVISIONAL STANDARD SET-UP制订程序的目的： 建立部门内部制度 After the management take over of Novotel Peace Beijing, the Management Team of the hotel will establish the Welfare Committee in order to give any useful recommendations for i

180、mproving or increasing the necessary welfare of all employees apart from the hotel welfare and budget so provided.饭店管理层通过建立员工福利委员会，有助于就除饭店制度规定福利之外的必要的福利提请改良和增加意见。 The Welfare Committee shall assist the Management Team to administer or organise any activity to promote unity among employees.员工福利委员会须协助

181、饭店管理层管理和组织有关福利的事宜，从而促进饭店员工的团结。Welfare Committee员工福利委员会 The number of members shall vary accordingly between 3% and 5% of the total number of staff members. Moreover, the number of members per division shall be defined relative to the total number of Department staff members and the total Department

182、revenue generated.委员会成员人数基本保持在员工总数的35；每个部门委员会成员人数须根据各部门员工数和部门收入情况来定。 The current procedure has its calculation based on a 400 staff property with 60% of total hotel revenue generated by the Rooms Division and 40% of the total hotel revenue generated by the Food & Beverage Division.目前的程序以员工总数400人为基数，

183、客务部须创造整个饭店收入的60；餐饮部须创造占40。DIVISION : HUMAN RESOURCES DEPARTMENT : STAFF AFFAIRS部门： 人力资源部 部门： 生活部_WELFARE COMMITTEE (2/2)员工福利委员会(2/2)_PROCEDURE PURPOSE : INTER-DIVISIONAL STANDARD SET-UP 制订程序的目的： 建立部门内部制度 The 10 members of the Welfare Committee shall be classified into two groups :员工福利委员会委员共10人，可分作两组

184、：1. Permanent Committee - one year term selected representatives from L5 up常务委员会 代表须从五级以上员工选举，任期为一年。2. Rotation Committee - three month term selected representatives from L6 down轮值委员会 代表须从六级以下员工选举，任期为三个月。 The representatives from each Division are as follows :如下为各部门应选举代表明细：DIVISIONPERMANENTROTATION

185、部门 常委会 轮值委员会Food & Beverage餐饮部21Rooms房务部21Engineering工程部1-Finance & Administration财务部1-Sales & Marketing销售部1-Human Resources人事部1- With the Staff Affairs Mgr as permanent chairman of the Welfare Committee, the total is 11 (eleven) members.加上生活部经理作为员工福利委员会的常任主席，委员会成员总数共十一人。Welfare Committee Meeting员工福

186、利委员会例行会议The Welfare Committee shall meet every two months and/or upon necessary request.员工福利委员会须每两个月进行一次会议，如有必要可临时开会。DIVISION : HUMAN RESOURCES DEPARTMENT: STAFF AFFAIRS部门： 人力资源部 部门： 生活部_STAFF CANTEEN (1/2)员工餐厅(1/2)_PROCEDURE PURPOSE : DEPARTMENTAL STANDARD SET-UP制订程序的目的： 建立部门内部制度 The staff canteen

187、is under the supervision of the Staff Affairs Department.员工餐厅直接服从员工生活部的管理和领导。 The Staff Affairs Department is responsible for the issuing of meal cards to all employees. 生活部负责向员工分发餐卡。 The Staff Affair Department is responsible for the ordering of groceries, cooking, serving of food and beverages, an

188、d the cleaning of the production and service areas and related utensils, as well as the cleanliness of the dining area.员工生活说负责员工餐厅的订购备餐，设备和餐厅的清洁。 On the last day of each month, the Staff Affairs Department shall issue meal cards to all employees through each Department Head.每月的最后一天，生活部须通过各部门经理向员工分发餐

189、卡。 Each meal card shall be valid for only one month. Employees shall exchange their old cards for new cards with their respective Department Heads.每张卡有效期为一个月。员工须用旧卡向本部门经理换取新卡。 The meal card is free of charge and is neither exchangeable nor sellable to anyone. All Department Heads must surrender all

190、old meal cards to the Staff Affairs Department within one week of the following month.员工餐卡为免费餐卡，不能交换或买卖。各部门经理须在新卡实行当月的第一周内将旧卡收集返还生活部。 The opening hours of the canteen are as follows :以下为员工餐厅工作时间：MEALOPERATING HOURS工作时间Breakfast早餐:To be advised待定Lunch午餐:To be advised待定Dinner晚餐:To be advised待定Supper夜宵

191、:To be advised待定DIVISION : HUMAN RESOURCES DEPARTMENT : STAFF AFFAIRS部门： 人力资源部 部门： 生活部_STAFF CANTEEN (2/2)员工餐厅(2/2)_PROCEDURE PURPOSE : DEPARTMENTAL STANDARD SET-UP制订程序的目的： 建立部门内部制度 In order to get food, all employees shall hand the meal cards to the canteen personnel for punching. Any employee is e

192、ntitled to only 1 (one) meals per working day.员工在打饭前首先须将餐卡交给员工餐厅人员打卡。员工每个工作日只能享有一次免费用餐。 Since the canteen is structured according to a self-service flow, all employees are required to clear up their tables before leaving the room. Employees are also required to keep the place and equipment clean at

193、all times.由于员工餐厅实行自助餐服务，要求每位员工在离开餐厅前须清理餐桌，并保持餐厅和餐具的整洁。 Smoking and/or loitering in the canteen are strictly forbidden.严禁在员工餐厅吸烟或闲逛。 Food & beverages must not be taken out of the canteen unless permitted by the Staff Affairs Department.除非得到生活部的同意，食物和饮料不得带出餐厅。 At the end of each month, the Staff Affai

194、rs Department shall send the breakdown of meal card consumption to the Finance Department for the appropriate expense allocations.生活部须在每月月底向财务部提交餐卡的使用情况，以便对花费作合理分配。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部_VACATIONS (1/2)假期(1/2)_PROCEDURE PURPOSE :INTER-DIVISION

195、AL POLICY SET-UP 制订程序的目的： 建立部门内部制度 Any vacation may be requested after the satisfactory completion of one calendar year of service. The length of the vacation entitlement is based on as per employee handbook & hotel policy.员工在工作满一年并工作表现满意后方有权申请休假。假期长度根据员工手册及饭店规章制度。 Vacations cannot be brought forwar

196、d to the following year and cash will not be paid in lieu, unless exceptionally approved by the Management Team.除非有管理层的特别批准，年假既不能带到下一年，也不能以现金形式代替。 If any customary holiday falls inside the vacation period, the staff member may request for an equivalent compensation day off later.如年假期间碰巧包含有公共假日，员工可以在

197、日后申请等同的补偿性休假。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & TRAINING部门： 人力资源部 部门： 人事培训部_VACATIONS (2/2)假期(2/2)_PROCEDURE PURPOSE :INTER-DIVISIONAL POLICY SET-UP 制订程序的目的： 建立部门内部制度 Advance vacations may be asked for and the following steps shall be followed accordingly :员工可以根据如下程序申请提前休假：1. It is

198、possible to request advance vacation after having completed 6 (six) months of satisfactory service from the Department head concerned员工在出色完成六个月的工作后可以向相关经理申请提前休假。2. The number of days shall not exceed 50% of the annual entitlement休假天数不得超过年假天数的一半。3. The staff shall consult the Personnel Department in

199、case of doubt员工如有疑问可直接向人事部咨询。4. Exceptional circumstances shall require the approval of the Management Team特殊情况的申请须提请管理层批准。5. The approval of leave is subject to the requirement of the current operation volume在批准假期的时候要考虑饭店运作所需员工总数。 However, the hotel will deduct salary and service charge from any st

200、aff requesting advance vacation but having not yet completed one full year of service with the hotel.员工不满一年要求提前休假，饭店将扣除相应工资和服务费用。DIVISION : HUMAN RESOURCES DEPARTMENT : STAFF AFFAIRS部门： 人力资源部 部门： 生活部_STAFF LOCKERS (1/1)员工更衣室(1/1)_PROCEDURE PURPOSE : INTER-DIVISIONAL POLICY SET-UP制订程序的目的： 建立部门内部制度 Ma

201、nagement of staff locker rooms is the responsibility of the Staff Affairs Department.生活部负责管理员工更衣室。 Cleaning of the Staff Locker rooms is the responsibility of the Staff Affairs Department.生活部负责打扫员工更衣室。 Only employees who are required to wear a hotel uniform shall be provided with a locker.只有被要求穿着饭店工

202、服的员工可以使用更衣柜。 Employees shall contact the Staff Affairs Department to complete the request form for locker assignment.员工须联系生活部，填写更衣柜申请分配表。 Employees are required to observe the rules and regulations of locker assignment strictly. According disciplinary action shall be taken against any employee who d

203、oes not respect them.员工在使用更衣柜时须严格遵守饭店有关的规章制度。对不能妥善爱护公物的员工将按制度进行处罚。 The Staff Affairs Department, in co-ordination with the Security Department, shall perform a monthly spot check of the lockers. The Staff Affairs staff member who is in charge of the spot check shall inform the Security Manager prior

204、 to controlling the lockers.在安全部的协作下，生活部每月须对更衣柜进行一次巡查。生活部负责检查更衣柜的员工在检查之前须事先通知安全部经理。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部_STAFF UNIFORM (1/1)员工工服 (1/1)_PROCEDURE PURPOSE : INTER-DIVISIONAL POLICY SET-UP 制订程序的目的： 建立部门内部制度 All employees required to wear hotel uniform must

205、request from the Personnel Department the authorisation form allowing the issue of the appropriate uniform articles or equipment and to submit it to the Housekeeping Department.被要求穿着工服的员工须向人事部申请领取工服登记表，并交与客房部。 Upon receiving the authorisation form, the Housekeeping Department shall provide the staff

206、 member concerned with a uniform as specified in the employees authorisation form.客房部在收到领取工服登记表后，根据表格所列工服明细发放工服。 The employee shall take good care of the uniform issued to her/him. If any loss, alteration or damage of the uniform occurs, the cost shall be charged to the staff member and accordingly

207、deducted from her/his salary.员工须爱护工服。如有丢失、改动或损坏，将从员工工资中扣除。 The uniform shall be worn at all times while the employee is on duty and must not be worn while off duty or off the hotel premises.员工上班时间必需穿着工服；下班或离店后不能再穿着工服。 It is the responsibility of the employee to keep the uniform tidy and clean while

208、wearing it.员工有责任在穿着工服时注意保持工服的整洁。 Disciplinary action shall be taken against any employee who abuses the policy.员工如违反饭店有关规定将按纪律处罚。 The shoes have to be maintained & polished by the employee in the locker room and returned them cleaned and polished to the uniform room at the end of the employee duty.

209、员工在离职前须先将工鞋清洁上油后再送还工服室。Operations ManualDepartment policies工作手册与部门制度HR.07General Personnel Policies人事制度HR.07 General Personnel Policies第七章 人事制度_TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR07.01Time Recording考勤记录HR07.02Leave Application请假申请HR07.03Name Tags / ID Ca

210、rds名牌 / 工作证HR07.04Staff Birthday Parties员工生日会HR07.05Hotel Function Staff Attendance店内活动员工参加范围HR07.06Main Entrance / Guest Elevators正门通道 / 客用电梯HR07.07Service Elevators对客服务专用电梯HR.07 General Personnel Policies第七章 人事制度_TABLE OF CONTENTS目录_Operations Manual & Department Policies工作手册与部门制度VOLUME 1第一卷HR07.0

211、8Non Guest Visitors私人来访HR07.09Conduct & Grooming Statement注意行为举止和仪容仪表的要求HR07.10Investigations失物调查HR07.11Staff Wedding Ceremonies员工婚礼仪式HR07.12Official Correspondence正式函件HR07.13Business Card名片HR07.14Yearly Staff Party年度员工晚会HR.07 General Personnel Policies第七章 人事制度_TABLE OF CONTENTS目录_Operations Manual

212、& Department Policies工作手册与部门制度VOLUME 1第一卷HR07.15Best Employee Of The Month每月优秀员工HR07.16 Best Supervisor / Manager Of The Quarter每季度优秀主管和优秀经理HR07.17Duty Manager Policy值班经理制度HR07.18Duty Meal Policy工作餐制度HR07.19Printing印刷品HR07.20Family Member 家庭成员HR07.21Salary during Training培训期间员工的工资DIVISION : HUMAN RE

213、SOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部_TIME RECORDING (1/2)考勤记录(1/2)_PROCEDURE PURPOSE :INTER-DIVISIONAL POLICY SET-UP 制订程序的目的：DISCIPLINE STANDARD 建立部门内部制度 Employees are not permitted to swipe in / out their timecards more than 30 minutes before or after their shift or their overtime assig

214、nment.员工在上下班(包括加班)时，不得提前或迟到超过半个小时刷卡。 Disciplinary action shall be taken against any employee who forgets to swipe in / out her/his timecard.员工如忘记刷卡，将受到纪律处罚。 In addition to swiping their timecard, employees shall sign in / out their attendance on the weekly time sheet.除了刷卡之外，员工上下班须在每周考勤卡上签字。 Personne

215、l required to swipe their timecards and sign the weekly time sheet are as follows :员工须根据以下规定刷卡并签字：PERSONNEL CARD SWIPE TIME SHEET员工 刷卡 考勤卡Top ManagementNo不需要No不需要管理层 All other level 所有其他级别Yes需要Yes需要Trainee 实习生Yes需要Yes需要Casual Worker 临时工Yes需要Yes需要 All records of staff attendance and time sheets are t

216、o be appropriately filed by the Personnel Department.人事部须妥善保管员工出勤和考勤记录。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部_TIME RECORDING (2/2)考勤记录(2/2)_PROCEDURE PURPOSE :INTER-DIVISIONAL POLICY SET-UP 制订程序的目的：DISCIPLINE STANDARD 建立部门内部制度 The time-keeping office shall be manned by t

217、he Security guard officer.保安部负责为考勤室配备人员。 All employees who are required to swipe their timecard and to record the in / out times shall enter and leave the hotel via the staff entrance where the time-keeping office is to be located.所有要求刷卡和作记录的员工须通过设有考勤处的员工通道出入饭店。DIVISION : HUMAN RESOURCES DEPARTMENT

218、: PERSONNEL 部门： 人力资源部 部门： 人事部_LEAVE APPLICATION (1/1)请假申请(1/1)_PROCEDURE PURPOSE :INTER-DIVISIONAL POLICY SET-UP DISCIPLINE STANDARD制订程序的目的：建立部门内部制度 Employees requesting leave shall complete the form provided by the Personnel Department as required.员工申请请假时要按照规定填写人事部提供的请假申请表。 Employees shall forward

219、the application for leave to her/his immediate superior and the final approval shall be issued as follows :LEVEL级别APPROVALS TO BE ISSUED BY审批人1. Top Management 管理层Authorisation by the Top Management管理层2. L2 二级员工Authorisation by the DH concerned有关部门经理3. L3 / L4 三、四级员工Authorisation by the DH concerned

220、有关部门经理4. L5 / L6 / L7 / L8 五至八级员工Authorisation by the DH concerned有关部门经理员工将填写好的请假申请表交给直接上级主管，请假的审批应按如下程序进行： All applications must be definitely authorised before any leave is taken, otherwise, it shall be considered as absence.请假前须事先得到批准，否则按照缺勤处理。 All types of leave (except sick leave) shall be requ

221、ested 14 (Fourteen) days in advance for approval. The approval is at the discretion of the management.(except special condition)除病假之外，其它任何请假申请须提前两周申请，由管理层决定是否批准。(特殊情况除外) In the case of sick leave, immediate notification is needed and the application form for sick leave shall be submitted on the firs

222、t day reporting for work.如员工生病需请病假，应立即通知相关人员;返回工作当天应将填好的病假申请表提交人事部 For sick leave lasting 1 (one) day or more, a doctors certificate is to be attached.超过一天以上病假，须提交医院证明。 Purposely neglecting or avoiding to submit a sick leave form and/or doctors certificate when taking sick leave shall be considered

223、a major transgression and is punishable accordingly.有意不将医院证明提交人事部将视为违纪行为，根据饭店纪律作相应处理。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部_NAME TAGS / ID CARDS (1/1)工牌 / 工作证 (1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP 制订程序的目的：DISCIPLINE STANDARD 建立部门内部制度 In order to allow easy

224、and fast recognition, the hotel provides the personnel with personal identification in order to increase the quality of communication between the staff and the guest and to personalise the hotel staffs contribution to guest satisfaction.为了便于认识员工，饭店给员工提供工牌，以便增进客人与员工之间的沟通与交流，使客人能更直观的了解员工的服务。 Consequen

225、tly, it is required that all staff, both guest contact and non-guest contact, management and non-management, must wear a standard name tag or ID card in an appropriate, highly visible location in an upper left hand position on the employees uniform or clothing.要求所有员工，包括对客员工与后台员工、管理人员与非管理人员，均须在着装的左胸上

226、部佩戴标准工牌或工作证。 The issuing and control of name tags and/or ID cards is the responsibility of the Personnel Department.人事部负责工牌和/或工作证的发放和管理。 Supervisors and Department Heads are to ensure that their staff wear the correct name tag or ID card at all times while on duty.部门主管和经理负责监督员工在上班时正确佩戴工牌或工作证。 When a

227、n employee has her/his contract terminated, their name tag and/or ID card must be surrendered to the Personnel Department.员工在劳动合同到期后，须将工牌和/或工作证交还人事部。 Employees shall notify the Personnel Department immediately regarding the loss or damage of name tags and ID cards.员工在发现工牌和工作证的丢失或损坏后，须立刻通知人事部。 If the

228、 name tag or ID card is damaged by personal reason, a replacement fee of an amount to be appropriately defined by the Management Team for a name tag or ID card shall be charged to the employee concerned.由管理层制定合适的金额，如工牌由于个人原因损坏，重新更换工牌的费用由员工自己承担。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & STAF

229、F AFFAIRS部门： 人力资源部 部门： 人事部 生活部_STAFF BIRTHDAY PARTIES (1/1)员工生日会(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP EMPLOYEE RECOGNITION PROGRAM 制订程序的目的：建立部门内部制度 员工庆贺活动 Any Expatriate and/or Level 1 birthday party shall be organised by the Executive Office.外籍员工和/或一级员工的生日会须经行政办组织举办。 Any Level 2 to 8

230、birthday party shall be organised by the Personnel & Staff Affairs Department.二级到八级员工的生日会须由人事部生活部组织举办。 One day per month shall be set aside for the organisation of a group birthday party for all employees whose birthdays fall within that month.每月须选定一天为所有在当月过生日的员工举办生日会。 The Food & Beverage Department

231、 shall co-operate for the venue of the event which shall be held in an available function room.餐饮部负责协调举办生日会的地点。 The Executive Office and the Personnel & Staff Affairs Department shall provide a birthday card for each staff member whose anniversary is to be celebrated.行政办和人事部生活部须为庆祝生日的员工准备生日卡。 The qu

232、antity of birthday cake shall be related to the number of staff to be celebrated (determinate by the Executive Chef and the HR & Training Mgr)由行政办和人事培训部根据参加生日会的具体人数确定蛋糕的大小。 A memo shall be sent to the parties concerned 10 (ten) days before the scheduled celebration date.在原定生日会提前十天，须打备忘录通知相关部门。 The e

233、vent expenses shall be charged to the account of the Human Resources Department.人力资源部负责承担所产生的费用。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL & STAFF AFFAIRS部门： 人力资源部 部门： 人事部生活 部_HOTEL FUNCTION STAFF ATTENDANCE (1/1)店内活动员工参加范围(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UP DISCIPLINE STANDAR

234、D 制订程序的目的：建立部门内部制度 Any staff member from Level 2 to Level 8 staff shall obtain prior approval from the Department Head.二级到八级的员工参加店内活动须事先经过部门经理批准。 All Expatriate and L1 staff are exempted from any approval.所有外籍员工和一级员工不须申请特别批准。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门： 人事部_MAIN EN

235、TRANCE / GUEST ELEVATORS (1/1)正门通道 / 客用电梯(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UPDISCIPLINE STANDARD GUEST SERVICE PRIORITY FOCUS制订程序的目的：建立部门内部制度 注重客人优先 No staff members are permitted to use the main entrance and/or any guest elevator with the exception of :除了以下情况，员工不可使用正门通道和/或客用电梯：1. The

236、 GM / DGM总经理 / 副总经理2. The Resident Manager驻店经理 In the course of duty, only the Expatriate, Level 1 staff members and authorised personnel may use the main entrance and the guest elevators.上班时间，只有外籍员工，一级员工和授权员工有权使用正门通道和客用电梯。 It shall be borne in mind that the main / side entrance and guest elevators

237、are for the guests use only.员工须牢记正门、边门和客用电梯仅供客人使用。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL部门： 人力资源部 部门： 人事部_SERVICE ELEVATORS (1/1)对客服务专用电梯(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UPDISCIPLINE STANDARD GUEST SERVICE PRIORITY FOCUS 制订程序的目的：建立部门内部制度 注重客人优先 No staff member is permitted

238、 to personally use any service elevator with the exception of :除了以下所列情况，员工不得私自使用对客服务专用电梯：1. The GM / DGM总经理 / 副总经理2. The Resident Manager驻店经理3. Department Head部门经理4. Assistant Manager 部门副经理 In the course of duty, only the Food & Beverage, Rooms and Engineering Department personnel are allowed to use

239、 the service elevators.上班时间，只有餐饮部，房务部和工程部员工可以使用对客服务专用电梯。 Please bear in mind that the service elevators are used for all equipment transportation and guest service (Housekeeping, Room Service, etc.) only.请牢记对客服务专用电梯仅供运送设备和对客服务(客房部、送餐服务等)。DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部门： 人力资源部 部门

240、： 人事部_NON GUEST VISITORS (1/1)私人来访(1/1)_PROCEDURE PURPOSE :DEPARTMENTAL POLICY SET-UPDISCIPLINE STANDARD制订程序的目的：建立部门内部制度 Whenever a person visits a staff member during the duty hours on a personal basis, thus not related to the business of the hotel, she/he shall wait at the service entrance until t

241、he staff member concerned is informed of the visit.员工在上班时间有私人来访，来访者须在员工通道等候通知有关员工。 If the visitor is a client or customer, i.e., of the Sales Department, the guest shall wait at the lobby area until the staff member concerned is advised of the visit. The client / customer shall be politely seated by

242、 a Front Office staff member.如果来访者是饭店的客户(如销售部的客户)，来访者须在大堂等候通知有关员工。前厅员工须礼貌地安排客户就座。 Any supplier shall proceed as usual to either the service entrance or the Purchasing Department.通常供货商需要直接引见到采购部或领到员工通道。 It is not authorised to let outsiders wait in sensitive areas where hotel documents are accessible

243、, i.e., the Executive Offices.外来人员不得在饭店重要场所等候，如行政办等能接触到饭店内部文件的地方。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_CONDUCT & GROOMING STATEMENT (1/6)注意行为举止和仪容仪表的要求(1/6)_PROCEDURE PURPOSE : INTER-DIVISIONAL STANDARD SET-UP制订程序的目的：建立部门内部制度 In the hospitality industry, standards of groo

244、ming and conduct of the hotels employees should reflect the most favourable image of the hotel and inspire a true feeling of efficiency.饭店行业要求员工按照饭店的要求注意自己的行为举止和仪容仪表， Consequently, each employee of the hotel is expected by the Management Team to be well groomed and neat in personal appearance at all

245、 times.饭店管理层要求每位员工要一直保持着装得体、整洁。Personal hygiene个人卫生 In order to render the working conditions comfortable and pleasant for fellow employees, it is of utmost importance that each staff member keeps herself/himself scrupulously clean.为了使员工能在舒适的环境里工作，员工须注意要保持清洁。 Consequently, the use of an effective bu

246、t discreet deodorant is suggested in achieving the required personal hygiene. A male employee shall ensure that his finger nails are well trimmed and cleaned when starting a shift.建议员工使用有效的除臭剂。男员工在上班前须修剪指甲。 All female employees shall maintain their finger nails at a moderate length and neatly manicu

247、red at all times. Vivid nail polish is not acceptable at the hotel.女员工的指甲须保持中等长度，经常修剪。饭店不允许涂鲜艳的指甲油。DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_CONDUCT & GROOMING STATEMENT (2/6)注意行为举止和仪容仪表的要求(2/6)_PROCEDURE PURPOSE : INTER-DIVISIONAL STANDARD SET-UP制订程序的目的：建立部门内部制度 Length and s

248、tyle of hair头发长度和发型 The hair style of a male employee shall be neat and tidy, and hair shall be kept clean at all times. Hair falling over the ears and collar, or covering a male employees eyes is not acceptable.男员工须保持发型整齐和清洁；头发长度不能超过耳朵、衣领或挡住眼睛。 Likewise, a male employee shall not shave his head or

249、cut his hair so short that it is unsightly. Sideburns shall be well trimmed and neat.同样，男员工不得将头发理得太短；鬓角须修剪整齐。 Female employees shall maintain neat, tidy, clean and well brushed hair. Concerning long hair, it shall be tied with a proper ribbon at the back. Extreme hair arrangements, outlandish or “pu

250、nk” hair styles are strictly disallowed.女员工须将头发梳理整齐。长发须用适当的发带扎起。严禁留任何怪异或如朋客等超出常规的发型。 Cosmetics where applied shall be used sparingly and shall not reflect any offensiveness or bad taste.化妆品的使用应有节制，不能看起来令人讨厌或显得品位不高。Moustaches, beards and/or goatees关于男员工留胡子须注意的事项 Moustaches, beards or goatees for any

251、male employees are strictly prohibited.男员工严禁留胡子（包括小胡子，大胡子或山羊胡等)DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_CONDUCT & GROOMING STATEMENT (3/6)注意行为举止和仪容仪表的要求(3/6)_PROCEDURE PURPOSE : INTER-DIVISIONAL STANDARD SET-UP 制订程序的目的：建立部门内部制度Fashion装须注意的事项 Employees shall always be dressed

252、 neatly and tidily. The following appended guidelines shall be strictly adhered to :员工须着装整齐、整洁，并严格遵守如下附带原则:1. Where uniforms are provided对于要求穿着工服的员工： A. An employee who is so requested and is issued with a uniform shall ensure that it is clean, tidy and pressed before wearing it. No decorative or pe

253、rsonal pins shall be worn on the uniform unless it is stated by the hotel to be part of the uniform.按要求须穿着工服的员工在着装时须保证工服整洁、笔挺。除非是饭店特殊要求，员工不得佩戴多余的装饰或个人的胸针。 B. The name tag shall be smartly pinned onto the left hand chest pocket of the uniform.员工须将名牌佩戴在工服左胸袋处。C. Where ties and jackets are provided to

254、male employees, they shall be worn at all times as long as the employee is on duty and shall be brushed daily. Such jackets must be buttoned. A male employee shall not wear any pins on the jacket so provided, unless it is so stipulated by the hotel.如要求男员工穿着马甲、打领带，员工在上班时间必须按要求着装，系好钮扣，做到每天刷洗制服。除非饭店有特殊要求，否则男员工不得配戴胸针。2. Where no uniforms are provided对于不要求穿着工服的员工：Every employee shall ensure that she/he is dressed appropriately for work. Such appropriate dress shall include :员工须穿着得体，具体要求见下页:DIVISION : HUMAN RESOURCES DEPARTMENT : TRAINING部门： 人力资源部 部门： 培训部_CONDUCT & GROOMING S